Adult Protective Services Intake Case Manager 2 (APS Central Intake Specialist) - 00017116

Georgia Department of Human Services; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A state human services agency is seeking an Adult Protective Services Intake Case Manager 2 in Atlanta, GA. This role involves gathering referral information, assessing cases, and documenting findings. Candidates must have a Bachelor's degree in a related field and experience in a similar role. Strong communication and teamwork skills are essential. The position may involve working with vulnerable populations and requires integrity and good judgment.

Qualifications

• Bachelor's degree from an accredited college or university is essential.
• At least one year of experience at APS Intake CM 1 or equivalent position.
• Ability to work with client populations facing various issues.

Responsibilities

• Gathers referral information from reporters via interviews.
• Assesses APS referral information and makes determinations.
• Documents referral information accurately in the system.

Skills

Communication skills

Judgment skills

Teamwork

Interpersonal skills

Education

Bachelor's degree in a Human Services program or related field

Job description

Overview

Adult Protective Services Intake Case Manager 2 (APS Central Intake Specialist) - 00017116

Under general supervision, gathers referral information from reporters via telephone interviews, written reports, or face-to-face contacts; assesses referral information and makes a determination as to whether the situation meets Adult Protective Services (APS) criteria; provides intervention services if the situation does not meet APS criteria.

Responsibilities

• Gathers referral information from reporters via telephone interviews, written reports, or face-to-face contacts.
• Assesses APS referral information and determines whether the situation meets APS criteria.
• Provides Information and Referral Services on situations that do not meet APS criteria.
• Documents pertinent referral information in Harmony in a thorough, accurate, and clear manner.
• For reports meeting APS criteria, documents as an Investigation.
• For reports that do not meet APS criteria, documents as an Intervention.
• Clears the name of the person referred in Harmony to determine if there is an active case or history.
• Notes findings in Harmony.
• Completes an acknowledgement letter to the reporter unless receipt of the letter is waived.
• Saves the letter in the Central Intake Folder on the computer.

Core Competencies

• Provides information to and honors all of the State’s commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player to achieve shared goals. Treats others with dignity and respect, maintains a friendly demeanor, and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals. Complies with quality standards and meets deadlines. Maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
• Demonstrates ability to make sound judgments and develop effective, viable solutions to drive the effectiveness of the Department and State.
• Has excellent oral, written, presentation, and interpersonal communication skills.
• Bachelor’s degree from an accredited college or university.

Qualifications

• OR One (1) year of experience at APS Intake CM 1 (SSP180) or position equivalent.

Preferred Skills/Qualifications

• Two (2) years’ experience as an APS Investigator.
• Experience working with client populations facing issues such as family violence, crisis intervention, substance abuse, or services to the elderly or disabled.
• Bachelor’s degree in a Human Services program or related field.
• Possession of a valid driver’s license and consistent access to a vehicle for required work-related activities.

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer.

If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].

The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records, and criminal background checks.

DHS accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DHS will contact educational institutions to verify degrees, diplomas, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.