Adult Program Supervisor

Multco; Portland (OR); On-site; USD 89,000 - 136,000; Full time

Job summary

Multnomah County's Department of County Human Services (DCHS) seeks a management‑level leader for the IDDSD program serving clients 18+. The role reports to the Adult Program Manager 1 and oversees staff, coordinates case management, and ensures delivery of services under federal, state, and county rules.

You will guide staff through training, information sharing, and planning in line with audits and policy updates, while supporting a respectful, inclusive work environment.

Qualifications

• Ability to promote a culture of respect and inclusiveness.
• Knowledge of diverse communities and equitable practices.
• Trauma‑informed approach in service delivery.
• Ability to lead a team to achieve positive outcomes for clients.
• Comfort with frequent and significant change.

Responsibilities

• Assign work; set schedules; develop procedures aligned with policy.
• Create plans to meet objectives and adapt to changing conditions.
• Ensure staff stay up‑to‑date on Developmental Disabilities programs.
• Provide information and professional consultation to staff.
• Hold regular section meetings to discuss policy and updates.
• Coordinate with Service Coordinators to assign tasks.
• Review customer comments and public feedback in a timely manner.
• Monitor staff performance using reports and client feedback.
• Evaluate program systems to improve efficiency and quality.
• Advise on at‑risk cases and manage related communications.
• Identify service gaps to inform program development and advocacy.
• Liaise with community providers to access needed services.

Skills

Staff supervision

Program management

Policy compliance

Training & development

Team coordination

Job description

Pay Range

$88,604.78 - $135,792.20 Annual

Department

Department of County Human Services (DCHS)

Job Type

Regular Non-Represented

Exemption Status

United States of America (Exempt)

Closing Date

October 19, 2026

The Opportunity

Overview:

THIS WORK MATTERS!

This position works under the direction of the Adult Program Manager 1 for a program serving clients age 18 and over to carry out the IDDSD mission and to promote and model its values. This position is part of the management team. The management team is responsible for assuring that the DD programs are administered and delivered with established Federal, State and County rules, policies and protocols. This position is designated to provide direct supervision to support case management teams by providing guidance and full coordination of ongoing case management needs including supervision of staff, training, information dissemination and assist in planning and implementation of specialized programs. This is a direct response to audit, survey and committee recommendations.

Duties

• Assign work; establish work schedules and develop work procedures consistent with the county and department policy
• Develop plans and procedures for achieving objectives and operational goals to ensure program goals and objectives are met and consistency is achieved: modify as necessary to meet changing conditions
• Develop plans and procedures to assure that new and op‑going staff stay up‑to‑date on Developmental Disabilities programs.
• Provide information, technical assistance and professional consultation for staff to assist and advise them with complex and difficult issues.
• Convene regular section meetings to ensure the distribution and discussion of new state or county policy and budget and program updates; to provide a forum for staff feedback; training; and opportunities for team building
• Convene regular meetings with Service Coordinators and lead workers to ensure that coordination of team and distribution of tasks to the work team is handled appropriately
• Review and respond to customer and general public comments in a timely manner
• Monitor staff performance to ensure program criteria, performance standards, and time‑lines are met using various tools including conferring with staff, reports, data, client feedback, case reviews, and other information from the public and other sources.
• Evaluate program systems, processes and procedures on an ongoing basis to explore opportunities to create efficiencies and improve quality.
• Advise Program Manager 1 regarding at‑risk client or crisis situations that engage them or other officials, and manage the situation and related communications until the matter is resolved
• Identify service gaps and program needs in order to assist Program Manager 1 to engage in advocacy to develop and implement plans in development of criteria to evaluate needs of clients.
• Liaison with community providers to assist clients with developmental disabilities to access services that meet their needs including educational, community based, residential and vocational programs/supports
• Promote and foster a diverse workforce and discrimination/harassment‑free workplace
• Participate in IDDSD Manager meetings to bring forth case management issues, system analysis and planning. Take initiative toward participation in those meetings that will impact the future sustainability and progress of IDDSD.

Qualifications

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Knowledge of cultures, customs, and social experiences of communities experiencing marginalization and barriers to opportunity
• Knowledge of trauma‑informed practices that actively do not re‑traumatize individuals and communities
• Ability to lead a team to achieve good outcomes for clients and programs in ways that build safety, trust and belonging
• Advance knowledge of systems and services for people impacted by intellectual and/or developmental disabilities
• Ability to successfully complete duties and assignments that are complex, difficult and varied
• Comfort with frequent and significant change

Multnomah County values and supports diversity and inclusion. We do this by creating a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.