Adult Outreach Program Manager (Behavioral Health)

Rhode Island Hospital; United States; Sur place; USD 95 000 - 125 000; Plein temps

Résumé du poste

Brown University Health oversees the Integrated Health Home (IHH) Team providing community-based services to adults with severe mental illness. The role requires clinical leadership, supervision, and adherence to integrated care models across outreach, engagement, treatment, and coordination of care.

The incumbent will lead an interdisciplinary team, supervise staff, and coordinate care with psychiatrists, PCPs, and other clinicians while ensuring quality, recovery-oriented services within

Qualifications

• Master's degree in related field or RN or licensed independent practitioner (LICSW, LMHC, LMFT, LCDP) preferred.
• At least 2 years experience supervising program staff.
• Demonstrated expertise with adults with behavioral health needs.

Responsabilités

• Maintain knowledge of best practices for adults with severe mental illness and substance use disorders.
• Facilitate admissions and discharges; assess eligibility and level of care; discharge planning.
• Assign caseloads and coordinate coverage.
• Lead team meetings and ensure collaboration and care coordination.
• Supervise staff; educate clients and families about diagnosis and treatment options.
• Coordinate client care with psychiatrists, PCPs and other clinicians; schedule appointments.
• Provide ongoing supervision and outreach; conduct risk assessments and crisis planning.
• Identify client and family needs and make appropriate referrals.
• Monitor funding sources and authorization processes; ensure correct billing codes.
• Ensure data collection for BHDDH/Gateway and timely reporting; hire/train staff.
• Monitor staff performance; address concerns and ensure policy compliance.

Connaissances

Supervisory experience

Leadership

Clinical supervision

Formation

Master's degree or RN

Description du poste

SUMMARY

Responsible for the clinical and administrative oversight, supervision and support to the Integrated Health Home (IHH) Team that provides community-based services and supports to adults residing in the community who are living with a severe and persistent mental illness.

Must maintain knowledge in best practices for treating clients with behavioral health and substance use disorders through a comprehensive, integrated care model that includes outreach, engagement, treatment, coordination of care, and information and referral.

Responsibilities include effectively leading an interdisciplinary team to ensure that all clients receive comprehensive, quality care and services to promote recovery, rehabilitation, and well-being. Clinical and supervisory experience is required.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

MAIN DUTIES AND RESPONSIBILITIES

• Maintains current knowledge of diagnostic, intervention and treatment strategies that are considered best practice for adults experiencing severe and persistent mental illness and substance use disorders.
• Facilitates admissions and discharges of clients on team. Assesses to determine program eligibility, engagement in treatment, appropriate level of care, coordination of care, and discharge planning.
• Assigns client caseloads and ensures all clients receive care in accordance with individualized treatment plan. Coordinates coverage as needed.
• Facilitates team morning meeting and clinical meeting; ensures collaboration and coordination of care.
• Supervises staff in providing education and support to clients and their families, regarding diagnosis, treatment options and recommendations, and self-care techniques.
• Ensures coordination of client care with practitioners involved in client care, including psychiatrist, primary care physician and other medical or clinical practitioners. Facilitates scheduling of appointments.
• Provides daily, ongoing supervision and support to staff and assists with outreach services as needed including conducting risk assessments and implementing crisis intervention strategies/safety planning to maintain client safety and promote well-being. Escalates care as needed.
• Assists staff to identify client and family needs (housing, education, vocational, social/leisure, financial, food, transportation, medical, substance, etc.) and make appropriate referrals as needed.
• Monitors and ensures payor sources for qualifying services, e.g., Medicaid, Title XX, etc. and ensures that authorization processes are in place and correct billing codes/charges are used.
• Ensures the collection of required data for BHDDH /Gateway and submission of reports within required timeframes. Provides other reports, analyses of data, etc. as requested- Hires, orients, trains, and evaluates program staff according to Gateway Healthcare policy.
• Provides individual and group supervision to team members and maintains supervision records in accordance with BHDDH regulations and Gateway policies and procedures.
• Monitors and addresses concerns with staff performance.
• Assists the finance department in resolving authorization and billing issues.- Monitors and ensures compliance with BHDDH regulations and Brown University Health/Gateway policies &procedures.
• Ensures staff complete documentation in accordance with Gateway's policies and procedures.
• Monitors program budget(s) to ensure compliance with revenue and expense targets.
• Completes administrative tasks of approving payroll, mileage, benefit time, etc.
• Conducts self in a professional and ethical manner in keeping with Gateway Healthcare policy and professional guidelines on ethical conduct.
• Performs other duties and responsibilities as assigned or needed.

MINIMUM QUALIFICATIONS

• Master's degree in related field or RN or licensed independent practitioner (LICSW, LMHC, LMFT, LCDP) preferred
• At least 2 years experience supervising program staff.
• Demonstrated expertise with adults with behavioral health needs.

NECESSARY SPECIAL REQUIREMENTS

• Knowledge of behavioral health disorders, substance use disorders, and chemical dependency treatment in accordance with the core functions of counseling.
• Knowledge of community resources for clients with