Case Worker Outreach

GHI Gateway Healthcare, Inc.; Pawtucket (RI); On-site; USD 28,000 - 45,000; Full time

Job summary

GHI Gateway Healthcare, Inc. in Rhode Island seeks a case manager to provide home, office, and community-based services to adults with serious mental illness, coordinating with psychiatric teams and facilitating access to benefits, housing, employment, and medical care.

You will conduct assessments, develop treatment plans, monitor outcomes, coordinate with agencies, and support discharge planning while maintaining documentation and confidentiality.

Qualifications

• Associate’s degree, required.
• Bachelor’s degree, preferred.
• Two years’ experience in Human Services preferred.
• Experience with substance abuse, sexual abuse, and/or involvement with criminal justice system is preferred.

Responsibilities

• Assists consumers in obtaining financial benefits.
• Assists access to medical and dental care.
• Assists with employment and housing.
• Assists building social support networks and activities.
• Assists applying ADL skills in real-life environments.
• Conducts comprehensive clinical assessment and develops interventions for various needs.
• Coordinates emergency psychiatric services and coordinates care across systems.
• Provides and coordinates treatment services for all assigned cases.

Skills

Case management

Crisis intervention

Communication skills

Substance abuse treatment

Education

Associate’s degree

Bachelor’s degree

Job description

SUMMARY

Under the supervision of the Program Manager and/or Team Leader provides case management, rehabilitation, and crisis interventions and outreach services in home, office, and community settings to adults with serious long‑term mental illness. Collaborates with psychiatric and allied mental health team in assessment, diagnosis, intervention and treatment planning by performing the following duties. Conduct substance abuse treatment with clients in need in accordance with the 12 core functions of substance abuse counseling as defined by the ICRC. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Assists consumers in getting financial benefits;
• Assists consumers in accessing medical and dental care as need;
• Assists consumers in choosing, getting, and keeping employment;
• Assists consumers in choosing, getting and keeping decent, affordable housing;
• Assists consumers in developing social support network and participating in social and leisure activities;
• Assists consumers in applying ADL skills in needed real‑life environments.

Conducts comprehensive clinical assessment and develops interventions for substance abuse, sexual abuse, symptom management, and family support and education. Assesses suicidal and homicidal behavior. Coordination of emergency psychiatric services within a timely manner, including documenting interventions, alternatives considered and response of client/client family and supporting agencies. Provides, coordinates, and monitors treatment services for all assigned cases. Includes, but is not limited to: 22 hours of direct services (face to face) with clients in order to adhere to minimal requirement for productivity. Documentation in progress notes following established procedures, as described in the Individual Treatment Plan. Provision and coordination of care prescribed in the Treatment Plan through documented contact and implementation of assigned activities with other client/client family, Gateway staff, consultants, and Treatment Plan‑designated staff from schools and other human service and medical organizations; Participates in treatment planning by: completing assessment assignments within time requirements specified by procedures. Scheduling, attending treatment planning meetings with staff and other individuals specified in procedures. Utilizes assessment information, diagnostic results and staff and participation in the development of treatment plans. Provides psycho educational services to clients and their families/significant others, based on modality, frequency, participant and location specifications prescribed in the Individual Treatment Plan. Services will include provision of information regarding mental illness, alcohol and substance abuse, effective parenting, behavior management, etc. When providing therapeutic/counseling/case management services, arrives and/or participates on time, as scheduled; is alert and responsive to client issues and behaviors. Works within prescriptive instructions from the client Individual Treatment Plan, modifies treatment planning to meet client needs and changes in situation. Documents, with the client, if possible, treatment implementation and related issues, in progress notes and/or treatment plan review documents. Assists with Discharge Planning. Medical record documentation must be in adherence to Gateway policies and procedures and MTT Medicaid guidelines: including updating of client database, reviewing outside correspondence and following client confidentiality and client rights procedures. Attends scheduled community and/or agency meetings on time. Makes arrangements with other agencies to provide services for identified clients as specified in client Treatment Plans. Participation in agency committees as designated by supervisor, attending meetings on time and actively participating in both discussion and assignments. Participation in other inter‑agency meetings as designated by supervisor, attending meetings on time, and actively participating in both discussions and assignments. Participate in daily staff organizational meetings and treatment planning review meetings. Provide ongoing assessment of client’s mental illness symptoms and client’s response to treatment. Provide ongoing assessment, problem solving, side‑by‑side services, skill training, supervision (ie assignments, monitoring, encouragement) and environmental adaptations to assist clients with activities of daily living. Assist clients to find and maintain a safe, affordable place to live- apartment hunting, finding a roommate, landlord negotiations, cleaning, and decorating and procuring necessities (ie utilities, furniture, linens). Teach money management skills (ie budgeting and bill paying), and assist clients in accessing financial services (ie professional financial counseling, emergency loan sources). Help clients access reliable transportation (ie obtain a driver’s license and car, arrange for cabs, access bus lines, and find rides). Assist and support clients to have and effectively use a primary care doctor, dentist, etc. Plan, structure, and prompt social and leisure time activities on evenings, weekends, and holidays. Prepare for supervision by completing tasks assigned and formulating questions. Monitor medication to ensure client understands prescribed dosage, monitor side effects, and is taken accordingly. Attends weekly general staff meetings. Other duties and responsibilities as assigned or needed.

QUALIFICATION REQUIREMENTS

• Associate’s degree, required.
• Bachelor’s degree, preferred.
• Two years’ experience in Human Services preferred.
• Experience working with individuals with substance abuse, sexual abuse, and/or involvement with criminal justice system is preferred.

NECESSARY SECIAL REQUIREMENTS

• Valid driver’s license and use of car during normal working hours, or other means of transportation to complete major functions of job.
• Automobile liability insurance coverage for vehicle being used in accordance with state regulations.

Pay Range: $19.97-$32.96

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: GHI-Pawtucket-101 Bacon Street - 101 Bacon St. Pawtucket, Rhode Island 02860

Work Type: M-F 8:00am-4:30pm (rotating weekend/holiday coverage)

Work Shift: Day

Daily Hours: 8 hours

Driving Required: Yes

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not‑for‑profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children’s; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne’s Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi‑specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well‑being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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