Adult Mental Health Services Case Manager

CenterSite, LLC; Texas; On-site; USD 21,000 - 30,000; Full time

Job summary

Gulf Bend Center is seeking an Adult Mental Health Services Case Manager in Victoria, TX. The role delivers psychosocial rehab, skills training, and routine case management to adults with severe mental illness.

The position requires a BA/BS or RN license in Texas, and involves travel and strong documentation duties in an on-site setting during a standard 8-to-5 workday.

Qualifications

• Provides psychosocial rehab services, skills training services, and routine case management to adults with severe and persistent mental illness.
• Must complete TRR assessments within 7 days of assignment and update before expiration.
• Develops a Person-Centered Recovery Plan in collaboration with the customer.
• Screens for suicide risk and provides Safety Plans.
• Maintains documentation in EHR within two business days.

Responsibilities

• Complete TRR assessments and update per policy.
• Develop a recovery plan with goals and service frequency.
• Provide authorized services per Recovery Plan.
• Screen for suicide risk and implement Safety Plans.
• Maintain 95% of services in consumer's natural environment.
• Manage caseload to prevent expirations and lapses.

Skills

Psychosocial rehab

Case management

TRR assessments

Safety planning

Education

BA/BS in field

RN license Texas

Job description

Adult Mental Health Services Case Manager

JOB TITLE: Adult Mental Health Services Case Manager

WORKSITE LOCATION:Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

STARTING PAY: $18.47/hour EEOC CODE:Professional FLSA STATUS:Non-Exempt

SHIFT: Fulltime; Monday through Friday, 8:00am to 5:00pm

REPORTS TO:Program Manager, Adult Mental Health Services

Provides psychosocial rehab services, skills training services, and routine case management services to adults with severe and persistent mental illness.

1.Completes TRR assessment and in accordance with Center policy and HHSC Contract as verified. Initial TRR assessments are completed within 7 days of assignment and must be updated at least two weeks prior to expiration to maintain treatment.

2.Develops a Person-Centered Recovery Plan in collaboration with the customer, that identifies the appropriate goals and objectives, and the frequency and duration of services to be provided based upon the TRR assessment according to TAC code and Center policy.

3.Provides authorized services (psychosocial rehab services, skills training services, and routine case management) to consumers according to the Recovery Plan using independent clinical judgment to assess client needs in accordance with Medicaid Rule, HHSC Contract, and UM guidelines.

4.Screens for risk of suicide, completes Safety Plans, and provide services to individuals on the Suicide Safe Care Pathway as needed.

5.Provides ninety-five percent (95%) of services in the consumers' natural environment such as home or community.

6.Meets productivity standard by delivering authorized services in accordance with agency guidelines.

7.Submits all documentation in electronic healthcare record (EHR) including forms, services, disclosures, telephone contacts etc. within two (2) business days.

8.Monitors and manages caseload to prevent expiration of TRR Assessment, consent forms, financial assessments, and diagnosis to prevent lapses in services.

9.Attends and actively participates in all team meetings and meets with supervisors to enhance professional growth, review and improve case management services, and address relevant administrative matters.

10.Meets with individuals assigned to their caseload within 7 days to provide services for continuity of care.

A trauma-informed approach to care ?realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization.? The six key principles of a trauma-informed approach include: safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues (Substance Abuse and Mental Health Services Administration [2014]).

-The Three E's of Trauma: Events, Experiences, and Effects.

-The Four R's: Key Assumptions in a Trauma Informed Approach ? Realization, Recognize, Respond, Resist Re-traumatization.

Preferred:At least six months' experience in providing mental health services to adults, children and adolescents preferred.

DEGREE AND/OR CERTIFICATION REQUIRED:

BA/BS in field specified above or licensed as a Registered Nurse in the State of Texas.

PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST:

Abilities required to perform the essential and marginal tasks of this job:Walking, Operating office equipment, Standing, Operating motor vehicle, Light lifting (under 15lbs), Sitting, Ability to see, Identify colors, Twisting, Light carrying (under 15 lbs), Hearing (with aid), Ability to write, Climbing stairs, Ability to count, Ability to read, Simple grasping, Ability to tell time.

Work site and environmental conditions that apply to this job:Travel by car 50 % of time, Outside , Inside, Excessive heat, Excessive humidity, Slippery/uneven walking surfaces, Working closely with others, Working alone.

CRED/PRIV REQUIRED:YesDRIVING REQUIRED:Yes

KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:

• Program specific: Working knowledge of the nature of serious mental illness and related treatment modalities, interventions and techniques; of different types of assessments and their uses in recovery planning; of consumers' rights; of local community resources and service delivery systems such as housing, social, welfare, educational needs of client record documentation requirements; and of client services plan development and implementation. Demonstrated ability to interview and assess clients, using appropriate assessment tools, and observe, record and report on an individual's functioning. Ability to read and understand assessments, evaluations, observation, and use in developing treatment plans. Ability to identify community resources and services for clients and coordinate provision of services.
• Communication: Strong written and verbal communication skills to communicate clearly and effectively with strong organizational skills and the ability to interface effectively with all levels of the organization. Maintains confidentiality.
• Task management: Ability to perform tasks effectively and efficiently and to handle multiple priorities in a confidential environment. Must have strong attention to detail. Ability to plan and schedule work and implement directives without constant supervision. Ability to plan and schedule work and implement directives without constant supervision and work independently under general supervision. Must have good organizational skills to achieve multiple deadlines.
• Conflict resolution: Ability to solve problems and resolve issues.
• Interpersonal skills: Establish effective working relationships with internal agency staff as well as with relevant community organizations. Positive interaction with consumers and their families. Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media. Ability to work collaboratively with a team of staff to accomplish the efficient operation of the program by assisting coworkers, as necessary, to meet client needs and contract requirements with no verified complaints. Ability to work cooperatively and productively with supervisors, individuals, co-workers, and groups of people at all levels of activity, contributing to a strong spirit of teamwork. Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment.
• Code of Conduct, CORE Values: Work behavior must be compatible with Center's Core Values, Culture, Mission and Vision statements, and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan.
• Customer service: Demonstrates appropriate responsiveness to internal/external customer needs.
• Dress code: Adherence to Center Dress Code to present a professional appearance and conduct when representing the Center.
• Fleet: Completes fleet checklist as required. Report all fleet problems directly to the Program Director within 24 hours of identifying problem. Uses GeoTab key fob in fleet vehicles and maintains road safety compliance.
• Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Safe driving record as defined by Gulf Bend Center.

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.