Adult Day Center Manager

Agrace; Madison (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Agrace is seeking an Adult Day Manager to lead operations, hire and train staff, and grow client census in Madison, WI. You will manage budgets, ensure regulatory compliance, and foster referral relationships while maintaining high-quality, client-centered care.

The role requires prior memory care experience, supervisory skills, and the ability to work flexible hours to meet client needs. A valid driver's license and MS Office proficiency are essential.

Qualifications

• Five years of memory care and/or dementia experience; clinical experience/licensure preferred.
• Dementia Certification and CPR Certification preferred (required within 90 days of hire).
• Three years of supervisory and/or management experience.
• Ability to work flexible hours and meet deadlines in a high-pressure environment.
• Valid driver’s license, auto insurance, and access to a reliable vehicle.
• Ability to work outside of standard business hours to ensure client needs are met.
• Intermediate Microsoft Office Suite skills.
• Experience using industry enterprise software system.
• Ability to maintain confidentiality about clients, caregivers, and organizational information.

Responsibilities

• Manage Core Function: Drive client census growth and oversee Adult Day operations.
• Assist in planning and implementation of Adult Day Services.
• Develop and maintain referral source relationships with healthcare and senior care professionals.
• Develop annual operating budget and manage cash flow to meet revenue goals.
• Ensure compliance with state and other regulations; oversee billing with long-term care insurers.

Skills

Staff management

Budgeting

Client relations

Coaching

Flexible scheduling

Education

Clinical licensure preferred

Dementia Certification preferred

CPR Certification preferred

Licensure within 90 days

Tools

Microsoft Office Suite

Enterprise software system

Job description

Job DetailsJob Location: Madison Adult Day - Madison, WI 53713Position Type: Full TimeTravel Percentage: Non-DrivingJob Shift: AMJob Category: Health CareLocation: Madison, WI | Agrace Adult Day Center

Full-time 1.0 FTE(40hours/week)| Day Shift | Monday-Friday |

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you arelooking for arolethathelps supportmeaningful, patient-centered care, this is your opportunity to make a difference!

HowYou’llMake a Difference

The Adult Day Manager is responsible for the development and oversight of Adult Day operations by hiring, orienting, training, managing, and retaining staff, building and maintaining referral source relationships, ensuring client satisfaction, and managing budget to meet revenue goals.

Key Responsibilities

Manage Core Function

• Manage all aspects of Adult Day to drive client census growth.
• Assist in the implementation and planning of Adult Day Services.
• Identify, build, and maintain referral source relationships in the local healthcare and senior care community with industry professionals and organizations.
• Develop annual Adult Day operating budget, manage to meet revenue goals and ensure cash flow, and use financial information to make decisions regarding client retention and resource allocation.
• Develop, maintain, and propose edits to Adult Day policies and operational procedures.
• Ensure compliance with state and other regulating bodies for all aspects of Adult Day services.
• Oversee all billing aspects including communication with long term care insurance.

Manage Staff

• Ensure appropriate caregiver staffing levels to serve existing and new clients.
• Define roles and develop accountabilities and metrics to manage performance.
• Manage training, orientation and documentation of completion.
• Retain staff by promoting a positive, engaging and flexible workplace. Provide caregiver recognition.
• Assign and direct the work of Adult Day staff.
• Provide coaching to staff and volunteers to meet client needs effectively.
• Conduct staff performance evaluations and provide feedback, coaching or correction.

Manage Client Relations

• Manage communication with prospective and existing clients and/or their family members to understand client needs. Understand and communicate client needs to staff.
• Manage day to day activities of providing client care. Apply systems thinking to identifying repetition of tasks and create repeatable processes to ensure consistency.
• Ensure client satisfaction through oversight of surveys, client assessments and quality assurance visits, and resolution of client and referral source concerns.
• Provide proof of quality by continuous measurement against industry benchmarks.
• Identify new services and opportunities to offer clients, and collaborate with Agrace leadership to implement as appropriate.
• Oversee care plan management and updates, client updates to family and medication administration.

Other Duties

• Participate in internal work groups, meetings and committees relative to position responsibilities.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
• Develop and adhere to annual department operating budget.

You Bring

• Five years of memory care and/or dementia experience; clinical experience/licensure preferred
• Dementia Certification and CPR Certification preferred (required within 90 days of hire)
• Three years of supervisory and/or management experience
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Demonstrated management skills
• Ability to be flexible and effectively manage priorities, multiple tasks, and meet deadlines in a high-pressure environment
• Ability to work outside of standard business hours to ensure client needs are met
• Intermediate Microsoft Office Suite skills
• Experience using industry enterprise software system
• Ability to work effectively and cooperatively with others
• Experience in operational planning and execution, budgeting, and controlling costs
• Ability to maintain confidentiality about clients, caregivers, and organizational intellectual property
• Ability to use proper body mechanics and standard precautions
• Ability to be flexible in time and task to meet organizational needs including 24/7 presence with a high level of accountability

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death,dyingand grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff,patientsand clients.

Together, we pursue a vision in whicheveryAgrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.