Adult Care Coordinator

Pinnacle Community Services, Inc.; City of Niagara Falls (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Pinnacle Community Services in New York is seeking an Adult C ARE Coordinator with On Call Responsibilities to provide direct care management contacts to consumers and to coordinate services for individuals with SPMI or related needs. The role requires a valid NYS driver’s license and access to a personal vehicle.

The position supports families, manages service plans, and conducts intake assessments. It also includes after-hours on-call coverage and collaboration with referring agencies.

Qualifications

• Associate’s or Bachelor’s Degree in Social Work or related field
• 1–2 years of specialized training/experience with SPMI or mentally disabled population
• Valid NYS driver’s license and access to a personal vehicle
• Clearance of NYS Justice Center requirements (SEL, SCR, CBC)

Responsibilities

• Provides direct care management contacts to consumers.
• Maintains ongoing contact with consumers and families while working on service plan goals.
• Conducts initial intake interviews and assessments to determine needs and goals.
• Prepares accurate case documentation and timely reports.
• Provides regular consumer contact including support, counseling, and advocacy.
• Coordinates linkage to services and supports hospital admission/discharge needs.
• Provides on-call services after hours.
• Establishes relationships with referral sources and related agencies.
• Reviews practices to advocate for change where needed, especially for families/minorities.
• Collaborates with billing to ensure Medicaid status and accurate billing.
• Meets with Program Supervisor on a regular basis.

Skills

Case management

Care coordination

Documentation

Client advocacy

Education

Social Work degree

Job description

Pinnacle Community Services

JOB DESCRIPTION

JOB TITLE: ADULT C ARE Coordinator with On Call Responsibilities

SERVICE AREA: Care Coordination Services

PROGRAM: Care Coordination

STATUS: Full Time

FLSA DESIGNATION: Salaried

REPORTS TO: Supervisor, Care Coordination Services

CERTIFICATION:

DEGREE: Associate’s or Bachelor’s Degree in Social Workor related field

EXPERIENCE: Minimum of 1-2 years specialized training and experience with SPMI or mentally disabled population; experience with linkage and coordination of community services and emergency services; experience in substance abuse treatment valued

AGENCY REQUIREMENTS:

• Valid NYS driver's license

• Use of personal vehicle during work hours

• Clearance of the NYS Justice Center Requirements: Staff Exclusion List (SEL), NYS State Central Registry for Child Abuse and Maltreatment (SCR), Criminal Background Check (CBC)

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, missions, and services of FACS.

• Complies with all policies and procedures of FACS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.

• Attends and participates in appropriate agency staff trainings and meetings.

• Advocates for cultural diversity/sensitivity as appropriate.

• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval.

• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace.

JOB RESPONSIBILITIES:

• Provides direct care management contacts to consumers.

• Maintains consistent and on-going contact with consumers and families while fulfilling unit of service expectations and working on service plan goals with consumers.

• Conducts initial intake interview and assessments to determine needs and service planning goals.

• Prepares professionally accurate and updated case documentation.

• Prepares statistical and administrative reports on a timely basis.

• Provides regular, supportive consumer contact; emotional support; daily living counseling; legal advocacy; financial counseling; representation regarding rights and entitlements; education medical check-ups and prevention practices.

• Facilitates linkage to appropriate services; coordination of hospitalization admission and discharge; mental health education to consumers, families, and community.

• Provide agency’s on call services to assistance consumers after hours.

• Establishes working relationships with referral sources and other related service agencies.

• Reviews current practices to advocate for change when needed, particularly those needed by families and minority populations.

• Teams with billing staff to ensure client active Medicaid status and accurate, complete client billing.

• Meets with Program Supervisor on a regular, planned basis.

• Performs other duties as assigned by Administration.

DISCLAIMER:

indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE STATEMENT:

Pinnacle Community Services is an Equal Opportunity Employer, we consider all qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.