ADRC Transportation Specialist/Resource Counselor

Northern Kentucky Area Development District; Florence (KY); On-site; USD 40,000 - 42,000; Full time

Job summary

An established industry player is seeking an ADRC Transportation Specialist/Resource Counselor to enhance transportation services for older adults and individuals with disabilities. This role involves coordinating transportation services, providing travel training, and ensuring consumers receive the necessary support. The ideal candidate will possess strong communication skills and a background in human services. Join a team committed to improving community engagement and delivering quality service. If you're passionate about making a difference in the lives of others, this opportunity is perfect for you.

Qualifications

• Bachelor's degree preferred or 1 year of experience in transportation scheduling.
• Knowledge of older adult and disability populations is a plus.

Responsibilities

• Coordinate transportation services for older adults and individuals with disabilities.
• Screen consumers for transportation issues and provide travel training.
• Manage eligibility requirements for transportation programs.

Skills

Effective communication skills

Knowledge of transportation systems

Proficiency with office equipment

Ability to prepare clear written materials

Accurate arithmetic skills

Education

Bachelor’s degree in human services

High School Diploma/GED

Job description

ADRC Transportation Specialist/Resource Counselor

Join to apply for the ADRC Transportation Specialist/Resource Counselor role at Northern Kentucky Area Development District

Job Overview

Position Title: ADRC Transportation Specialist/Resource Counselor

Division: ADS

Location: Florence

Exempt Status: Non-Exempt

Supervisor: ADS Administrative and Financial Manager

Position Purpose: This role involves providing access and coordination of transportation services for the Aging and Disability Resource Center (ADRC), performed under general supervision.

Salary Range

$40,000 to $42,000

Responsibilities/Duties

• Screen consumers for transportation issues
• Coordinate transportation services for older adults, individuals with disabilities, and low-income individuals
• Provide travel training and trip planning activities
• Coordinate travel information
• Manage eligibility requirements for transportation programs
• Identify long-term support options, counsel, refer, and assist with system navigation
• Provide information and referrals to consumers and professionals
• Follow-up with consumers via telephone to ensure satisfaction
• Assist with program operations as needed
• Handle initial contact with the public and service providers via phone, email, walk-in, and internal communication
• Engage in interpersonal communication with clients, staff, and agency bodies
• Collaborate with staff to develop and maintain electronic databases of services and programs
• Complete tasks reliably and analyze information regularly

Additional Duties

• Perform other duties and projects as assigned

Qualifications

• Bachelor’s degree in human services or related field preferred
• High School Diploma/GED with 1 year of experience in transportation scheduling, coordination, and customer service
• Knowledge of older adult and disability populations is a plus

Skills and Abilities

• Knowledge of transportation systems concepts and practices
• Effective communication skills, both written and verbal
• Ability to prepare clear, concise written materials
• Accurate arithmetic skills
• Ability to work under supervision and make sound judgments
• Proficiency with office equipment and databases
• Ability to handle interruptions and work safely

Work Environment

Primarily indoors in an office setting, involving computer and phone use, some travel, and coverage of a call line during business hours. Valid driver’s license required.

Expectations

• Follow NKADD policies and procedures
• Interact professionally and support community engagement
• Demonstrate commitment, accountability, and teamwork
• Communicate and coordinate effectively with colleagues and external agencies
• Deliver quality work within deadlines