Adoptions & Client Care Specialist

Caabr; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Client Service Specialist role at CAA in Baton Rouge focuses on delivering outstanding client service to the public via phone, email, and in person. You will enter and manage data accurately and learn a wide range of shelter policies and procedures.

Ideal candidates are welcoming, confident, and resourceful, capable of reading animal behavior and assisting with admissions, adoptions, and scheduling using PetPoint while maintaining a calm, professional demeanor in a fast‑paced shelter

Qualifications

• Follow the mission of CAA.
• Enjoy working with animals and have a genuine concern for their care and well‑being.
• Be familiar with shelter SOPs and the Employee Manual.
• Ability to read animal behavior and handle animals safely and calmly.

Responsibilities

• Provide kind, efficient client service via in‑person, phone and email interactions.
• Advise on adoption discounts and current promotions.
• Counsel on basic animal care and housing responsibilities.
• Schedule veterinary and spay/neuter appointments using PetPoint.
• Maintain accurate records and update advertisements for adoptable animals.
• Assist in admission processes and reunite families with their pets.

Skills

Customer service

Animal handling

Communication

Data entry

Reading animal behavior

Team player

Education

High School Diploma or GED

Tools

PetPoint software

Job description

The Client Service Specialist role at CAA in Baton Rouge focuses on delivering outstanding client service to the public via phone, email, and in person. You will enter and manage data accurately and learn a wide range of shelter policies and procedures.

Ideal candidates are welcoming, confident, and resourceful, capable of reading animal behavior and assisting with admissions, adoptions, and scheduling using PetPoint while maintaining a calm, professional demeanor in a fast‑paced shelter