Adoption Counselor - Full Time, Benefit Eligible

Greater Birmingham Humane Society Inc; Birmingham (AL); On-site; USD 42,981,000 - 45,847,000; Full time

Job summary

Greater Birmingham Humane Society (GBHS) is seeking an Adoption Counselor at the Snow Drive Adoption Center in Birmingham, AL. This full-time, benefit-eligible position greets visitors, facilitates adoptions, processes paperwork, and supports animal care and shelter operations.

The role requires a high school diploma or GED, ability to lift up to 75 pounds, and strong customer-service and interpersonal skills. Experience in a kennel setting is preferred.

Qualifications

• High school diploma or GED equivalent.
• Ability to perform physical work including lifting up to 75 pounds.
• Excellent interpersonal and communication skills.
• Experience working in a kennel environment preferred.
• Knowledge of animal handling and communication preferred.

Responsibilities

• Greet visitors and assist with adoptions.
• Process adoption paperwork and data entry.
• Assist in care and handling of animals and kennel upkeep.
• Provide excellent customer service to the public.
• Support training of adoption volunteers.
• Represent GBHS professionally and follow safety procedures.

Education

High school diploma or GED equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Adoption Counselor - Full Time, Benefit Eligible

Full Time Snow Drive Adoption Center, Birmingham, AL, US

3 days ago Requisition ID: 1249

Salary Range: $15.00 To $16.00 Hourly

Greater Birmingham Humane Society

Adoptions Counselor

POSITIONSUMMARY
The Greater Birmingham Humane Society’s (‘the GBHS”) Adoption Counselors (“the Counselor”) are the primary point of contact with visitors to the shelter. They are responsible for cordially greeting visitors, answering the telephone, and facilitating adoptions of the GBHS animals, including processing paperwork, accurate data entry, and adopter follow up. Adoptions counselors also assist in the cost-effective, sanitary, efficient and humane operation of the shelter. The Counselor assist animal care specialists by performing work related to caring for the GBHS’ animals, restocking supplies and cleaning chemicals, maintaining accurate shelter records, and providing excellent customer service to citizens.

PRIMARYRELATIONSHIPS

• reports to Shelter Operations Management and serves as a member of the adoptions team.
• works closely with the animalcare team to help find the best match between potential adopters and theanimals.
• interacts daily withveterinarians, veterinary assistants, veterinary student externs, volunteers, thegeneral public, and potential adopters.

DUTIES& RESPONSIBILITIES

TheGBHS Adoption Counselors primarily work to find forever homes for the animalsin our care. Prior to opening each day, Counselors assist Animal Care Specialistswith cleaning, sanitizing and setting up of all kennels.

MorningAnimal Care Duties:

• Humanely handles all animals and ensures the identification of all shelter animals with appropriate tags or bands before kenneling and/or adopting.
• Provides care for the animals by cleaning their cage or kennel in a thorough and sanitary manner to prevent the spread of any infectious diseases, and by feeding each animal in accordance with their dietary requirements and posted feeding procedures.
• Develops a general knowledge of animals’ behaviors, temperaments and personality traits to assist prospective adopters in finding an animal that matches their household and family situations.
• Assists with maintaining the laundry requirements for respective areas. Ensures that all animals’ articles, bedding, dishes, and toys are washed and disinfected daily.
• Assists with daily observations of medical and behavioral issues of animals in our care by paying careful attention for signs of sickness, stress, aggressive behavior, and/or injury. Reports findings to supervisor and/or medical staff.
• Maintains records to ensure accuracy, timeliness and completeness.
• Checks and maintains supplies and equipment. Communicates inventory and supply needs as well as maintenance issues to supervisor. Stocks needed supplies in respective areas.
• Assists clinical staff in the medication and medical treatment of animals as prescribed by the veterinarian if requested.
• Maintains a high level of communication with all GBHS staff and Volunteers
• Assists in the training of adoptions volunteers. Coordinates duties with volunteer groups and community service workers in a professional and customer service manner.
• May move animals from animal holding kennels and/or transport vans to adoption kennels and vice versa.

AdoptionDuties

• Works collaboratively with staff to determine if animals are appropriate for adoption.
• Greets all visitors to the GBHS with enthusiasm, a professional demeanor and an offer to provide assistance or answer questions.
• Works with prospective adopters to complete the application. When a visitor expresses an interest in seeing animals, the adoption specialist facilitates the meeting between prospective adopter and animal(s) and assists in the decision-making process.
• Once an adoption has occurred, ensures that all paperwork is accurately completed, that materials in the adopter packet are reviewed with adopter(s) and that information is entered accurately and in a timely fashion in the data base.
• Within one week of the conclusion of an adoption, may be requested to follow up with adopters to answer questions and check on the transition of the adopted animal into his/her new home.
• Assists in preparing kennel cards and profiles for use on the GBHS’ website.
• Assists in conducting off-site adoption and promotional events, as requested by the Shelter Manager and/or the Chief Program Officer.
• Assists in compiling statistics on number of visitors, length of stay and other reports, as requested by the ShelterManager.
• Other adoption-related duties as requested by the Shelter Manager.
• Represents the GBHS in a professional manner in all situations.
• Shall perform other duties as assigned.

QUALIFICATIONS

• A passion forthe mission of GBHS and a sense of humor are required.
• High schooldiploma or GED equivalent.
• Ability toperform physical work involving standing for long periods, carrying animalcrates, bending, scrubbing, mopping, walking quickly, reaching, squatting, andlifting up to 75 pounds with reasonable accommodation.
• Excellentinterpersonal and communication skills.
• A positiveattitude and ability to get along with others.
• Knowledge ofanimal handling and communication preferred.
• Experienceworking in a kennel environment preferred.

WORKCONDITIONS

This work isperformed in a high noise level area. Exposure to industrial cleaningchemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases,bites and scratches. Weekend shifts may be required. Safety procedures must beadhered to at all times.

GBHS is an equal opportunity employer. It is the policy of GBHS to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance , veteran status, or any other characteristic protected by federal, state or local law.

Greater Birmingham Humane Society

Adoptions Counselor

POSITIONSUMMARY
The Greater Birmingham Humane Society’s (‘the GBHS”) Adoption Counselors (“the Counselor”) are the primary point of contact with visitors to the shelter. They are responsible for cordially greeting visitors, answering the telephone, and facilitating adoptions of the GBHS animals, including processing paperwork, accurate data entry, and adopter follow up. Adoptions counselors also assist in the cost-effective, sanitary, efficient and humane operation of the shelter. The Counselor assist animal care specialists by performing work related to caring for the GBHS’ animals, restocking supplies and cleaning chemicals, maintaining accurate shelter records, and providing excellent customer service to citizens.

PRIMARYRELATIONSHIPS

• reports to Shelter Operations Management and serves as a member of the adoptions team.
• works closely with the animalcare team to help find the best match between potential adopters and theanimals.
• interacts daily withveterinarians, veterinary assistants, veterinary student externs, volunteers, thegeneral public, and potential adopters.

DUTIES& RESPONSIBILITIES

TheGBHS Adoption Counselors primarily work to find forever homes for the animalsin our care. Prior to opening each day, Counselors assist Animal Care Specialistswith cleaning, sanitizing and setting up of all kennels.

MorningAnimal Care Duties:

• Humanely handles all animals and ensures the identification of all shelter animals with appropriate tags or bands before kenneling and/or adopting.
• Provides care for the animals by cleaning their cage or kennel in a thorough and sanitary manner to prevent the spread of any infectious diseases, and by feeding each animal in accordance with their dietary requirements and posted feeding procedures.
• Develops a general knowledge of animals’ behaviors, temperaments and personality traits to assist prospective adopters in finding an animal that matches their household and family situations.
• Assists with maintaining the laundry requirements for respective areas. Ensures that all animals’ articles, bedding, dishes, and toys are washed and disinfected daily.
• Assists with daily observations of medical and behavioral issues of animals in our care by paying careful attention for signs of sickness, stress, aggressive behavior, and/or injury. Reports findings to supervisor and/or medical staff.
• Maintains records to ensure accuracy, timeliness and completeness.
• Checks and maintains supplies and equipment. Communicates inventory and supply needs as well as maintenance issues to supervisor. Stocks needed supplies in respective areas.
• Assists clinical staff in the medication and medical treatment of animals as prescribed by the veterinarian if requested.
• Maintains a high level of communication with all GBHS staff and Volunteers
• Assists in the training of adoptions volunteers. Coordinates duties with volunteer groups and community service workers in a professional and customer service manner.
• May move animals from animal holding kennels and/or transport vans to adoption kennels and vice versa.

AdoptionDuties

• Works collaboratively with staff to determine if animals are appropriate for adoption.
• Greets all visitors to the GBHS with enthusiasm, a professional demeanor and an offer to provide assistance or answer questions.
• Works with prospective adopters to complete the application. When a visitor expresses an interest in seeing animals, the adoption specialist facilitates the meeting between prospective adopter and animal(s) and assists in the decision-making process.
• Once an adoption has occurred, ensures that all paperwork is accurately completed, that materials in the adopter packet are reviewed with adopter(s) and that information is entered accurately and in a timely fashion in the data base.
• Within one week of the conclusion of an adoption, may be requested to follow up with adopters to answer questions and check on the transition of the adopted animal into his/her new home.
• Assists in preparing kennel cards and profiles for use on the GBHS’ website.
• Assists in conducting off-site adoption and promotional events, as requested by the Shelter Manager and/or the Chief Program Officer.
• Assists in compiling statistics on number of visitors, length of stay and other reports, as requested by the ShelterManager.
• Other adoption-related duties as requested by the Shelter Manager.
• Represents the GBHS in a professional manner in all situations.
• Shall perform other duties as assigned.

QUALIFICATIONS

• A passion forthe mission of GBHS and a sense of humor are required.
• High schooldiploma or GED equivalent.
• Ability toperform physical work involving standing for long periods, carrying animalcrates, bending, scrubbing, mopping, walking quickly, reaching, squatting, andlifting up to 75 pounds with reasonable accommodation.
• Excellentinterpersonal and communication skills.
• A positiveattitude and ability to get along with others.
• Knowledge ofanimal handling and communication preferred.
• Experienceworking in a kennel environment preferred.

WORKCONDITIONS

This work isperformed in a high noise level area. Exposure to industrial cleaningchemicals, fumes, dust, animal feces, zoonotic (human to animal) diseases,bites and scratches. Weekend shifts may be required. Safety procedures must beadhered to at all times.

GBHS is an equal opportunity employer. It is the policy of GBHS to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance , veteran status, or any other characteristic protected by federal, state or local law.

Typical schedule is Tuesday - Saturday from 8:00am-5:00pm