Adoption Counselor/Client Services Representative - Milwaukee Campus

Wisconsin Humane Society; Milwaukee (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

The Wisconsin Humane Society is seeking Client Services Representatives to join their Milwaukee campus. This role is pivotal in supporting animal welfare and community interaction, providing essential client services while embodying a mission-focused approach. Opportunities for meaningful work in a supportive environment await enthusiastic applicants who are committed to making a difference.

Benefits

Paid time off, including vacation

Health, dental, and vision insurance

403(b) retirement plan with company match

Mental health and counseling support

Limited low-cost wellness services for staff pets

Discounts on adoption fees and programs

Qualifications

• Demonstrated alignment with organizational values.
• Ability to navigate emotional aspects of animal welfare.
• Availability for evenings and weekends.

Responsibilities

• Help animals find new homes via same-day adoption process.
• Support client questions in person, by phone, and via email.
• Maintain detailed records in animal management software.

Skills

Compassion

Respect

Kindness

Customer Service

Bilingual

Job description

Job Details Level: Entry Job Location: Milwaukee Campus - Milwaukee, WI Education Level: None Salary Range: $13.75 Hourly Job Category: Nonprofit - Social Services Description

How you’ll impact our mission:

The Wisconsin Humane Society (WHS) is hiring part-time and full-time Client Services Representatives (CSRs) to offer valuable services to the community and provide support to animals. CSRs report to the Client Services/Animal Care supervisory team and work onsite at the Milwaukee Campus. If you’re looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today!

Key accountabilities:

• Help animals find new homes via our same-day adoption process
• Welcome new arrivals via owner surrenders, transfers from other organizations, and end-of-life services
• Support client questions in person, by phone, and via email
• Maintain detailed and accurate records in our animal management software
• Process register transactions and support customers with products in retail store
• Commit to a welcoming, supportive, and non-judgmental approach with all clients, callers, and coworkers
• Other duties as assigned

Qualifications:

• Demonstrated alignment with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach

• Ability to navigate emotional aspects of animal welfare work
• Availability to work evenings, a weekend shift, and a rotating holiday
• Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions.Must be able to routinely lift and carry up to 50 pounds.
• Prior animal care and client service experience is a plus
• Bilingual candidates are encouraged to apply

Hiring rate: $13.75/hour

Benefits for our full-time staff include:

• Paid time off, including vacation, wellness, and holiday time

• Health, dental, and vision insurance
• 403(b) retirement plan with company match
• Paid family leave
• Group term and voluntary life insurance
• Short-term and long-term disability
• Flexible spending plans
• Health savings account (HSA)
• Supplemental benefits to cover unexpected expenses

Benefits for all staff include:

• 403(b) retirement plan
• Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
• Limited low-cost wellness and veterinary care services for staff members’ animals
• Discounts on adoption fees, training classes, youth programs, retail and events
• Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.

Come see why over 280 staff call WHS home! You’ll be happy you did!

About us:

TheWisconsin Humane Society(WHS) is the oldest and largest shelter in Wisconsin. It was founded in 1879 and operates shelters in Milwaukee, Ozaukee, Racine, Door, Brown, and Kenosha Counties, as well as a Spay/Neuter Clinic in West Allis. The organization offers adoption services, youth programs, low-cost veterinary resources, retail stores, volunteer programs, dog training classes, and much more. The Milwaukee shelter also houses the state’s busiest Wildlife Rehabilitation Center. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.

The Wisconsin Humane Society is an equal opportunity employer.

Application instructions:

Click on“Apply Now”to beginyour online employment application. We will reach out to you via the e-mail you provided or by phone once we have an update on your application.

Qualifications