Adoption Consultant – Public Sector

SimpliGov; Sacramento (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company focused on digital transformation in the public sector is seeking an Adoption Consultant to enhance customer engagement with their technology. The role involves deepening customer adoption of SimpliGov's cloud-based solutions, requiring technical expertise, effective communication, and a proactive approach. This position offers a competitive salary, commissions, and comprehensive benefits.

Benefits

Commissions and bonus accelerators

Medical, dental, and vision insurance

Technology and transportation expense reimbursements

Health club membership

401K with company matching

Freedom Paid Time Off Policy

Qualifications

• Experience in SaaS consulting with public sector focus required.
• Strong technical knowledge in workflow automation and forms management.
• Proven ability to communicate effectively with diverse audiences.

Responsibilities

• Become an expert in the SimpliGov technology and help customers utilize the platform.
• Meet or exceed targets for customer adoption through various methods.
• Assist CSMs and Account Managers with strategic planning.

Skills

Presentation Skills

Communication Skills

Data Analysis

Problem Solving

Creativity

Education

Bachelor’s degree or equivalent

3+ years SaaS adoption consultant experience

Tools

Content Services Platforms (CSP)

Intelligent Process Management (IPM)

Job description

Position: Adoption Consultant

Location: Remote

Company Overview

SimpliGov is singularly focused on enabling digital transformation in the public sector through its award-winning cloud-based workflow automation, secure forms management, and e-signature platform. SimpliGov is on the GovTech 100 list of most influential technology companies to address US government agencies, and is enjoying significant success across a growing national list of public sector clients. SimpliGov improves the interaction for employees and constituents by automating manual and/or repetitive workflows, and optimizing business processes. SimpliGov empowers public sector agencies to digitize and automate any business process using its no-code SaaS platform.

Role Overview

Adoption Consultants work with existing accounts to accelerate adoption of SimpliGov technology. They will work directly with customers on a multiple of mediums to proactively deepen the way the customer thinks and engages with the SimpliGov products. They will support Customer Success and Account Managers and report to the Director of Customer Success.

Adoption Consultants will become experts with the SimpliGov solution, being able to speak both from a sales and technical perspective. They will use a variety of skills (problem-solving, data analysis, program development, creativity, etc) to enhance the customers' journey and adoption of the SimpliGov platform.

Key Responsibilities

• Become an expert in the SimpliGov technology and customer use cases to help customers fully utilize the platform. This includes being able to answer deep technical questions, demonstrate the product, and craft solutions as needed.
• Accelerate adoption by utilizing data and knowledge of platform to plan and execute. customer interactions (training, e-learning, webinars, specialized programs, in-person SimpliGov workshops, etc.).
• Help identify key areas of opportunity for upsells and professional services.
• Assist CSMs and Account Managers with customer strategic plans.
• Be a voice for the customer for product development.
• Meet or exceed targets for customer adoption.
• Provide clear and concise reporting back to management.
  
  

Requirements

• Experience: Bachelor’s degree or equivalent, or at least 3+ years SaaS adoption consultant like experience (i.e. solution consulting), with a focus on public sector sales at the state and local level.
• Skills: Excellent presentation, written, and verbal communication skills. Strong technical knowledge of Content Services Platforms (CSP) and/or Intelligent Process Management (IPM), particularly in workflow automation and forms management.
• Key Traits: Possess a warm but goal-oriented mentality with a strong desire to be successful. Be self-motivated, resilient, and confident, with a proactive approach to growing adoption.
• Relationship Building: Ability to develop relationships and work a variety of audiences (technical and non-technical).
• Interest in Digital Transformation: Enthusiastic about working in a startup environment and contributing to the digital transformation of the public sector.
  
  

We Offer

• Commissions, bonus accelerators, and reasonable targets
• Opportunity to join a venture with proven technology set to rapidly expand and enjoy significant success
• Medical, dental, and vision insurance
• Technology and transportation expense reimbursements
• Health club membership
• 401K with company matching
• Freedom Paid Time Off Policy
  
  

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

The US base salary range for this full-time position is $80,000-$100,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.