Adolescent Mental Health Guide

Flourish Health; North Carolina; On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching to help you plan for |

Paid Time off

Job summary

Flourish Health in Columbus, OH seeks an Adolescent Mental Health Guide to support teens and young adults with serious mental illness. You will connect patients with clinicians, providing in-person and app-based support as part of an integrated care team.

The role emphasizes a patient-centered, trauma-responsive approach, travel to homes, and collaboration with a multidisciplinary team. This is a full-time position with a sustainable, long-term career path.

Qualifications

• 18 years or older
• Associate/Bachelor/Master degree or 5+ years experience in relevant field
• Experience with adolescents or underserved communities preferred

Responsibilities

• Travel 2-3 days to patients' homes in Ohio or neighboring states
• Establish and maintain trusted patient-family relationships
• Adapt to evolving workflows as the clinic grows
• Provide care alongside a multidisciplinary clinical team
• Engage patients via app-based messaging and phone calls
• Identify needs and advocate for mental health resources
• Lead coordination of appointments and care plans
• Maintain a working vehicle for in-home visits

Skills

Empathy and relationship-building

Interpersonal skills

Cultural humility

Adaptability

Education

Bachelor’s degree

5+ years experience in relevant field

Job description

Flourish Health – Columbus, OH

www.flourish.health

Are you eager to work with underserved populations that do not traditionally have access to world-class care? Then you may have stumbled upon the right role for you!

We are looking for a full-time Adolescent Mental Health Guide to support our patients and their families. Our patients are teens and young adults living with serious mental illness who could use mentorship and companionship as they receive treatment from a integrated team of clinicians. You will be the front-line relationship with the patient and connect them with the clinical team when appropriate. You will be providing support both in person and through app-based messaging. We see Guides as vital to the team’s success, and are building this role to be a sustainable, long-term career.

What We Really Care About

• Highly relational individual with strong interpersonal skills; demonstrated ability to build and maintain trusted relationships with people of varying backgrounds and lived experiences from a position of non-judgment & respect

• Strong commitment to working from a position of humility, respecting the patient/families as the expert in their own lives

• Adaptable to changing workflows as the clinic grows

• Resourceful individual who can think quickly, navigate ambiguity, and learn while doing

• Strong organizational skills and attention to a high level of detail

• Self-awareness and demonstrated commitment to self-care; access to/willingness to access a community of support and/or resources that promotes longevity in the role

• Willingness to give and receive feedback as part of cross-functional multidisciplinary team; we believe compassionate and direct feedback builds team trust and promotes a high quality of service

• Comfort with technology; willingness to learn to use technical tools as part of the company’s internal and external communications and operations processes

Some of the Responsibilities

• Frequent travel to patient’s homes to support their engagement with our virtual clinic, on average 2-3 days of travel to patients living anywhere in the state of Ohio or neighboring states

• Establish and maintain trusted relationships with Flourish Health patients/families utilizing a patient centered, strengths-based, and trauma-responsive approach

• Understand that as a growing clinic, there will be workflow changes and take changes in stride with adaptability, being able to prioritize and reprioritize when things change

• Be a steadfast, caring, and non-judgmental presence, walking alongside patients/families as they live with a serious mental health condition while navigating life’s everyday challenges

• Co-develop and support adherence to individualized care/engagement plans that support each patient’s self-identified needs and goals

• Utilize app-based messaging and phone calls as primary means of engagement to meet patient and family member needs

• Identify needs and provide mental health advocacy for patients in a variety of areas, such as school or work

• Be an active participant in a multidisciplinary team of clinicians, doctors, and advocates supporting each patient and family; lead care coordination to include scheduling and communication for clinical appointments

• Act as a conduit to a patients’s full care team; proactively identify needs for additional support and/or resources, and facilitate connection to the appropriate care team provider

• Maintain a working vehicle in order to provide quality patient care through in-home visits.

• Please note that the role and responsibilities may evolve over time with our clinical model

Education/Experience:

This position requires that the employee be 18 years or older. This position is open to individuals with Associate’s, Bachelor’s, or Master’s degrees or 5+ years of experience in a relevant field. Bonus points (and we truly mean bonus, don’t let this deter you from applying) if you have demonstrated experience or interest working with:

• People with serious mental illness

• Adolescents, young adults, and/or families

• Underserved communities with complex family situations

• Or if you have bilingual, Spanish and English speaking abilities

Schedule:

Guides will have member-facing time as well as protected non-member facing time for collaboration with the care team, and other administrative tasks.Candidates must be available to work the following schedule:

• Mondays: travel day during first 3 months, then variable hours

• Tuesdays: 12:30-9pm EST

• Wednesdays: travel day during first 3 months, then variable hours

• Thursdays: travel day during first 3 months, then 12:30-9pm EST

• Fridays: 12:30-9pm EST

Salary:

$54,000-62,000

Job Type:

Full time

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) matching to help you plan for the future

• Paid Time off

Compliance:

For Medicaid and state law compliance, guides are required to have the following as you will be doing in person visits. Flourish health will support the cost of the following:

• Vaccines up to date per CDC guidelines for COVID-19 and Influenza

• CPR/First Aid certification up to date

• Tuberculosis screening within 30 days of employment

• Training in Therapeutic Options of Virginia (TOVA) methodology to safely de-escalate situations

• Background search submitted to DBHDS

• Central registry search submitted

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States