Adolescent Mental Health Guide

Flourish Health; Cleveland (OH); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching to help you plan for a

Paid Time off

Job summary

Flourish Health in Cleveland, OH is hiring a full-time Adolescent Mental Health Guide to support teens and young adults living with serious mental illness. You will be the front-line link to the clinical team, providing in-person and app-based engagement, with travel within Ohio as needed.

The role emphasizes relationship-building, humility, and adaptability in a growing clinic, with strong coordination across caregivers and providers to improve outcomes.

Qualifications

• 18 years or older with educational background or 5+ years in a relevant field.
• Open to those with diverse experience including underserved communities.
• Bilingual abilities in Spanish and English are a plus.

Responsibilities

• Frequently travel to patients' homes to support engagement with our virtual clinic (2-3 days in-state travel).
• Establish and maintain trusted, patient-centered relationships with Flourish Health patients/families.
• Adapt to evolving workflows as the clinic grows and reprioritize tasks as needed.
• Walk alongside patients and families as they navigate daily challenges of serious mental illness.
• Co-develop and support individualized care/engagement plans based on patient needs and goals.
• Utilize app-based messaging and phone calls as primary engagement channels.
• Identify needs and advocate for patients in areas like school or work.
• Participate in a multidisciplinary team; lead care coordination for appointments.
• Act as conduit to full care team; connect patients with appropriate providers.
• Maintain a working vehicle to provide in-home visits.

Skills

Interpersonal skills

Humility

Adaptability

Resourcefulness

Attention to detail

Self-awareness

Feedback

Technology comfort

Education

Associate/Bachelor/Master degree

Job description

Flourish Health – Cleveland, OH

Are you eager to work with underserved populations that do not traditionally have access to world-class care? Then you may have stumbled upon the right role for you!

We are looking for a full-time Adolescent Mental Health Guide to support our patients and their families. Our patients are teens and young adults living with serious mental illness who could use mentorship and companionship as they receive treatment from a integrated team of clinicians. You will be the front-line relationship with the patient and connect them with the clinical team when appropriate. You will be providing support both in person and through app-based messaging. We see Guides as vital to the team’s success, and are building this role to be a sustainable, long-term career.

What We Really Care About

• Highly relational individual with strong interpersonal skills; demonstrated ability to build and maintain trusted relationships with people of varying backgrounds and lived experiences from a position of non-judgment & respect

• Strong commitment to working from a position of humility, respecting the patient/families as the expert in their own lives

• Adaptable to changing workflows as the clinic grows

• Resourceful individual who can think quickly, navigate ambiguity, and learn while doing

• Strong organizational skills and attention to a high level of detail

• Self-awareness and demonstrated commitment to self-care; access to/willingness to access a community of support and/or resources that promotes longevity in the role

• Willingness to give and receive feedback as part of cross-functional multidisciplinary team; we believe compassionate and direct feedback builds team trust and promotes a high quality of service

• Comfort with technology; willingness to learn to use technical tools as part of the company’s internal and external communications and operations processes

Some of the Responsibilities

• Frequent travel to patient’s homes to support their engagement with our virtual clinic, on average 2-3 days of travel to patients living anywhere in the state of Ohio or neighboring states

• Establish and maintain trusted relationships with Flourish Health patients/families utilizing a patient centered, strengths-based, and trauma-responsive approach

• Understand that as a growing clinic, there will be workflow changes and take changes in stride with adaptability, being able to prioritize and reprioritize when things change

• Be a steadfast, caring, and non-judgmental presence, walking alongside patients/families as they live with a serious mental health condition while navigating life’s everyday challenges

• Co‑develop and support adherence to individualized care/engagement plans that support each patient’s self‑identified needs and goals

• Utilize app-based messaging and phone calls as primary means of engagement to meet patient and family member needs

• Identify needs and provide mental health advocacy for patients in a variety of areas, such as school or work

• Be an active participant in a multidisciplinary team of clinicians, doctors, and advocates supporting each patient and family; lead care coordination to include scheduling and communication for clinical appointments

• Act as a conduit to a patients’s full care team; proactively identify needs for additional support and/or resources, and facilitate connection to the appropriate care team provider

• Maintain a working vehicle in order to provide quality patient care through in-home visits.

• Please note that the role and responsibilities may evolve over time with our clinical model

Education/Experience:

This position requires that the employee be 18 years or older. This position is open to individuals with Associate’s, Bachelor’s, or Master’s degrees or 5+ years of experience in a relevant field. Bonus points (and we truly mean bonus, don’t let this deter you from applying) if you have demonstrated experience or interest working with:

• People with serious mental illness

• Adolescents, young adults, and/or families

• Underserved communities with complex family situations

• Or if you have bilingual, Spanish and English speaking abilities

Schedule:

Guides will have member-facing time as well as protected non-member facing time for collaboration with the care team, and other administrative tasks.Candidates must be available to work the following schedule:

• Mondays: travel day during first 3 months, then variable hours

• Tuesdays: 12:30-9pm EST

• Wednesdays: travel day during first 3 months, then variable hours

• Thursdays: travel day during first 3 months, then 12:30-9pm EST

• Fridays: 12:30-9pm EST

Salary:

$54,000-62,000

Job Type:

Full time

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) matching to help you plan for the future

• Paid Time off

Compliance:

For Medicaid and state law compliance, guides are required to have the following as you will be doing in person visits. Flourish health will support the cost of the following:

• Vaccines up to date per CDC guidelines for COVID-19 and Influenza

• CPR/First Aid certification up to date

• Tuberculosis screening within 30 days of employment

• Training in Therapeutic Options of Virginia (TOVA) methodology to safely de‑escalate situations

• Background search submitted to DBHDS

• Central registry search submitted

The Right Person

The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions and their families. If that resonates, we encourage you to apply, whether you check all the boxes or not. We’re focused on cultivating a community of people who can grow with us, and you might be the person we’re looking for, even if you don’t realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color, LGBTQ-identifying people, veterans, and differently abled individuals.

In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know.

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States