Adobe Experience Cloud Architect for Platform Adoption

Merkle Inc.

Detroit (MI)

Hybrid

USD 113,000 - 178,000

Full time

3 days ago

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Benefits offered by this job

Medical, Vision, Dental Insurance

Disability Insurance

Flexible Paid Time Off

15+ Paid Holidays per year

Paid sick leave

Job summary

Dentsu is seeking an Adobe Solution Architect to serve as the technical authority for the Adobe Experience Cloud across the enterprise estate in the US. You will design and configure solutions hands-on with administrators, developers, and partners to enable high-impact adoption while guarding governance and security across Workfront, AEM Assets, and related tools.

You will lead adoption programs, specify reference architectures, and manage complex multi-system issues, partnering with the Global

Qualifications

7+ years of experience in enterprise platform architecture, with at least 4 years focused on Adobe Experience Cloud.
Proven expertise in Adobe Workfront and AEM Assets, including direct, practical experience configuring and administering both platforms, not only designing them.
Working knowledge of AEM as a Cloud Service architecture, including author, publish, and dispatcher tiers, Cloud Manager, and CI/CD pipelines.

Responsibilities

Own the estate-wide adoption roadmap using a phased approach: proof of concept, pilot, scale, and continuous evolution.
Design and configure pilot solutions directly, then hand them to support teams for scaled rollout.
Identify use cases where automation and generative AI can return creative capacity to teams, and frame adoption around enablement rather than replacement.
Develop training materials, playbooks, and office hours that help teams move from basic use to advanced capability.
Track adoption metrics and report progress and value to leadership.
Define and maintain reference architectures, integration patterns, and configuration standards that apply across all instances in the estate.
Design and configure the integration between Workfront and AEM Assets to support unified content operations and automated asset lifecycle management.
Ensure all solutions follow Adobe security best practices, including proper configuration, role-based access, and data governance controls.
Lead architecture for instance consolidation and migration, including preconditions, sequencing, and risk mitigation.
Establish template governance models that protect brand standards while preserving production speed.
Serve as the final escalation point for complex, multisystem issues across Workfront, AEM Assets, AEM as a Cloud Service, and connected Creative Cloud tools, including Photoshop and Firefly.
Define the triage model so routine issues are resolved by first-line support and only architectural issues reach this role.
Perform root cause analysis on recurring incidents and design lasting fixes rather than workarounds.
Partner with Adobe Support and account teams to elevate product defects and track resolution.
Act as a trusted advisor to internal leadership, the Global Platforms team, and business unit owners across the estate.
Translate technical constraints into clear business trade-offs for executive audiences.
Facilitate alignment between local platform owners and central governance where priorities differ.
Direct the work of supporting administrators, developers, or partners within an Agile delivery model.