Admitting Worker SR-ED Registration-Fulltime-Lakewood-Days

University of California - Irvine Health; Lakewood (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Retirement savings plans

Job summary

UCI Health is seeking an ED Registration Representative to support fast-paced emergency services. You will interview patients, collect demographic data, and ensure accurate registration while following EMTALA and screening protocols.

You will verify insurance after the MSE, collect payments, obtain necessary signatures, and coordinate with nursing and medical staff to route patients efficiently. Strong typing, computer skills, and customer service are needed; prior hospital registration

Qualifications

• One year of previous work experience is required.
• AB508 training must be completed within three months.
• Preferred: high school diploma or equivalent and medical terminology knowledge.
• Preferred: experience in emergency registration or hospital settings.
• Basic EMTALA knowledge and triage procedures are advantageous.
• Computer and typing skills with customer service experience are ideal.

Responsibilities

• Interviews patient or representative to obtain required identifying data.
• Performs MSE and insurance verification following EMTALA guidelines.
• Collects payments after MSE and updates financial records.
• Obtains signatures on all registration forms and witnesses where needed.
• Verifies insurance and updates charts in FUS notes.
• Assigns rooms and accommodation codes per Nursing Station instructions.
• Transfers/discharges patients timely and communicates with physicians.
• Calls insurance for authorization, co-pays, and eligibility after MSE.
• Distributes ED charts and reconciles registrations with the ED log.
• Trains new personnel and cross-trains in PBX and Admitting duties.
• Performs other duties as assigned.

Skills

One year experience

AB508 Training

Medical terminology

Emergency Registration

Hospital experience

EMTALA knowledge

Typing skills

Computer skills

Customer Service

High School diploma

Education

High School diploma or equivalent

Medical terminology

Tools

PBX

Ice Single Account

FUS notes

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County's only academic health system, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region's only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Your Role on the Team

Position Summary:

As an ED Registration Rep. responsibilities include interviewing and gathering complete and accurate demographic data to complete the registration process efficiently and expeditiously. Follows EMTALA's regulations, not acting on insurance until the medical screening exam (MSE) is complete. Collects appropriate monies after the MSE is complete and obtains authorization for treatment and/or admission. Obtains appropriate signatures on all registration forms, and scans the appropriate forms. Completes insurance verification on accounts, and breaks down charts for the appropriate departments.

What It Takes to be Successful

Required Qualifications:

• One year previous work experience
• AB508 Training within three (3) months

Preferred Qualifications:

• High School diploma or equivalent
• Medical terminology
• Previous Emergency Registration experience or hospital experience
• Basic knowledge of EMTALA and triage procedures
• Computer and typing skills
• Customer Service skills

Physical Requirements:

• Hearing and visual acuity
• Manual dexterity to perform keyboard functions
• Ability to push wheelchairs
• Ability to lift 25 pounds

Technical and Job Specific Skill:

1. Telephone Skills Must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.

2. Policy/Procedures Is aware of and follows all hospital and department policies and procedures.

3. Teamwork Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers, physicians, and students in a non-threatening manner. Offers assistance and promptly responds to requests.

4. Productivity Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgement and arrives at sound decisions.

5. Department Specific - Interviews patient or patient's representative to obtain required identifying data for all the required fields (i.e., name, address, DOB, phone #, employment, emergency contact, etc...) Assigns appropriate rooms and accommodation codes based on the Nursing Station assignment. Performs transfers and discharges correctly and in a timely manner. Coordinates telephone contact to physicians or other facilities as necessary.

6. Medical Screening Exam (MSE) - After the Medical Screening Exam is complete, the insurance company is called to verify for authorization, co-pay amounts and eligibility. Updates the account to reflect the insurance information and documents in FUS notes all the information obtained from the insurance company. Immediately places a new face sheet on the chart with a copy of the insurance card for the ED physician.

7. Ice Single Account - Reviews all registrations through ICE Single Account for accuracy hour before the shift ends. Documents pertinent information in the FUS note system.

8. Registration Forms - Obtains signatures and information on all registration forms, and witnesses those forms appropriately. Hands out the Admission packet to all patients who are admissions and observation (23:59) patients prior to them going to the floor.

9. ED Distribution/Copying - After the ED Log has been complete, breakdown and distributes the chart. Copy all necessary documents, and reconciles all ED registrations against the ED log. Work on ONE DAY AT A TIME. Distributes ED chart to all the necessary departments in a timely manner.

10. Financial Obligations - Alerts appropriate personnel of cash accounts or monies due. Makes all attempts to collect any monies due (i.e., co-pays, deductibles, flat rates, etc...) Document in FUS any collections or attempts in RRDEP, and gives a face sheet to the Financial Counselor if needed.

11. Cash Drawer Policy - Adheres to proper cash collections, cash drawer, cash sheet, and receipt policy in accordance to the Hospital policy. Performs Cash In and Out policy and procedures at the beginning and end of each shift. Assigned person holds the cash drawer key at all times during their shift, and is responsible for the monies in that drawer while Cashed In, until the next shift arrives.

12. Training - Assists in the training of all new personnel and cross trains in PBX and in the Admitting department to effectively cover for breaks and lunches in PBX, and becomes efficient at assigning beds with correct accommodation codes and performing updates in Ice Single Account.

13. Performs any other duties or responsibilities, which may be assigned.

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization