Admitting & Surgical Registrar

South County Hospital; Wakefield (RI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Tuition reimbursement

401k/403b

Paid time off

Job summary

South County Health is seeking a patient-focused registration clerk to support accurate demographic and visit data capture at the point of service. You will collect payments, prepare necessary paperwork, and ensure timely transfers and bed assignments in coordination with clinical staff.

The role requires strong customer service, teamwork, and multitasking abilities in a fast-paced hospital environment. Occasional float to emergency, express care, or imaging areas may be required.

Qualifications

• Excellent customer service, teamwork, conflict-resolution skills.
• Basic knowledge of EHR programs and medical terminology.
• Minimum three years registration experience.

Responsibilities

• Greet and register patients at point of service.
• Collect deductibles and co-pays; prepare financial obligations.
• Prepare and assemble necessary paperwork before arrival.
• Complete inpatient/observation transfers and bed assignments as requested.
• Answer calls and provide professional, compassionate customer service.
• May float to various registration locations, including ED and imaging.

Skills

Customer service

Teamwork

Conflict resolution

Communication

Multitasking

Time management

Medical terminology

Payer regulations

Tools

EHR systems

Job description

Responsible for patient centered screening, and accurate and complete capture of demographic and visit information. Prepares the patient for financial obligations, including deductibles and co-pays payable at the point of service according to insurance and payments requirements and policies, and collects the same at the time of admission for out-patient services. Prepares / assembles all necessary paperwork prior to the patient’s arrival. Completes status transfers (inpatient and observation) in real time and as requested, and bed assignments as requested by the clinical units. Promptly fields and / or directs incoming calls, responds to patient and / or staff inquiries; practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion as well as conflict resolution. Supports the system by providing excellent customer service, demonstrating professional communication on the phone and face-to-face customer contact, problem-solving, and functioning as a team member to other staff. May float to any registration location, including the emergency department, express care and diagnostic imaging.

Minimum Qualifications:

Superb customer service, teamwork, and conflict-resolution skills ; basic knowledge of EHR programs and medical terminology; various payer regulations and contracts; efficient time management skills and ability to multitask; excellent writing, oral, and interpersonal communication skills ; exceptional organizational, planning, coordinating and collaborating skills ; strong understanding and comf ort level with computer system. Minimum three (3) years registration experience.

South County Health is an independent, non-profit healthcare system offering a comprehensive range of advanced inpatient, outpatient and home health services. Accredited by The Joint Commission (TJC), SCH is made up of South County Hospital, South County Home Health, and South County Medical Group. South County Health has received numerous distinctions for patient care and safety, including a 5-star rating on HCAHPS scores, a 5-star rating by CMS for overall hospital quality, and A’s for hospital quality and patient safety by The Leapfrog Group. Having celebrated over 100 years of service to southern Rhode Island, South County Health offers an exceptional opportunity to provide our patients with the best care possible while enjoying a healthy work-life balance. Our worksite wellness program was recently recognized as one of the top fifty such programs nationally. We offer competitive salaries and an attractive benefits package which includes, health, dental, vision, tuition reimbursement, 403b, PTO, and a broad range of career development benefits and opportunities.

Pay range: $20.25 -$26.31

South County Health is an Equal Opportunity Employer.