Admitting Representative

Gateway Regional Medical Center, Inc.; Granite City (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Gateway Regional Medical Center, Inc. is seeking a Registrar to ensure accurate registration of patients across various services. The ideal candidate should have a High School Diploma or GED and experience in patient registration or healthcare customer service.

This role requires attention to detail and strong organizational skills, with the goal of delivering excellent service and ensuring compliance with insurance and financial policies.

Qualifications

• Prior experience in patient registration or healthcare customer service preferred.
• Strong attention to detail and accuracy in data entry.
• Familiarity with insurance verification processes is a plus.

Responsibilities

• Accurately register patients for various services.
• Verify insurance eligibility and document financial information.
• Maintain organized patient records and files.

Skills

Customer service

Attention to detail

Organizational skills

Education

High School Diploma or GED

Job description

POSITION SUMMARY

The Registrar serves as the first point of contact for patients and visitors and plays a critical role in creating a positive patient experience. This position is responsible for accurately registering patients for emergency, outpatient, and inpatient services while ensuring complete demographic, insurance, financial, and authorization information is collected.

The Registrar delivers exceptional customer service while supporting efficient patient flow, revenue cycle integrity, and regulatory compliance.

Task Expectations:

Patient Registration & Documentation

1. Register patients accurately for emergency, outpatient, inpatient, and procedural services.
2. Obtain and enter complete demographic and billing information.
3. Maintain minimum registration accuracy standard of 97% or greater.
4. Obtain all required signatures and consents.
5. Process admissions, transfers, and discharges timely and accurately.
6. Apply patient identification bands according to policy.

Insurance Verification & Financial Clearance

1. Verify insurance eligibility and coverage.
2. Collect and document:
   • Insurance policy information
   • Subscriber information
   • Referral/preauthorization details
   • Workers compensation or auto claim information when applicable
3. Scan and maintain insurance cards and identification.
4. Collect co-pays, deductibles, and patient balances according to policy.
5. Document collection activity and payment discussions.
6. Refer self-pay patients to Financial Counseling.

Administrative & Operational Support

1. Answer incoming calls professionally and route appropriately.
2. Process incoming registration documents and faxes.
3. Maintain organized patient records and filing practices.
4. Direct patients and visitors appropriately throughout the facility.
5. Support department productivity and patient throughput goals.
6. Perform other duties as assigned.

Education

• High School Diploma or GED required

Experience

• Previous patient registration, scheduling, medical office, healthcare customer service, or admissions experience preferred

Insurance verification or healthcare billing experience preferred