Admitting Lead - Admitting Services - Full Time/Days - Req#2151522657

Antelope Valley Medical Center; Lancaster (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

Antelope Valley Hospital in Lancaster, CA is seeking an Admitting Lead to coordinate training, supervise workflow, and support hospital-wide objectives under the Department Supervisor. You will coach staff, ensure adherence to policies, and act as a key liaison when supervisors are unavailable.

The role requires a high school diploma, 3 years in an admitting department in acute care, and solid knowledge of patient registration processes.

Qualifications

• High School diploma required.
• 3 years' recent experience in an Admitting Department in an acute care setting.
• Knowledge of patient registrations and cashiering functions.

Responsibilities

• Leads by example and serves as a professional role model.
• Evaluates problems and coordinates solutions with supervisor and Admitting Director.
• Oversees completion of tasks and coaches staff when needed.
• Demonstrates ability to make quick decisions when necessary.
• Understands and complies with accreditation and regulatory requirements and internal processes.

Skills

Leadership abilities

Communication

Problem-Solving

Microsoft Office

Attention to detail

Staff training

Education

High School Diploma

Tools

Microsoft Office

Scanner/ Copier usage

Calculator

Job description

• Location 1600 West Avenue J,Lancaster, CA, 93534,United States


• Base Pay $26.65 - $41.13 / Hour


• Job Category Admitting Lead, Admitting Services


• Required Degree High school

Description

Job Objective

Under the supervision of the Department Supervisor, coordinates training of staff, to support hospital wide strategy. Provides support in organizing, and controlling workflow to accomplish the objectives of the department and work flow standards. In the absence of the Supervisor and/or Director is able to provide supervision to coordinate the functions and activities of the department.

Duties and Responsibilities

• Leads by example and serves as a professional role model


• Evaluates problems, and works in concert with the Department Supervisor and Admitting Director to implement solutions for improvement


• Oversees completion of tasks by staff. Takes appropriate action when staff responsibilities are not being met my coaching, instructing


• Demonstrates ability to make quick decisions when necessary


• Understands and complies with accreditation and regulatory requirements and internal processes relating to regulatory compliance

B. Quality Control

• Provides training to new staff and up-training to existing staff when changes are implemented


• Reviews registrations for quality, corrects errors, documents and gives direction to staff to correct mistakes
  
• Conducts audits on registration/admissions to ensure that all required forms and informational hand-outs are provided to the patient and signed by the patient or patient’s representative relating to state and federal regulations


• Monitors staff productivity and reports back to the Department Supervisor with concerns


• Documents errors for monthly error rate totals

C. Customer Service

• Review and resolve patient complaints


• Ensures staff is following the customer services expectations

D. Scheduling Requirements

• Takes the lead in covering for sick calls


• Makes every effort to cover without creating over-time


• Consults with Department Supervisor and Director when double time is involved


• Utilizes flexing empowerment by flexing staff during low census periods

E. Management Information Systems

• Understands departmental information systems and other equipment


• Understands advanced aspects of various information systems


• Participate in the daily duties of all areas of Admitting/Patient Access Serv ices/Bed Control workload as needed


• Other duties as assigned, within skill sets and abilities


• Accepts and carries out all other miscellaneous clerical and/or administrative duties and responsibilities as required for maintaining all services provided by Antelope Valley Hospital

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of medical terminology


• Demonstrated technical knowledge of typical admissions and registrations, patient accounts and cashiering functions


• Demonstrated knowledge of The Joint Commission, DHS, CHA, EMTALA, NCQA, HCFA and Title 22 Regulations and requirements


• Working knowledge of third party payers, HMO, PPO, Commercial, and Workers’ Compensation reimbursement


• Working knowledge of Managed Care contract language


• Knowledge of basic arithmetic

Skills

• Conflict management and resolution skills


• Problem-Solving skills


• Timely decision-making skills


• Demonstrated leadership abilities


• Basic personal computer skills to include Microsoft Office applications


• Knowledge of the use of a calculator


• Proficient in the operation of scanners, copiers, and fax machines

Abilities

• Ability to handle stress


• Ability to manage a heavy caseload in an organized and efficient manner


• Ability to recommend appropriate account adjustment and write-off suggestions


• Ability to recognize potential accounts receivable related problems and offer solutions to management


• Ability to maintain a working relationship with other departments within the organization


• Ability to review all billing transactions for accuracy, discrepancies, and appropriate charges


• Ability to document account information at time of account follow-up


• Ability to run accounts receivable reports as needed


• Ability to motivate, coordinate and lead staff in daily operations and to ensure staff compliance with established facility goals


• Mediates personal problems and resolves complaints using good problem solving techniques.


• Demonstrates the ability to review and resolve patient complaints

Core Competencies: All AVH employees will effectively demonstrate these behaviors:

• Accountability


• Action Oriented


• Customer Focused


• Compassion


• Effective Communication


• Teamwork


• Ethics & Values


• Integrity & Trust

Education and Experience:

Education

• High School graduate or equivalent required

Experience

• 3 years recent experience in an Admitting Department in an acute care setting required. Will consider 3 years recent acute care hospital Business Office experience


• 2 years previous Commercial, HMO, PPO, and Workers Compensation billing and/or insurance follow-up experience, required

Required Licensure and/or Certifications:

• None

AVH Conduct/Compliance Expectations:

• Ability to adhere with AVH Absenteeism and Tardiness Policy


• Ability to adhere with AVH Leaves of Absence Policy


• Ability to adhere with AVH Paid Time Off (PTO) Policy


• Ability to adhere with AVH Recording of Hours Worked Policy


• Ability to adhere to the department dress code


• Ability to organize work and establish priorities


• Ability to expand on own initiative in performance of duties


• Skill and ability to follow the telephone etiquette/standards


• Conforms to AVH Standards of Excellence


• Ability to function effectively under pressure and meet time parameters


• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff


• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH


• Ability to maintain the confidentiality of patient, hospital and department information


• Ability to adhere to safety rules and regulations


• Safely and effectively uses all equipment necessary to carry out duties


• Ability to interpret and function under hospital and department policies and procedures


• Conforms with required and appropriate JCAHO requirements


• Conforms with and supports hospital quality assurance and improvement guidelines


• Ability to participate effectively in department and hospital staff education


• Display a willingness to work as a team player


• Ability to give and support the highest level of patient/customer satisfaction at all times


• Supports and adheres to the values and mission statement established by the AVH Board of Directors


• Ability to demonstrate knowledge and understanding of Corporate Compliance rules and regulations, complies with duty to report behavior standard, demonstrates understanding of purpose for Corporate Compliance hotline and importance of seeking guidance from a supervisor when in doubt regarding a possible corporate compliance issue


• Ability to follow the Code of Business Conduct (Standards of Business Ethics and Integrity)

Physical Requirements and Working Conditions:

• Primarily works in a climate-controlled area


• Frequent Sitting and standing for long periods of time


• Tolerate repetitive arm and hand movements

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Requirements

Education and Experience:

Education

• High School graduate or equivalent required

Experience

• 3 years recent experience in an Admitting Department in an acute care setting required. Will consider 3 years recent acute care hospital Business Office experience


• 2 years previous Commercial, HMO, PPO, and Workers Compensation billing and/or insurance follow-up experience, required