Admitting/ED Registrar

Massachusetts Eye and Ear Infirmary - MEI; Boston (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Admitting/ED Registrar to join their dynamic team. This role is pivotal in ensuring a seamless patient admission process while delivering exceptional customer service. You will interact with patients and insurance companies, verifying eligibility and handling copayments. The position requires strong communication skills and the ability to work effectively in a fast-paced environment. If you are passionate about patient care and thrive in a collaborative setting, this opportunity offers a rewarding career path in a supportive and inclusive workplace.

Qualifications

• Strong customer service skills with the ability to handle difficult situations.
• Proficient in data entry and insurance verification processes.

Responsibilities

• Register and admit patients while ensuring data integrity in the hospital system.
• Verify insurance and collect copayments from patients.

Skills

Customer Service

Data Entry

Problem-Solving

Insurance Verification

Communication

Teamwork

Education

High School Diploma

Tools

Epic

Job description

Under the direction and supervision of the Manager, the Admitting/ED Registrar registers and admits patients in the hospital information system, verifies insurance eligibility, collects copayments, makes outgoing and receives incoming phone calls, interacts with internal and external customers, and collaborates with others in the department and hospital to ensure an efficient and effective patient and financial flow.

ESSENTIAL FUNCTIONS:

1. Deliver outstanding customer service to both internal and external customers.
2. Ensure the integrity of data in the hospital's information system, Epic, regarding patient demographic, insurance, and admission information.
3. Review bed requests and assign bed placements for inpatient units.
4. Obtain authorizations from health insurance companies for admitted patients.
5. Verify patient insurance using various methods and apply knowledge of payor requirements to ensure effective reimbursement.
6. Assist in ensuring adequate departmental coverage, including covering in the Admitting or Emergency Department as needed.
7. Participate in holiday coverage rotation.
8. Conduct inpatient interviews and secure patient valuables.
9. Document accurate information on all patient accounts to ensure workflow efficiency.
10. Handle difficult situations using effective problem-solving skills.
11. Serve as a resource for patients and others regarding registration, insurance, and patient admission questions.
12. Collect insurance copays from patients.
13. Collaborate to ensure a positive and effective patient experience.
14. Work independently and as part of a team in a fast-paced environment with constant interruptions.
15. Maintain flexible availability to accommodate work coverage requests.
16. Type accurately at least 40 words per minute.
17. Relate effectively to various customers in a professional and courteous manner.
18. Utilize supervisor or manager to resolve issues as needed.
19. Attend and participate in departmental meetings.
20. Perform all other duties as assigned.

Hours

Wednesday 8:30am-7pm; Thursday - Saturday 6:30am - 5:00pm

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations will be provided to individuals with disabilities throughout the application and employment process.