Admitting/ED Registrar

Mass General Brigham Incorporated; Boston (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is hiring an Admitting/ED Registrar for onsite duties at Boston, MA. The role involves registering and admitting patients, verifying insurance, collecting copays, and handling calls. Requires high school diploma or GED and strong data accuracy in Epic.

The position operates Tuesday through Saturday with a 6:30 AM–3:00 PM shift and a base hourly pay of $19.81–$28.30. Candidates must be able to work in a fast-paced, patient-facing environment and be flexible for additional

Qualifications

• Deliver outstanding service to internal and external customers.
• Verify insurance eligibility and collect copayments accurately.
• Enter and verify patient demographics and admission data in Epic.
• Maintain data integrity in the hospital information system.
• Demonstrate professional behavior in a patient-facing role.

Responsibilities

• Register and admit patients in the hospital information system.
• Verify insurance eligibility and obtain required authorizations.
• Collect copayments and process payments.
• Handle inbound/outbound calls and coordinate with clinics and departments.
• Maintain accurate patient accounts and ensure smooth patient flow.

Skills

Customer service

Data entry

Insurance verification

Phone calls

Interpersonal skills

Teamwork

Detail oriented

Education

High school diploma or GED

Tools

Epic

Job description

## Admitting/ED RegistrarApply: Onsite: Boston-MA: Full time: Posted Today: RQ4085898Site: Massachusetts Eye and Ear InfirmaryMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Shift: Tuesday - Saturday 6:30 AM - 3:00 PM Under the direction and supervision of the Senior Manager, Operations, the Admitting/ED Registrar registers and admits patients in the hospital information system, verifies insurance eligibility, collects copayments, makes outgoing and receives incoming phone calls, interacts with internal and external customers, and works with others in the department and Hospital to ensure an efficient and effective patient and financial flow.**Qualifications****ESSENTIAL FUNCTIONS:*** Deliver outstanding customer service to both internal and external customers.* Ensure the integrity of data in the Hospital’s information system, Epic, including patient demographics, insurance, and admission information.* Follow and act on admission procedures and policies for all admitted patients.* Leverage technology tools to communicate with providers and other entities within MGB.* Review bed requests and assign bed placements for inpatient units.* Obtain authorizations from health insurance companies for admitted patients.* Secure follow-up appointments in various clinics for Emergency Department patients.* Verify patient insurance using various methods.* Apply knowledge of payer requirements and guidelines to ensure effective reimbursement.* Assist in ensuring adequate departmental coverage when needed. This includes covering the Admitting or Emergency Department at the Manager's discretion.11. Participate in holiday coverage rotation.* Conduct inpatient interviews.* Secure patient valuables.* Document accurate information on all patient accounts to ensure an effective workflow throughout the organization.* Handle difficult situations using effective problem-solving skills.* Serve as a resource for patients and others with questions regarding registration, insurance eligibility, and patient admission.* Collect insurance copays from patients.* Collaborate with others to ensure a positive and effective patient experience.* Demonstrate ability to work independently and as part of a team in a fast-paced environment with constant interruptions.* Flexible availability to accommodate work coverage requests.* Able to accurately type at least 40 words per minute.* Relate effectively to various types of customers professionally and courteously.* Utilize a supervisor or manager to resolve issues/concerns as needed.* Attend and participate in departmental meetings.* All other duties as assigned.**EDUCATION AND EXPERIENCE:** Requires a professional, service-oriented individual with strong organizational skills and sound judgment. An independent thinker who can work under limited supervision. Must possess a high school diploma or GED.**WORKING CONDITIONS:** Mental and visual attention requiring a combination of alertness and manual dexterity when typing/using a PC. Able to stand for periods of time and able to push 10-15 pounds.**PHYSICAL REQUIREMENTS: High volume of telephone work and face-to-face interaction with patients, clinical staff, and colleagues.** Maneuver in fast-paced inpatient and clinical areas. Professional business attire is required. Because this position is patient-facing and the Hospital is always open, the Admitting/ED Registrar must be prepared to work outside their scheduled hours when required by the Manager. This is an essential employee role. During a state of emergency or disaster that may impact Hospital operations, all employees in this role may be required to report for duty.**Additional Job Details (if applicable)****Physical Requirements*** Standing Occasionally (50-75%)* Walking Occasionally (50-75%)* Sitting Constantly (67-100%)* Lifting Occasionally (3-33%) 20lbs - 35lbs* Carrying Occasionally (3-33%) 20lbs - 35lbs* Pushing Rarely (Less than 2%)* Pulling Rarely (Less than 2%)* Climbing Rarely (Less than 2%)* Balancing Occasionally (3-33%)* Stooping Occasionally (3-33%)* Kneeling Rarely (Less than 2%)* Reaching Occasionally (3-33%)* Gross Manipulation (Handling) Constantly (67-100%)* Fine Manipulation (Fingering) Frequently (34-66%)* Feeling Constantly (67-100%)* Foot Use Rarely (Less than 2%)* Vision - Far Constantly (67-100%)* Vision - Near Constantly (67-100%)* Talking Constantly (67-100%)* Hearing Constantly (67-100%)**Remote Type**Onsite**Work Location**243-245 Charles Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$19.81 - $28.30/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.