Admitting Clerk_Part-Time

Othello Community Hospital; Othello (WA); On-site; USD 27,000 - 49,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

403b Retirement Plan

Life insurance

Employee Assistance Program

Job summary

Othello Community Hospital in Othello, WA is looking for a Part-Time Admitting Clerk to greet and register patients, collect insurance and payment information, and ensure a smooth patient experience. This role requires strong communication, accuracy, and a friendly, professional demeanor.

Responsibilities include explaining hospital policies, collecting signatures, processing payments, and entering data into our system.

Qualifications

• High school diploma or GED required.
• Experience in hospital admissions or front desk customer service preferred (1–2 years).
• Training in medical terminology, billing, or office administration is a plus.

Responsibilities

• Greet and assist patients and visitors with professionalism and compassion.
• Register patients for all hospital services (inpatient, outpatient, emergency).
• Collect and verify personal, insurance, and financial information.
• Obtain and explain consent forms and required documentation.
• Enter patient data accurately into hospital systems.
• Process payments and balance the daily cash drawer.
• Verify insurance eligibility using appropriate systems.
• Ensure patient privacy and confidentiality (HIPAA compliance).
• Direct patients to appropriate departments or areas.
• Communicate with hospital staff to support smooth operations.
• Answer and route phone calls using a multi-line system.
• Provide information, take messages, and handle basic complaints.
• Manage incoming/outgoing mail.
• Perform other duties as assigned.

Skills

Strong communication

Data entry accuracy

Patient service orientation

Bilingual English/Spanish

Professional and compassionate

Education

High school diploma or GED

Medical terminology / billing training

Tools

Microsoft Office

Hospital systems

Job description

• Location 315 N 14TH AVE,Othello, WA, 99344,United States
• Base Pay $19.77 - $35.81 / Hour
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Email [e-mail]

Description

Caring for you 24/7

VISION

At the heart of everything we do, our goal is to be a trusted leader in high-quality care, creating a safe and supportive environment where patients and employees feel valued and respected.

MISSION

To provide welcoming, accessible, and trusted healthcare rooted in family centered care, ensuring our community feels supported and valued close to home.

VALUES C A R E (I N G) C:

COMPASSIONATE A: ACCESSIBLE R: RELIABLE E: EXCELLENCE

Othello Community Hospital is a full-service, critical access hospital located in Othello, Washington. Open 24/7, it provides both impatient and outpatient care to the surrounding Adams County community with a strong commitment to accessible, high-quality healthcare.

Core Services Include:

• 24-hour Emergency Department and Ambulance Services
• Surgical Services: General, OB/GYN, Orthopedics, and Endoscopy
• Obstetrical Care: Labor, delivery, and neonatal support
• Diagnostic Imaging and Laboratory Testing
• Anesthesia and Respiratory Therapy
• Physical Therapy and Occupational Health
• Sleep Center for diagnosing and treating sleep disorders

The hospital accepts most insurance plans, including Medicare, Medicaid (Apple Health), and offers financial assistance programs. Services are available in Spanish, and there are no eligibility restrictions for care.

Othello Community Hospital is looking for a customer service-focused individual to join our team as a Part-Time Admitting Clerk. In this role, you will greet and register patients, collect and verify personal, insurance, and payment information, and help ensure a smooth and positive experience. You’ll also explain hospital policies, gather necessary signatures, process payments, and enter patient data accurately into our system. This position is a key point of contact for patients and visitors, requiring a willingness to be flexible, have strong communication skills, strong computer skills, professionalism, and a friendly, helpful smile and attitude.

• Location: Othello Community Hospital, Othello, WA
• Schedule: Varying Shifts –evenings, nights, weekends, rotating shifts, and holidays as well as coverage for vacations and call ins.
• Hours: 48 hours a pay period
• Wage Range: $19.77 to $35.81

KEY RESPONSIBILITIES

• Greet and assist patients and visitors with professionalism and compassion
• Register patients for all hospital services (inpatient, outpatient, emergency)
• Collect and verify personal, insurance, and financial information
• Obtain and explain consent forms and required documentation
• Enter patient data accurately into hospital systems
• Process payments and balance the daily cash drawer
• Verify insurance eligibility using appropriate systems
• Ensure patient privacy and confidentiality (HIPAA compliance)
• Direct patients to appropriate departments or areas
• Communicate with hospital staff to support smooth operations
• Answer and route phone calls using a multi-line system
• Provide information, take messages, and handle basic complaints
• Manage incoming/outgoing mail
• Perform other duties as assigned

QUALIFICATIONS

Education:

• High school diploma or GED required
• Training in medical terminology, billing, or office administration is a plus

Experience:

• Experience in hospital admissions, a medical office, or front desk customer service 1-2 years preferred.
• Familiarity with handling patient payments is helpful

Skills:

• Strong communication and people skills
• Accurate data entry and payment handling
• Professional and compassionate when discussing sensitive matters
• Comfortable using Microsoft Office and hospital systems
• Understanding of HIPAA and patient privacy rules
• Able to multitask in a fast-paced setting
• Bilingual in English and Spanish strongly preferred; ability to assist non-English speaking patients is a significant asset

Working Conditions

• Prolonged periods of sitting and working at a computer workstation
• May require flexibility to work rotating shifts, including evenings, nights, weekends, and holidays
• Frequent interaction with patients and families, occasionally in high-stress or emotionally charged situations
• Must consistently maintain a professional demeanor and uphold strict confidentiality in accordance with hospital policies and HIPAA regulations
• Be part of a tight-knit, mission-driven team in a rural hospital setting
• You’ll work alongside a supportive team that values integrity, compassion, and service
• Make a meaningful impact in a diverse and growing community

Summary

Benefits: Medical, Dental, Vision, PTO, EIB, 403b Retirement Plan, Life Insurance and EAP