Admissions Visit Coordinator

The Chronicle Of Higher Education, Inc.; Chesterbrook (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is looking for an Admissions Visits Coordinator to manage campus visits for prospective students. This role involves planning visits, maintaining CRM systems, and ensuring a welcoming experience. Strong customer service and communication skills are essential. A Bachelor’s degree is required, and candidates should demonstrate flexibility and a commitment to the values of the university.

This position encourages collaboration and teamwork, requiring multitasking and management of a high-performing team.

Qualifications

• Demonstrated commitment to student-focused values.
• Flexibility and positive work ethic.
• Experience leading a high-performing team.

Responsibilities

• Plan and coordinate campus visits.
• Manage the Visitation Center.
• Create and oversee visitation schedules.
• Collaborate to personalize visitations.
• Maintain CRM for scheduling and tracking.

Skills

Strong customer service skills

Ability to analyze data

Event planning experience

Communication skills

Team-oriented attitude

Desktop software competence

Education

Bachelor’s degree

Tools

CRM systems

Spreadsheets

Database management

Job description

Position Description

The Admissions Visits Coordinator assists with individual and group campus visits, supporting prospective students and their families to ensure a welcoming and well-rounded experience. The role reports to the Associate Director of Undergraduate Admissions and may require occasional nights and weekends.

Position Responsibilities

• Plan and coordinate campus visits for prospective students and their families.
• Manage the Visitation Center, welcoming visitors with high customer service and continually improving their experience.
• Create comprehensive visitation schedules and oversee logistics for daily group and individual visits.
• Collaborate with counselors, coaches, and professors to personalize visitations.
• Maintain and update the Customer Relationship Management (CRM) system for visit scheduling, tracking, and trend analysis.
• Work with the communications team to market student visit opportunities and ensure accurate communication items.
• Prepare reports on campus visitation efficacy and analyze data to support decision‑making.
• Ensure the campus and Visitation Center are prepared for visits, including inventory restocking, cleanliness certification, and proper signage.
• Communicate effectively with prospective students and admissions counselors, including confirmations, cancellations, and rescheduling.
• Maintain the Admission and Visit calendar to reflect accurate availability and adequate coverage.
• Assist in supervising 10–20 student ambassadors responsible for providing campus tours and administrative duties in the office.
• Correspond with high schools and mail promotional items.
• Communicate with departments such as Facilities and Conferences to address campus issues that may be unsightly or unsafe for visitors.
• Ensure visit and conference rooms are cleaned and prepared prior to each visit.
• Work with the Associate Director to confirm that the visitation webpage is up to date with language and dates.
• Answer phone calls and respond to emails for the Visitation Center.
• Assist in facilitating the programming and coordination of all open house and special events for Undergraduate Admissions.
• Support and fill in for the Admissions Events Manager & Operations Specialist as needed.
• Perform other duties related to events and visitations as assigned.
• Embodies values of caring and compassion, justice and integrity, competence and affirmation; seeks to treat each member of the campus community with fairness, dignity, and respect, aiming for unity and harmony.

Qualifications

1. Demonstrated commitment to the student‑focused and value‑centered characteristics of the university as articulated in the EU Mission, Vision, and Core Commitments.
2. Bachelor’s degree required.
3. Event planning experience preferred.
4. Strong customer service skills.
5. Ability to analyze data to make informed and creative decisions based on empirical information.
6. Proven ability to effectively communicate in both writing and verbally.
7. Flexible, team‑oriented, collaborative, positive work ethic and attitude.
8. Valid driver’s license and suitable driving record.
9. Competence in desktop software, spreadsheet, and database management.
10. Ability to prioritize and multitask.
11. Experience successfully leading and managing a high‑performing team.
12. Experience excelling in a high‑volume, customer‑service‑oriented environment preferred.
13. Demonstrated commitment to diversity.
14. Applicants should have a Christian commitment compatible with the university’s mission and be willing to support its vision.
15. Applicants must be authorized to work in the U.S. The university is unable to sponsor visas at this time.

Statement of Non-Discrimination: Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam‑era, genetic information and GINA, or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other university‑administered programs, or employment practices and programs.