Admissions Specialist Coordinator

Mountainside; United States; Remote; USD 20,000 - 22,000; Full time

Job summary

Mountainside seeks an empathetic Admissions Specialist Coordinator for a remote role within a dynamic call center environment. You'll play a pivotal role in connecting clients with necessary support, guiding them through care options with effective communication and problem-solving skills. A high school diploma and experience in customer service are required.

Benefits

Comprehensive benefit package

Paid Time Off

Paid holidays

401(k) with employer matching

$75.00 monthly wellness reimbursement

Qualifications

• Must have 2 years of experience in customer services or related field.
• Knowledge of substance abuse field preferred.
• Comfortable with computer applications.

Responsibilities

• Handle inbound and outbound calls to engage prospective clients.
• Convert inquiries into admissions with empathy and clarity.
• Maintain accurate, timely documentation of all interactions.

Skills

Empathy

Communication

Problem-solving

Motivational interviewing

Multitasking

Organizational skills

Education

High School diploma or equivalency

Tools

CRM tools

Microsoft Office

Job description

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Admissions Specialist Coordinator

Remote Position (Must reside in: CT, MA, NJ, NY, or NV)

About The Position

Mountainside is looking for an empathetic, highly motivated

Admissions Specialist Coordinator

Remote Position (Must reside in: CT, MA, NJ, NY, or NV)

About The Position

Mountainside is looking for an empathetic, highly motivated Admissions Specialist Coordinator to join our fast-paced call center team. This position plays a pivotal role in driving growth and ensuring our programs reach those in need. You'll be the first point of contact for individuals and families seeking support—using strong communication, problem-solving, and motivational interviewing skills to guide them toward life-changing care. Success in this role comes from connecting with people, building trust quickly, and consistently meeting performance goals.

If you are energized by engaging conversations, thrive in a results-oriented environment, and are passionate about making a meaningful impact, this opportunity is for you.

Your Role

• Proactively handle inbound and outbound calls and web chats to engage prospective clients and referral sources.
• Convert inquiries into admissions by guiding clients through decision-making processes with empathy, urgency, and clarity.
• Consistently meet and exceed monthly and annual goals related to admissions, census levels, and conversion metrics.
• Strategically match clients to the appropriate level of care and program offerings to support their individual needs.
• Act as a trusted advisor to clients and families navigating crisis situations, presenting Mountainside’s value and care model effectively.
• Maintain accurate, timely documentation of all client interactions in the CRM and electronic medical record systems.
• Collaborate with internal departments to ensure a smooth and informed admissions process.
• Clearly communicate financial responsibilities, insurance benefits, and available payment options.
• Manage multiple leads and prioritize tasks efficiently in a high-volume, fast-paced setting.
  
  

What We're Looking For

• Ability to remain calm, empathetic, and focused during emotionally charged conversations.
• A driven, goal-oriented professional with a talent for persuasive communication.
• Proven ability to hit performance targets in a call center, admissions, healthcare, customer service, or similar environment.
• Strong multitasking and organizational skills, with excellent attention to detail.
• Comfortable with CRM tools, insurance verification, and navigating client financial options.
• A passion for connecting people with the help they need—and the drive to make it happen.
  
  

Qualifications

• High School diploma or equivalency required
• Knowledge of substance abuse field and treatment process preferred
• 2 years of experience in customer services or related field preferred
• Must have basic computer skills including competence in software applications such as Microsoft Office suite, Adobe and use of internet applications and in using and/or connecting wireless computer hardware, the ability to project to remote devices, etc.
  
  

Compensation

Compensation includes a base hourly rate of $20.00 to $22.00, plus a performance-based incentive plan, with total estimated annual earnings ranging from $40,000 to $80,000 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits

• Comprehensive benefit package
• Competitive salary with performance-based incentive structure
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.
  
  

About Mountainside

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.

Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.

Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Real Estate, Financial Services, and Capital Markets

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