Admissions Specialist

The Recovery Village; Wrightsville (PA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) plan

Paid time off

Medical coverage

Dental coverage

Vision coverage

Job summary

The Ranch in Wrightsville, PA is seeking an Admissions Specialist for a part-time, 3pm–7pm schedule. The role involves consulting with potential clients, assessing needs, verifying benefits, and guiding admissions.

Strong communication skills and the ability to handle a fast-paced, high-volume environment are essential. Prior sales/marketing experience is a plus; familiarity with Salesforce is helpful.

Qualifications

• Must have a High School diploma or GED.
• Sales and/or marketing experience is a plus.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Strong communication and customer-service focus.
• Knowledge of addiction and behavioral health services is helpful.
• Familiarity with CRM tools is beneficial.

Responsibilities

• Consult with potential clients to assess and recommend treatment options.
• Verify insurance coverage and discuss costs with clients or responsible parties.
• Assess client needs and make appropriate program recommendations.
• Deliver telephone presentations to prospective clients about benefits of services.
• Identify qualified leads and build relationships.
• Generate and follow up on leads through research, inbound and outbound calls.
• Coordinate with leadership on external referral leads and the referral process.
• Provide treatment recommendations within the network.
• Arrange outbound referrals to referral sources or other providers.
• Support client retention and assist with ongoing client needs.
• Meet monthly admissions quotas and contribute to census goals.
• Document disposition of potential clients from initial call to admission.
• Stay informed about addiction treatment programs and facilities.

Skills

Sales experience

Marketing experience

Flexible schedule

Communication skills

Addiction awareness

Multi-tasking

CRM familiarity

Education

High School Diploma or GED

Tools

Salesforce CRM

Job description

Seeking an Admissions Specialist to join our team at The Ranch in Wrightsville, PA.

Part Time Monday thru Friday 3pm to 7pm

About Our Organization

This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care.

While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees and strengthening the communities we serve.

Position Summary

The Admissions Specialist consults with potential clients to assess and provide recommendations for theappropriate programand/or facility torecommendtreatment, based on the client’s clinical presentation and needs.The Specialistsfacilitatetracking and documenting the disposition of potential clients frominitialcall, verification of benefits, pre-admissions assessment, and hand-off to facility, up to and including admission.

Primary Duties and Responsibilities

• Provides consultative support for admission inquiries, including pre-admissions assessment and answering pre-admissions/general intake questions from potential clients or their referral sources.

• Initiates Verification ofBenefits anddiscusses insurance coverage and potential out-of-pocket costs with potential clients or the Financially Responsible Party.

• Assesses the acuity and needs of potential patients and makes treatment recommendations based on clinical presentation andappropriate clinicalfit for programs.

• Facilitates effective telephone presentations to prospective clients, clearly communicating the Promises Behavioral Health advantage.

• Identifiesqualified prospective clients and develops loyal customer relationships.

• Generating andfollowing upon self-developed leads through intensive research as well as both inbound and outbound calling & follow-up.

• Withappropriate leadershipapprovalworksexternal business development leads in correlation with the “Referral Rollover Process”.

• Provides treatment recommendations within the Promises network of treatment centers.

• Provides outbound referrals based on presenting issues toestablishedreferral sources or other behavioral healthcare providers.

• Assistswith client retention by supporting current clients as requested.

• Expectation of meeting an individual admissions quota per month based on quarterly goal setting with leadership and/or meeting and/or exceeding the Admissions Specialist average.

• Tracks and documents the disposition of potential clients frominitialcall, handoff to facility, up to and including admission.

• Research andexpandknowledge of addiction and treatment programs and facilities to provide relevant and useful information to prospective clients.

• Maintains a professional, “clinical-style” approach when working with potential clients.

• Must be able to work and be comfortable in a high pace, high stress, and/orhigh-volumework environment.

• Followall applicable policies and procedures forthe AdmissionsCenter.

• Designs and executes strategies for meeting or exceeding all performance goals on a consistent basis.

• Shares techniques and strategies to execute proactive outbound calls, lead generation, qualifying, overcoming objections, etc. with peers.

• Supports team admissions and achievement of department and company assigned census goals.

Education:

• High School Diploma or GEDrequired.

Experience:

• Sales and/or marketing experience are a plus.

Knowledge/Skills/Abilities:

• You must havethe abilitytoworka flexible schedule to meet the demands of the business; this includes evenings, weekends, and holidays.

• Must understand that documented schedules are subject to change at any time due to demands ofbusinessneeds. Leadership will address any necessary schedule changes with team members with at least 2weeks ofadvance notice of their change in schedule.

• Strong understanding of addiction, commonly abusedsubstancesand their classification, as well as an understanding of codependency, dualdiagnosisand psychiatric conditions.

• Ability to effectively communicate the benefits of residential treatment.

• Willingness to assess and discuss client’s ability to privately pay for treatment.

• Excellent follow up skills and the ability to stay in contact with multiple clients at a time.

• Must be able to multi-task and work well with a team.

• Ability to work effectively in a fast-pacedenvironment whilemaintainingdedication to customer service.

• Knowledge of managed care and insurance as it relates to mental health benefits is a plus.

• Knowledge of Salesforce CRM is a plus.

Enjoy a range of benefits, including a 401(k) plan, paid time off, comprehensive medical, dental, and vision coverage, and so much more!

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