Admissions Specialist

Hazelden Betty Ford Foundation; Rancho Mirage (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Paid time-off

Tuition reimbursement

Job summary

The Hazelden Betty Ford Foundation is seeking an Admissions Support Specialist to streamline the patient admission process in both live and virtual settings. You will help patients complete necessary paperwork, coordinate releases and consents, and secure documentation to ensure accurate charting.

You will create a welcoming environment for clients and referents, manage bed board in the EHR, and keep admissions records current across systems. CPR certification within 30 days is required.

Qualifications

• High school diploma or equivalent.
• At least two years of customer service experience.
• Strong tech skills; experience with Medical EHR, Webex, Zoom.
• Experience in a virtual environment; CPR certification within 30 days.

Responsibilities

• Live and Virtual Admissions: Assist patient in completing admission process into Hazelden Betty Ford Foundation.
• Create an inviting client-focused experience for all clients/referents/customers seeking Hazelden services.
• Facilitate and maintain the bed board within the EHR.
• Ensure patient and admissions electronic resources are up to date.

Skills

Customer service

Tech skills

Education

High school diploma

Bachelor’s degree

Tools

Medical EHR

Webex

Zoom

Job description

Responsibilities

Provide a conducive environment to complete necessary administrative paperwork for the process of treatment services within the Hazelden Betty Ford Foundation by general education, securing appropriate paperwork for releases and consents, securing a photo to ensure accuracy of the chart and documentation to match the individual patient. Ensuring clients, family, and referent expectations are met and exceeded. Provide a conducive environment to complete necessary administrative paperwork for the process of treatment services within the Hazelden Betty Ford Foundation by general education, securing appropriate paperwork for releases and consents, securing a photo to ensure accuracy of the chart and documentation to match the individual patient. Ensuring clients, family, and referent expectations are met and exceeded.

• Live and Virtual Admissions: Assist patient in completing admission process into Hazelden Betty Ford Foundation
• Create an inviting client/customer focused experience for all clients/referents/customers seeking Hazelden services
• Facilitate and maintain the bed board within the EHR
• Ensuring patient and admissions electronic resources are up to date

Qualifications

Required Qualifications:

• High School or equivalent
• Minimum two years customer service experience
• Strong technology/computer skills i.e. experience working with Medical EHR, Webex, Zoom experience, comfortable navigating various system applications.
• Experience working in a virtual environment
• Current CPR certification or obtain within 30 days.
  • Certification must be from American Red Cross or American Heart Association.

Preferred Qualifications:

• Bachelor’s Degree
• One year experience working in a chemical dependency treatment setting
• One year admissions experience and/or office management experience

Overview

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being “a best place to work” is a strategic goal of Hazelden Betty Ford Foundation and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Salary new (max and min)

USD $20.00 - USD $28.36 /Hr.