Admissions Specialist

Burrell Behavioral Health; Kansas City (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

Paid time off

Job summary

Burrell Behavioral Health is seeking an Admissions Specialist in Kansas City, MO to welcome new clients and coordinate the admissions process. You will work with clinical teams, referral sources, care managers, and billing to ensure timely, accurate documentation and smooth client access to services.

The role emphasizes professionalism, confidentiality, and customer service while maintaining census data and supporting reporting requirements.

Qualifications

• High school diploma or GED required.
• Knowledge of confidentiality laws related to mental health treatment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and stay organized.

Responsibilities

• Facilitate client screenings by phone or in person with professionalism and compassion.
• Coordinate referrals, admissions, transfers, and discharges to support efficient client access.
• Maintain program census information and waiting lists in accordance with standards and service models.
• Complete admission documentation including demographic, financial, residency, and release-of-information forms.
• Collaborate with care managers and billing to verify insurance and ensure accurate payer billing processes.

Skills

Customer service

Verbal & written communication

Attention to detail

Multitasking

Interpersonal skills

Confidentiality compliance

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description:Job Title: Admissions SpecialistLocation: Kansas City, MODepartment: Recovery ServicesEmployment Type: Full-TimeJob Summary:Are you passionate about helping individuals begin their recovery journey and making a meaningful difference in the lives of others? As an Admissions Specialist, you will play a vital role in creating a welcoming and supportive experience for new clients while serving as a key member of our compassionate, collaborative team. This position offers the opportunity to build meaningful relationships, support life-changing services, develop expertise in behavioral health operations, work alongside dedicated professionals, and contribute directly to the success of our mission. We are seeking someone who is detail-oriented, organized, customer-focused, and committed to delivering exceptional service.The Admissions Specialist is responsible for coordinating client admissions, managing referrals, maintaining program census data, supporting reporting requirements, and ensuring accurate documentation throughout the admission process. This position works closely with clinical teams, referral sources, care managers, and the billing department to ensure timely, efficient, and high-quality service delivery while creating a positive first impression for clients entering care.This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn moreKey Responsibilities:Facilitate client screenings by phone or in person and guide individuals through the admissions process with professionalism and compassionCreate a welcoming experience for new clients while building positive relationships with referral sources, clients, and team membersCoordinate referrals, admissions, transfers, and discharges to support efficient client access to servicesMaintain program census information and waiting lists in accordance with applicable standards and service modelsComplete admission documentation, including demographic, financial, residency, and release-of-information forms within required timelinesCollaborate with care managers and the billing department to verify insurance information and ensure accurate payer billing processesEnter, update, and maintain data within designated databases while ensuring accuracy and timelinessAssist clinical staff with administrative support, correspondence, forms, chart preparation, and documentation needsConduct chart reviews, organize records, and resolve technical documentation deficiencies within established timeframesSupport operational and reporting needs and perform other duties as assigned by leadershipEducation, Experience, and/or Credential Qualifications:High School Diploma or General Equivalency Diploma (GED)Knowledge of confidentiality laws related to mental health and substance use disorder treatmentBasic computer proficiency, including Microsoft Word and ExcelStrong verbal and written communication skillsAbility to manage multiple priorities, stay organized, and meet deadlinesExceptional attention to detail and accuracyAbility to establish rapport and create a welcoming environment for clients and visitorsKnowledge of program policies, procedures, and applicable regulationsAdditional Qualifications:Successful completion of a background check, including criminal history, driving record, and abuse/neglect screeningValid driver's license in state of residency with an acceptable driving recordMust attain First Aid certification within three (3) months of beginning employment and maintain certification upon renewalMust attain CPR certification within three (3) months of beginning employment and maintain certification upon renewalMust complete Behavioral Management training within thirty (30) days of employment or first available class after start dateAbility to demonstrate professionalism, customer service excellence, and sound judgment in a behavioral health environmentPhysical RequirementsPerform sedentary work requiring the exertion of up to 10 pounds of force occasionally and negligible force frequently to move objectsRemain seated for extended periods throughout the workdayWalk or stand occasionally as needed to perform job dutiesUse standard office equipment and computer systems regularlyPerform tasks requiring attention to detail, visual concentration, and frequent keyboard useKeywords: Admissions Specialist, Behavioral Health, Recovery Services, Client Intake, Patient Admissions, Customer Service, Medical Records, Census Management, Healthcare Administration, Referral CoordinationPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.