Admissions Specialist

Gaston College; Dallas (NC); On-site; USD 34,000 - 41,000; Full time

Job summary

Gaston College is seeking a detail-oriented Admissions Support Specialist to provide a range of services for prospective and current students, collaborate with faculty and administration, and support recruiting efforts.

The role emphasizes accuracy in admissions records, clear communication, and responsive service, with duties spanning information sessions, campus tours, and outreach events at Gaston College.

Qualifications

• Associate degree from a nationally accredited institution required.
• At least three years experience in admissions, recruiting, student services, or in direct sales or customer service required.
• Experience in community college setting preferred.
• Exceptional communication, presentation, customer service, and interpersonal skills required.

Responsibilities

• Respond to admissions- and enrollment-related inquiries via phone, walk-ins, and events.
• Assist students with admissions procedures, transcripts, program choices, placement testing, residency info, orientation.
• Maintain accurate admissions records and student information in SIS systems.
• Collaborate professionally with colleagues to deliver quality service to students and staff.
• Schedule placement tests, manage test schedules, and proctor as needed.
• Communicate with applicants and students via phone, mail, email, and websites.
• Participate in recruiting events in high schools, colleges, and community locations.
• Conduct Admissions Information Sessions and Campus Tours for prospective students and stakeholders.
• Support enrollment yield activities including open houses and campaigns.
• Attend professional development workshops to stay updated on policies and procedures.
• Update admissions materials to reflect current information and guidelines.

Skills

Communication

Customer service

Interpersonal skills

Presentation

Education

Associate degree

Job description

Salary $37,592.00 Annually
Job Type Full-Time Regular Staff
Job Number 2022-00769
Division Educational Partnerships and Enrollment Management
Department Enrollment Management and Admissions
Opening Date 10/29/2026

SUMMARY

Open Until Filled

Provide a variety of support services to prospective students, current students, faculty, and administration; assist with admissions and recruiting activities; maintain admissions records; provide quality service to students, faculty, staff, and other stakeholders.

DUTIES AND RESPONSIBILITIES

1. Respond to and address admissions- and enrollment-related inquiries via phone calls, walk-in customers, and during recruiting and community outreach events.
2. Assist students by providing information about admissions and enrollment procedures, including the admissions application, submission of high school and college transcripts, program of study choices, placement testing, residency reclassification information, and completion of the online new student orientation process.
3. Maintain accurate student records upon receipt of high school and college transcripts, test scores, change of major forms, residency reclassification status change forms, completion of new student orientation, and other official admissions and enrollment-related student information from both internal and external customers.
4. Demonstrate professionalism through collaboration, collegiality, and outstanding customer service for both internal and external clients.
5. Assist students in scheduling the Colleges placement test, maintain test schedules and appointments, and serve as a testing proctor as needed.
6. Communicate with new applicants, prospective students, and former students through the student information systems communications management process and via phone calls, letters, emails, and websites.
7. Participate in recruiting and community outreach activities within high schools, companies, and other locations.
8. Conduct Admissions Information Sessions and Campus Tours for prospective students and other stakeholder groups.
9. Participate in recruiting enrollment yield activities, including open houses, phone campaigns, and classroom presentations to reach out to new and former students.
10. Attending professional development workshops and seminars to keep updated with admissions and enrollment policies, procedures, and the latest guidelines governing these functions.
11. Update and edit admissions related materials such as the admissions application, procedures, brochures, websites, etc., to ensure that accurate and up-to-date information is being communicated to both new and returning students.
12. Adhere to all college policies and procedures, especially those pertaining to confidentiality.

1. Assist with document imaging and provide clerical support as needed. Assist with quality control for document imaging.
2. Assist a broad spectrum of peoplestudents, auditors, instructors, parents, and community.
3. Cross-training and performing job duties in other Student Affairs areas will be required.
4. Perform other related duties as assigned by the Director of Admissions and/or the Vice President for Student Affairs.

MINIMUM EDUCATION QUALIFICATIONS

• Associate degree from a nationally accredited institution required.

MINIMUM EXPERIENCE QUALIFICATIONS

• At least three years experience in admissions, recruiting, student services, or in direct sales or customer service required.
• Experience incommunity college setting preferred.
• Exceptional communication, presentation, customer service, and interpersonal skills required.
• The ideal candidate will possess a positive customer-oriented focus with the ability to perform multiple tasks in a high-volume, fast-paced environment.

PHYSICAL REQUIREMENTS

• Generally works in a traditional climate-controlled office environment and requires the ability to sit for extended periods.
• Some walking, standing, and bending required, and the ability to lift and maneuver items weighing up to 25 pounds.
• Ability to physically transport recruiting materials required.
• Ability to drive to and from recruiting sites in Gaston and Lincoln counties required.
• Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.
• In addition to regular office hours, position sometimes requires overtime and/or evening hours.

BENEFITS

Gaston College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our regular employees.

• State Health Plan
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employee Assistance Program
• Additional Supplemental Insurances
• NC State Retirement Plan
• Supplemental Retirement Plans
• Disability Benefits, Long- and Short-Term
• Longevity Pay
• State Employees' Credit Union Eligibility
• Leave (Vacation, Sick, FMLA, Civil and Military, Child/Student Involvement, Education, and Voluntary Shared)
• Paid Holidays
• Educational Advancement Compensation
• Tuition Assistance
• Employee Discount Program
• Benefits Overview Booklet

**Please note: Temporary (part-time) employees do not earn benefits.

Salary/Compensation: $37,592 per year