Admissions Specialist

Key Point Health Services; Baltimore, Catonsville, Aberdeen (MD, MD, MD); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Travel between clinics

Remote work after 90 days

Job summary

Key Point Health Services, Inc. seeks an Admissions Specialist to manage intake processes across clinics in Dundalk, Aberdeen, Catonsville, and surrounding sites. You will verify documentation, coordinate with hospitals, and handle insurance verifications while ensuring CARF/COMAR compliance.

The role requires strong communication, customer service, and proficiency with Microsoft Office and EMR systems. Travel between sites is expected with potential remote work after 90 days.

Qualifications

• High School diploma required.
• Prior medical billing or patient care experience preferred.
• Excellent customer service skills.
• Proficiency in Microsoft Office programs.
• Experience with Excel emphasized.

Responsibilities

• Review intake paperwork and verify documents for CARF/COMAR standards.
• Complete internal intake forms with clients and capture necessary service information.
• Obtain initial insurance verifications and inquiries at the clinic level.
• Coordinate with hospitals for referrals and prioritize discharges for timely intake.
• Maintain client charts and intake checklists prior to appointments.

Skills

Communication skills

Customer service

Problem solving

Team coordination

Education

High School diploma

Tools

Excel

EMR systems

Office software

Job description

Job Details

Job Details: Job Location: Clinic Dundalk - Baltimore, MD 21224, Salary Range: $18.00 - $18.00 Hourly, Admissions Specialist

Pay: $18.00 hourly

Schedule: Monday - Friday 9:30am - 6pm

Requires travel to each clinic: Harford (Aberdeen), Dundalk, and Catonsville

Summary of Responsibilities

• Review intake paperwork, ensuring the necessary required documents are present and the paperwork has been completed correctly and completely, and meet with potential clients as needed.
• Complete internal intake form with clients obtaining reason for services and any other information needed for CARF or COMAR standards.
• Ensure former client charts and any legal documents are reviewed by a coordinator or director prior to scheduling an intake.
• Complete an initial insurance verification at the clinic level and complete insurance inquiry
• Streamline for final administration approval.
• Process school-based referrals for all clinics and maintain a database for referrals with outcomes.
• Request records from recent hospitalizations as necessary, prior to intake.
• Coordinate with hospitals and prioritize hospital discharges to offer an intake within 5 business days.
• Create or update client charts prior to the intake appointment, to include completing checklists and uploading chart documents.
• Obtaining necessary initial authorizations from appropriate insurance companies for client/clinic services.
• Communication with clients regarding their insurance benefits, deductibles, co-payments/coinsurances.
• Maintain a spreadsheet of intakes, including CARF data points, and provide it to the Lead Office Manager and Director of Clinical Services by the 5th of each month for the month prior.
• In conjunction with the Lead Office Manager, the Admissions Specialist will cross-train clinic office staff in entering/updating client charts for assistance as needed.
• Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervision and Coordination of Services

The Admissions Specialist reports directly to the Lead Office Manager. The Admissions Specialist is responsible for performing and/or delegating duties in a timely, effective manner, coordinating with other agencies to ensure insurance and added benefits entitlements are procured, ensuring security of client records and information, and performs other duties as needed to achieve program goals and objectives.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, climb, ascend and descend stairs, balance, taste, and smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The Admissions Specialist works in an office setting. The Admissions Specialist is not expected to be exposed to unusual levels of heat, cold, light, or noise. The position may require repetitive use of computer, keyboard, and mouse.

Travel

The Admissions Specialist is expected to be required to travel between Key Point Health Services, Inc. sites (Aberdeen, Dundalk, Catonsville, etc.). After 90 days of employment with Key Point Health Services, Inc. this position may include opportunities for remote work.

Equal Employment Opportunity

It is the policy of Key Point Health Services Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Qualifications

Desirable Minimum Qualifications

Knowledge, Skills, and Abilities

• Demonstrates ability to communicate effectively verbally and in writing.
• Prior experience in a patient care setting or medical billing environment preferred.
• Good organizational and customer service skills and the ability to interact with clients, families, staff, management, physicians, representatives of insurance companies, as well as the public.
• Must function effectively under stress and demonstrate excellent problem-solving skills.
• Proficiency in the use of computers and printers, fax machines and computer internet services and electronic medical records.
• Prior experience in the healthcare industry and/or medical terminology.
• Good working knowledge of Medicare, Medicaid, and commercial insurance.
• Ability to act as a liaison between the front office and back-office systems.
• Good attention to detail and ability to multitask.
• Ability to work in a fast-paced, ever-changing environment.

Education and Experience

• High School diploma
• Prior medical billing or patient care experience
• Excellent customer service skills
• Proficiency in all Microsoft Office programs and database systems required, especially Excel.