Admissions Representative, 2 Hour Learning (Remote) - $60,000/year USD

Trilogy; Charlotte (NC); Remote; USD 60,000; Full time

Job summary

A leading education company seeks an Admissions Representative to guide and support families in exploring educational options. The selected candidate will manage communications, coordinate visits, and tailor experiences to ensure prospective families feel valued and informed throughout the admissions process. This role requires strong communication skills and experience in customer service in a dynamic learning environment.

Qualifications

• 2+ years of experience in a customer-facing or family-facing role.
• Located in the U.S. with legal authorization to work without visa sponsorship.

Responsibilities

• Engage in high-touch communication with prospective families.
• Organize student shadow days ensuring smooth processes.
• Track interactions and follow-ups meticulously.

Skills

Exceptional written and verbal communication skills

Ability to juggle multiple tasks with precision

Proactive engagement in phone conversations

Tools

HubSpot

CRM systems

Job description

Admissions Representative, 2 Hour Learning (Remote) - $60,000/year USD

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Admissions Representative, 2 Hour Learning (Remote) - $60,000/year USD

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This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

Join us at Alpha, where your role goes beyond answering emails; you're here to shape futures.

As an Admissions Representative, you'll be the guiding light for families embarking on the pivotal journey of choosing the right educational path for their child. Your role is to be their reliable contact, offering reassurance, insightful information, and always staying ahead of their needs.

This isn't about mere paperwork or ticking boxes. It's about crafting a bespoke experience that ensures every prospective family feels valued, heard, and enthusiastic about joining a school that transforms students' lives daily. From the initial call to the final shadow day, you'll manage logistics, communications, and touchpoints, moving families from interested to committed, without being involved in admissions decisions.

Alpha thrives in a dynamic, high-expectation environment that values clarity, consistency, and empathy. If you excel at simplifying complex processes, building trust through stellar communication, and seek a role where your impact is both direct and visible, you'll find your ideal fit here.

What You Will Be Doing

• Engaging in high-touch phone and email communications with prospective families, answering queries, resolving concerns, and fostering strong relationships.
• Orchestrating school tours by coordinating internal schedules, confirming logistics, and ensuring families are well-prepared and excited.
• Organizing student shadow days that are seamless, effectively communicated, and customized to each family's preferences.
• Meticulously tracking all interactions and follow-ups using tools like HubSpot to ensure no detail is overlooked.
• Embodying Alpha’s values and educational philosophy in every interaction, email, and dialogue.
  
  

What You Won’t Be Doing

• Making final admissions decisions or modifying school policies.
• Passively waiting for forms to arrive; you'll be proactive, not passive.
• Sending generic responses or treating families as mere tasks to complete.
• Working in isolation; you'll collaborate closely with internal teams to provide flawless experiences.
• Reciting the same script repeatedly—this role demands thoughtful, dynamic communication.
  
  

Admissions Representative Key Responsibilities

Provide a premium admissions experience that fosters trust with families and turns interest into enrollment through expert communication and impeccable coordination.

Basic Requirements

• Exceptional written and verbal communication skills
• 2+ years of proven experience in a customer-facing or family-facing role
• Ability to juggle multiple tasks with precision and follow-through
• Comfortable engaging in phone conversations with warmth and professionalism
• Located in the U.S. with legal authorization to work without visa sponsorship
  
  

Nice-to-have Requirements

• Background in admissions, education, hospitality, or operations
• Familiarity with tools like HubSpot or CRM systems
• Experience with campus logistics or family engagement in a high-trust environment
  
  

About 2 Hour Learning

Education is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.

With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter.

They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.

2 Hour Learning is reprogramming learning for the AI era.

Here’s How They’re Fixing It.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-4966-US-Charlott-AdmissionsRepr.001

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Education, and Engineering

• Industries

  Education Administration Programs, Higher Education, and Primary and Secondary Education

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