Admissions Processor

California State University, Long Beach; Long Beach (CA); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Health coverage options

Retirement plans

Educational benefits

Employee assistance program (EAP)

Wellness programs

Job summary

California State University, Long Beach (CSULB) seeks an Admissions Processor to support admission applications, ensure proper completion, and resolve processing issues during electronic submission. You’ll update admission data for first-time and graduate applicants and communicate policies to prospective students, staff, and the public.

As a CSULB team member, you will work with PeopleSoft, OnBase, and CRM tools, handling inquiries via phone, email, or in person at campus events.

Qualifications

• Equivalent to four years of administrative support experience.
• Ability to manage high-volume workloads with accuracy and confidentiality.
• Strong communication and customer service skills.

Responsibilities

• Verify applicant information and documentation; check degree requirements.
• Coordinate with graduate advisors and staff to resolve admission issues.
• Provide information on university policies to applicants and the public.

Skills

PeopleSoft

OnBase

Slate CRM

Microsoft Office

Tools

PeopleSoft Campus Solutions

Hyland OnBase

Slate

Microsoft Office Suite

Job description

Join the vibrant community at California State University, Long Beach (CSULB)!
Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.
As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.
Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.
Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Job Summary

The Admissions Processor assists with administrative tasks associated with determining the proper completion of admissions applications to the University. This position assists with resolving application processing issues that arise during the electronic submission process, and assists with updating required admission information for first-time first-year, graduate, post baccalaureate applicants. As a representative of the admissions department, this position disseminates information regarding university policies and procedures to prospective students, faculty, staff and the general public. This position regularly communicates with constituents about the admission process and admission requirements via phone, email, in person, on-campus, and at external events.

Key Responsibilities

• Verifies information received from applicants using PeopleSoft & OnBase and confirms that required supporting documentation has been received. Performs validation procedures for A-G subject requirements and reviews appeal submissions for completeness. Assists with recording degree requirements, degree audits, and posting degrees.
• Communicate with graduate advisors, credential program advisors, department personnel and applicants for the resolution of admission issues and the dissemination of information regarding University policies and procedures. Provide service and support to applicants and prospective students.
  

Department

ES Admissions

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Classification

Administrative Support Coordinator I

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• Hiring Range: The hiring range for this position is $4,047 (Step 1) - $4,128 (Step 2) per month commensurate with candidate's education, experience, skills, and training.
• CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,047 (Step 1) - $5,896 (Step 20) per month.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.

To Be Eligible For Full Benefits, Employees Must Be Appointed At Least Half-time (.50 FTE) With An Appointment Lasting More Than Six Months And One Day. Benefits Eligibility And Offerings May Vary Based On Appointment Type, Classification, And Applicable Collective Bargaining Agreement. Eligible Employees May Have Access To a Comprehensive Benefits Package That Can Include:

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

Knowledge, Skills, And Abilities

The ideal candidate will have experience using systems such as PeopleSoft Campus Solutions, Microsoft Office Suite, Hyland OnBase, and CRM platforms like Slate, along with the ability to efficiently manage and prioritize high-volume workloads, large datasets, and complex document processing while maintaining exceptional accuracy and attention to detail. They will demonstrate strong knowledge of office operations, administrative best practices, and customer service principles, and also the ability to learn and apply complex university policies and procedures. The successful candidate will possess excellent communication and interpersonal skills, effectively engaging with students, staff, and diverse communities in a professional, student-centered, and equity-minded manner. They will be a collaborative team player who builds productive relationships across functional areas, exercises sound judgment, initiative, flexibility, and problem-solving skills in a fast-paced environment, and consistently demonstrates reliability, accountability, and discretion when handling confidential information. Additionally, they will support operational effectiveness by maintaining clear documentation of responsibilities and ensuring the integrity, quality, and usability of data through adherence to established processes and procedures.

Education And Experience

• Equivalent to four years of administrative support experience required.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects (10 pounds or less).

Additional Information

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact [e-mail] .

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.