Admissions Patient Coordinator

Givinghhc; Oak Park (TN); On-site; USD 35,445 - 46,838; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

Sick leave

Life insurance

401(k) with match

Tuition reimbursement

Cell phone reimbursement

Mileage reimbursement

Wellness benefits

Job summary

Giving Home Health Care in Tennessee is seeking an Admissions Patient Coordinator to guide patients through the initial admissions, authorization, and onboarding process. You will coordinate physician appointments, nursing assessments, home visits, caregiver onboarding, and keep patients informed with timely updates while maintaining HIPAA compliance.

The role emphasizes compassionate, patient‑centered service, strong organization, and collaboration with Admissions Leads and interdepartmental

Qualifications

• 2–5 years in healthcare coordination or related roles preferred.
• High school diploma or equivalent required.
• Valid driver’s license and own vehicle for local travel.
• Ability to travel locally for patient visits and appointments.
• Strong written and verbal communication skills.

Responsibilities

• Serve as primary contact for patients during admissions and onboarding.
• Manage a caseload through admissions, authorization, and onboarding.
• Coordinate physician appointments, nursing assessments, and home visits.
• Conduct home visits to establish relationships and educate on the program.
• Advocate for patients during physician visits and coordinate documentation.

Skills

Healthcare coordination

Scheduling

Patient navigation

Communication

EMR systems

Salesforce

Microsoft Office

HIPAA

Local travel

Education

High school diploma or equivalent

Tools

Salesforce

EMR systems

Microsoft Office Suite

Job description

Overview

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in‑home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast‑growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

We are looking for a compassionate individual who puts patients first and thrives in a mission‑driven, collaborative environment. Join our team and help us continue delivering exceptional care to those who need it most.

Role Summary

The Admissions Patient Coordinator serves as a key patient‑facing role within the Admissions Department, supporting patients throughout the Initial Home Health Care admissions and authorization process. This position coordinates physician appointments, nursing assessments, home visits, caregiver onboarding, and patient communication to ensure timely and effective initiation of services.

Key Responsibilities

• Serve as the primary point of contact for patients throughout the initial admissions and onboarding process, ensuring consistent communication, support, and advocacy.
• Manage an independent caseload of patients through the admissions, authorization, and onboarding process while maintaining workflow progression and timely follow‑up.
• Coordinate physician appointments, nursing assessments, home visits, caregiver onboarding, and required documentation to support timely initiation of care services.
• Conduct home visits to establish patient relationships, provide education regarding the home health program, assess patient needs, gather documentation, and support onboarding activities.
• Attend and advocate for patients during physician appointments, facilitating communication between providers, patients, and internal departments while assisting with obtaining required signatures, documentation, and orders.
• Coordinate and communicate with patients, families, physician offices, Resource Nurses, Authorization Specialists, Writing, Staffing, and operational departments to support continuity of care and workflow progression.
• Assist with obtaining, uploading, routing, and tracking required documentation including visit notes, Plans of Care, Letters of Medical Necessity (LMNs), assessments, and physician documentation.
• Coordinate Durable Medical Equipment (DME) requests and communicate patient needs to appropriate departments while ensuring patients understand equipment usage and expectations.
• Provide courtesy, milestone, and follow‑up calls to patients regarding approvals, onboarding status, scheduling updates, authorization progression, and care initiation.
• Maintain accurate documentation, workflow updates, provider information, and patient records within Salesforce, EMR systems, and internal company platforms within required timelines.
• Assist with caregiver onboarding coordination, including communication regarding onboarding requirements, credentialing items, scheduling, and readiness for patient care assignments.
• Identify barriers, workflow delays, patient concerns, or compliance issues and elevate concerns as appropriate to leadership or supporting departments.
• Collaborate closely with Admissions Leads and interdisciplinary teams while maintaining the ability to work independently, prioritize tasks, and manage competing responsibilities in a fast‑paced environment.
• Pull, review, and monitor workflow reports, patient progression data, and operational metrics to support departmental goals, accountability, and quality standards.
• Provide exceptional customer service while building compassionate, professional relationships with patients, families, caregivers, and healthcare providers.
• Support additional operational needs and assist team members as necessary to ensure patient needs and departmental objectives are met.
• Meet and exceed established productivity, quality, workflow, and patient satisfaction metrics.

Qualifications

• 2–5 years of experience in healthcare coordination, admissions, patient navigation, scheduling, case management, customer service, or related healthcare roles preferred.
• Healthcare or home health experience preferred.
• High school diploma or equivalent required.
• Valid driver’s license, current auto insurance, and dependable personal vehicle required for patient visits and local travel.
• Ability to travel locally for patient home visits, physician appointments, and operational support as needed.
• Strong ability to work independently with minimal supervision while managing a high‑volume caseload and competing priorities.
• Computer literacy and comfort utilizing laptops, tablets, EMR systems, Salesforce, Microsoft Office Suite, and operational software platforms as primary daily tools.
• Strong written and verbal communication skills with the ability to communicate professionally and compassionately with patients, families, providers, and interdisciplinary teams.
• Excellent organizational skills, time management, attention to detail, problem‑solving ability, and adaptability in a fast‑paced environment.
• Understanding of HIPAA regulations and commitment to maintaining patient confidentiality and compliance standards.
• Flexible availability outside of normal business hours as patient needs require.

Benefits

• Competitive hourly rate: $25.73 – $34.00 per hour based on experience.
• Paid Time Off with additional accrual opportunities based on tenure.
• Sick Leave and Bereavement Leave.
• 9½ Paid Holidays + Floating Holidays + Birthday Holiday.
• Overtime pay at time and a half.
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance effective after the first full month of employment. Company‑paid dental, vision, and term life coverage.
• 401(k) Plan with company match.
• $150 annual Lifestyle Reimbursement Program.
• Mental wellness support through Modern Health for employees and dependents.
• Competitive mileage reimbursement at federal reimbursement rates.
• Tuition Reimbursement Program.
• $100 monthly cell phone reimbursement after one month of employment.
• Employee Assistance Program and Employee Appreciation Program.

To provide the exceptional care our patients deserve, we rely on a team of compassionate, dedicated professionals who are committed to improving the lives of those we serve. We foster a collaborative and supportive environment that encourages professional growth, teamwork, accountability, and patient‑centered care.

Giving Home is an equal‑opportunity employer committed to fostering an inclusive and equitable workplace. We comply with all applicable federal, state, and local employment laws and provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.