Admissions & Outreach Manager

Acacia Network; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A community-focused nonprofit organization in New York is seeking an Admissions and Outreach Manager to provide clinical oversight. The ideal candidate will need a minimum of 5 years' experience in the addiction field, including supervisory experience. Responsibilities include reviewing prospective clients, conducting community presentations, and supervising intake specialists. The position offers a competitive salary and a supportive benefits package including medical and generous paid time off.

Benefits

Medical, dental, and vision coverage

Generous paid time off

Support for work-life balance

Qualifications

• Minimum of 5 years work experience in the addiction or counseling field, including 2 in a supervisory role.
• Demonstrate skills in strengths-based, person-centered, self-directed care.

Responsibilities

• Provide full clinical oversight for Admissions & Outreach staff and clients.
• Work with Residential Director on prospective client reviews for admissions.
• Conduct presentations to community agencies and other programs.
• Participate in client compliance reviews and comprehensive service plans.
• Supervise intake specialists and ensure quality documentation.

Skills

Customer service skills

Bilingual - Spanish

Knowledge of electronic health records

Skills in strengths-based care

Education

LMSW or MSW eligible for licensing

CASAC or equivalent license

Job description

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

Provide full clinical oversight for Admissions & Outreach staff and clients consistent with maximizing service delivery to the clients served. The position requires an individual who consistently works to achieve both personal and work-unit goals; effectively extends cooperative efforts beyond the confines of the department or discipline; interacts/deals effectively with others even in adverse conditions; is willing to go the extra mile to meet the needs and expectations of individuals, families and communities; is genuine passionate, professional, transparent and responsible. The admissions and outreach manager must have excellent customer service skills and able to develop internal and external resources and customer relationships.

KEY ESSENTIAL FUNCTIONS

• Works with Residential Director to review prospective clients for admission into the various components.
• Help to maintain residential census at full capacity.
• Coordinate, organize and conduct presentations to criminal justice institutions, community agencies, hospitals, and other programs.
• Participate in case reviews and case conferences to assist with client compliance and progress.
• Work collaboratively with treatment team to ensure comprehensive service plan and care coordination by participating in UR & QA activities.
• Supervises intake specialists, completes employee evaluations and performance improvement plans.
• Performs chart audits, conducts quality assurance and reports on performance improvement to ensure qualitative, accurate and timely documentation.
• Assists staff with diagnosis, assessments and decisions for admission and ensure that they are up-to-date on new trends of substance use.
• Other duties as assigned by supervisor

REQUIREMENTS

• LMSW, MSW eligible for licensing, CASAC or other equivalent license with supervisory clinical experience.
• A minimum of 5 years work experience in the addiction or counseling field, two of which shall be in a supervisory role.
• Bilingual - Spanish preferred
• Working knowledge of electronic health records.
• Demonstrate skills in strengths-based, person-centered, self-directed care.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.