Admissions Nurse Manager

Montgomery Hospice, Inc.; Rockville (MD); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Montgomery Hospice, Inc. seeks an Access Manager to lead the daily operations of Intake and Admissions, ensuring high-quality, timely, compassionate service that aligns with our mission and values.

You will supervise Admissions and Intake staff, improve processes, collaborate with clinical teams, and report on metrics to support business operations and growth.

Qualifications

• Education: Bachelor's degree preferred; RN licensure required in Maryland.
• Minimum of 3 years of relevant supervisory experience in hospice or similar field.
• Knowledge of state, federal, and accreditation standards for hospice admissions.

Responsibilities

• Oversee intake and admissions processes for hospice care.
• Ensure timely completion of admissions documentation.
• Coordinate with clinical staff on eligibility and level of care.
• Develop reports on operational metrics and productivity.
• Lead and supervise Admissions and Intake staff.
• Ensure staff educate patients and families about hospice services.

Skills

Leadership

Education

Bachelor’s Degree Preferred

Maryland RN license required

Job description

Are you looking for a meaningful career working alongside a high caliber healthcare team? Join MONTGOMERY HOSPICE INC. and make a difference in the lives of people living with a serious illness. Our team brings expert care and compassion to the bedside every day.

Montgomery Hospice, Inc., one of the nation’s first independent, non-profit hospice providers, has served as a regional center of excellence for hospice and palliative care since 1981, and has deep roots in our community. Montgomery Hospice, Inc. operates Montgomery Hospice & Prince George’s Hospice, Casey House, Montgomery Kids, and Palliative Medicine Consultants of Greater Washington. Our organization serves residents of Montgomery and Prince George’s Counties.

Our interdisciplinary team members are dedicated to our mission of “gentling the journey through serious illness and loss with skill and compassion” for our patients and their families and live out our values of clinical excellence, compassion, inclusion, stewardship, and innovation. Our organization promotes a culture of respect and belonging, and values and supports work-life harmony. Montgomery Hospice, Inc. offers competitive salaries and benefits, professional development opportunities, and fulfilling work.

• Category: Clinical Access Department
• Type: Company Employee
• Status: FullTime
• Schedule: MondayFriday, 8:30am5pm
• Travel Required: Montgomery Hospice & Prince George’s Hospice
• Wage Range: FullTime:$90,000/Yr$100,000/Yr
• Benefits Eligible: Yes

Position Summary

The Access Manager oversees the daily operations of the Access Department, including both Intake and Admissions Nursing functions. This role is responsible for ensuring the department delivers high-quality, timely, and compassionate care and customer service that align with the mission, values, and strategic goals of Montgomery and Prince George’s Hospice. The Access Manager coordinates and supports team activities to promote efficient workflows, strong communication, and exceptional service to patients, families, and referral partners.

Minimum Qualifications

• Education: Bachelor’s Degree Preferred
• Licensure/Certification: Maryland RN license required.
• Experience: Minimum of 3 years relevant supervisory experience. Previous hospice experience required.
• Additional Skills: Demonstrated knowledge of state, federal and regulatory standards, including CHAP standards, as applied to hospice organizations. Demonstrated organizational and interpersonal skills to effectively identify problem areas and develop and carry out effective solutions.

Duties and Responsibilities

• Develops, implements, and maintains processes for patient intake and admission to hospice care.
• Evaluates referral, intake, and admission procedures for efficiency and effectiveness; implements improvements as identified.
• Ensures timely and accurate completion of all admissions documentation in accordance with agency policies and regulatory standards.
• Oversee and track time from referral to admission
• Oversees the referral and intake process, ensuring accurate collection of patient information and entry into the system.
• Ensures that referral sources and physicians are contacted promptly and that hospice appropriateness is verified.
• Coordinates with clinical staff to ensure that patients are evaluated for hospice eligibility and appropriate level of care
• Tracks referrals, admissions, and patients not taken under care.
• Prepares comprehensive and timely reports on operational metrics, productivity measures, and statistical data to support business development and business operations.
• Directs and supports Admission Nurses in conducting thorough patient assessments and ensuring accurate documentation.
• Ensures staff educate patients and caregivers on hospice services, safety, and emergency preparedness.
• Monitors compliance with infection control and standard precaution protocols.
• Ensures completion, compliance, and accuracy of all documentation, corrections, and patient/family education.
• Oversees open access determinations and advises staff accordingly.
• Participates in Quality Assessment and Performance Improvement (QAPI) activities, including data collection, audit review, and indicator tracking.
• Provides leadership, direction, and supervision to Admissions and Intake staff to ensure departmental effectiveness.
• Establishes performance expectations, conducts evaluations, and provides coaching and education to support staff development.
• Schedules staff to ensure adequate coverage and efficient use of resources.
• Promotes positive morale and a collaborative team culture.
• Ensures ongoing competency and annual supervisory visits for all Admission Nurses and Intake employees.
• Meets weekly with the Senior Director of Patient Access and department leads to review progress and resolve issues.
• Collaborates with the Senior Director of Patient Access to maintain and strengthen relationships with referral sources.
• Acts as a hospice resource to the community, identifying and cultivating new referral opportunities.
• Conducts visits to hospitals, facilities, and referral partners to follow up on concerns and maintain strong partnerships.
• Ensures effective communication with the Hospice Clinical Managers regarding potential and actual admissions.
• Reports complaints to the Senior Director of Patient Access and documents concerns in PHP within 24 hours and ensures appropriate documentation and followup.
• Regulatory and Compliance
• Demonstrates thorough understanding of hospice regulations, particularly as they relate to admissions and intake functions.
• Ensures compliance with all agency policies, procedures, and applicable federal, state, and accrediting body standards.
• Assists in annual quality oversight of referral sources and participates in related evaluations and audits.
• Performs other duties as assigned.

EEO Statement: Montgomery and Prince George's County Hospice is an equal opportunity employer and makes all employment decisions based on job related qualifications, merit, and business needs, without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, Maryland, Montgomery County, or Prince George’s County law