Admissions Interviewer

University of Minnesota; Minneapolis (MN); On-site; USD 32,000 - 41,000; Full time

Job summary

The University of Minnesota School of Dentistry is seeking a front desk receptionist to provide patient-centered service in a busy clinical setting. The role emphasizes accurate check-in, insurance processing, and coordinating appointments with a friendly, professional demeanor.

Responsibilities include registration, verifying insurance, data entry, and supporting scheduling for students and residents, along with general clerical duties.

Qualifications

• Four years of education/clerical experience or equivalent.
• Clear verbal and written English communication.
• Experience as receptionist or in a customer service role with phone and in-person interactions.
• Strong customer service skills, attention to detail, ability to work in a busy environment with interruptions.
• Team player, collaborative and able to work with a small team.
• Positive and outgoing personality in assisting patients at all times.

Responsibilities

• Check-in patients accurately and professionally, collect co-pays and process payments.
• Schedule appointments using computer systems and coordinate provider availability.
• Register and verify patient information and insurance eligibility; ensure data accuracy.
• Communicate scheduling policies and clinic information diplomatically to patients and staff.
• Provide scheduling/administrative support to students and residents; handle clerical duties as needed.

Skills

Verbal & written communication

Customer service

Team player

Attention to detail

Friendly and outgoing personality

Education

Four years education/clerical experience

Job description

Bargaining unit consideration begins on August 20, 2026 and ends on August 27, 2026.

Hourly rate of pay: $23.17 - $30.11

Shift/hours of work: 8:00 a.m. to 4:30 p.m. Monday through Friday

Openings: 1

Duties/Responsibilities

Customer Service

Care for each Patient, Student, Faculty, and Staff, as they would like to be cared for by:

• Putting the patient first at every opportunity
• Listening to understand each patient
• Showing concern for each patient
• Acting individually and with others to meet each patient's needs
• Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation
• Greeting patients, students, staff, faculty and the general public in a pleasant manner

Determining the nature and purpose of the visit and directing them to the specific destinations

Check-in

• Check in patients in an accurate and professional manner
• Identify and accurately collect co-pays or appropriate fees
• Familiarize with insurance claims
• Use computer-based systems to verify patient information
• Understand and communicate benefit changes to members, or refer to appropriate resource
• Communicate wait times in a diplomatic manner
• Direct patients to the appropriate care area
• Provide patients with appropriate forms, questionnaires, etc.
• Follows proper cash handling policies and procedures outlined by U of M
• Collect fees from patients; calculate and give correct change, process payments received

Review demographic and insurance information, HIPAA compliance, etc.

Appointment Scheduling

• Communicate provider and clinic availability in a professional manner
• Schedule appointments in an accurate, timely fashion using computer system

Maintain knowledge of appointment scheduling practices, policies and procedures

Registration and Verification

• Complete the registration process including review of the registration information for completeness and accuracy. Obtain further information, if necessary
• Verify insurance eligibility, if necessary

Enter patient data in an accurate, efficient, and timely manner

Communication/Administration

• Facilitate timely and accurate flow of communication between the clinic and scheduling coordinators
• Answer telephone and respond appropriately to the caller depending on the caller’s needs
• Take and relay messages requiring follow-up to appropriate individuals
• Prepare records and materials for new patient appointments
• Assist with the clerical duties of the clinic, e.g., scanning, making copies, etc.
• Schedule new patients and order interpreters when needed
• Provide scheduling and administrative support to students and residents of the dental school
• Process appointment requests and patient/student transfers in a timely manner
• Communicate clinic and scheduling policies in a diplomatic manner

Qualifications

REQUIRED QUALIFICATIONS

• Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years.
• Must be able to communicate verbally and in writing; in clear, understandable English.
• Must have successful experience as a receptionist or in a customer service position with both over the phone and in person communication with a diverse patient or customer base.
• Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions.
• Must be a team player, collaborative and enjoy working closely with a small team on an almost constant basis.
• Must have a positive and outgoing personality and ability to assist patients in a friendly and positive manner at all times.

PREFERRED QUALIFICATIONS

• One (1) year of medical / dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.).
• Experience scheduling patients electronically in Orthodontics or in a medical or dental office/clinic/hospital.
• Extensive experience working with a diverse population and working with interpreters.
• Experience as a Dental/medical receptionist.
• Experience using data look-up and data entry functions on a mainframe or PC based computer system.
• Demonstrated ability to organize work under pressure.
• Demonstrated advanced oral communication skills.
• Demonstrated advanced written communication skills.
• Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus.
• Experience scheduling patients electronically.

About the Department

The University of Minnesota School of Dentistry is the state’s only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. The School of Dentistry advances health through scientific discovery, innovative education, and the highest quality care for all communities. Our impact extends beyond dental offices to classrooms and clinics throughout the region. We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators, and research scientists.

Pay and Benefits

Pay Range : $23.17 - $30.11; depending on education/qualifications/experience

Time Appointment: 100% Ap pointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Excellent retirement plans with employer contribution
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.