Admissions Front Desk & Visit Coordinator

Elmhurst University; Elmhurst (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

Elmhurst University seeks a Student Services Assistant to manage the Admission reception area, greet visitors, handle inquiries, and coordinate campus visits. You will support admission counselors, prepare visit materials, and supervise student employees, contributing to a positive prospective student experience.

Responsibilities include scheduling tours, entering leads in Slate, and maintaining marketing materials while collaborating with campus partners.

Qualifications

• High school education.
• 1–3 years of customer service experience.
• Outstanding interpersonal skills and the ability to make a positive first impression.
• Excellent prioritization and time-management skills, and ability to meet deadlines.
• Ability to handle multiple projects with attention to detail despite interruptions.
• Ability to build strong relationships with the admission team and departments across campus.
• Excellent computer skills and intermediate knowledge of Microsoft Office products and CRM systems.

Responsibilities

• Serve as the initial point of contact for prospective students, families, and visitors, ensuring a welcoming first impression.
• Answer phone calls, greet visitors, and provide accurate information with referrals as needed.
• Coordinate individual campus visits, tours, and appointments in Slate and the online calendar.
• Train and supervise student employees and mentor the student team.
• Maintain reception area materials, brochures, and office supply inventories.

Skills

Customer service

Interpersonal skills

Time management

CRM systems

Microsoft Office

Education

High school education

Bachelor's degree preferred

Tools

Slate CRM

Ellucian Colleague

Technolutions Slate

Job description

Elmhurst University seeks a Student Services Assistant to manage the Admission reception area, greet visitors, handle inquiries, and coordinate campus visits. You will support admission counselors, prepare visit materials, and supervise student employees, contributing to a positive prospective student experience.

Responsibilities include scheduling tours, entering leads in Slate, and maintaining marketing materials while collaborating with campus partners.