Admissions Engagement Coordinator

Charlie Health; Myrtle Point (OR); Remote; USD 54,000 - 60,000; Full time

Job summary

A leading behavioral health company in Oregon is seeking an Admissions Specialist to manage outreach to prospective clients. The ideal candidate will have a Bachelor's degree and sales experience, ideally in healthcare admissions. This role involves maintaining client records and exceeding admission quotas in a fast-paced environment. The compensation ranges from $54,000 to $60,000 per year, with additional performance-based bonuses.

Benefits

Comprehensive benefits

Performance-based bonuses

Qualifications

• 2+ years of sales experience, preferably in healthcare admissions.
• Proven track record of exceeding performance targets.
• Experience working with adolescents and young adults is a plus.

Responsibilities

• Manage high volume outreach to prospective clients.
• Ensure seamless admissions process for at-risk clients.
• Maintain client records while adhering to privacy standards.

Skills

Sales experience

Client engagement

Multitasking

Communication

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Overview

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About The Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you’ll work to facilitate admission for hundreds of at-risk clients.

This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day.

In this role, you’ll adhere to strict timelines and documentation standards. You’ll be responsible for meeting and exceeding specific admission quotas to ensure a seamless process for potential patients and families. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics.

At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling.

Responsibilities

• Manage high volume outreach to prospective clients
• Champion the early stages of the admissions process by initiating compassionate, timely, and strategic contact to spark interest and move clients forward.
• Coordinate closely with Admissions Coordinators to ensure warm handoffs for qualified leads, maintaining speed to assessment and high engagement standards.
• Maintain meticulous client records, including contact attempts, status updates, and intake notes, with a focus on data accuracy and privacy standards.
• Develop and maintain a deep understanding of Charlie Health’s mission and clinical model, and confidently communicate our value to prospective clients and families.
• Engage all prospective clients, families, and referral sources in a professional, inclusive, and compassionate manner that builds trust from first contact.
• Support reengagement strategies by identifying trends in client drop-off and tailoring outreach accordingly to re-spark interest in care.
• Identify potential barriers to admission (e.g., scheduling conflicts, hesitation, financial concerns) and route clients appropriately for additional support.
• Collaborate across teams to adapt workflows and outreach approaches as we refine how we engage marketing-driven and lost opportunity leads.
• Support admissions pipeline management by stepping in to cover for teammates as needed and assisting with attendance processes to help ensure clients are able to attend their first group.

Qualifications

• Bachelor's Degree
• 2+ years of sales experience, experience in healthcare admissions is a plus
• Proven track record of exceeding performance targets, particularly in sales or client admissions roles
• 1+ year of experience with Salesforce
• Ability to work on a shift based schedule as listed in the application questions
• Strong proficiency in multitasking and operating in a high-paced environment
• Familiarity with HIPAA policies is a plus
• Experience working with adolescents and young adults in a mental health context a plus
• Proficiency in Microsoft Office and Google Suite

Benefits and Compensation

Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here.

The total target base compensation for this role will be between $54,000 and $60,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $66,000 and $84,000 per year. Pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-remote

Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Important Notices

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process. Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee for unsolicited referrals.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.