Admissions Director

Middleburg Rehabilitation and Nursing Center; Middleburg (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Middleburg Rehabilitation and Nursing Center in Florida seeks an Admissions Director to lead the coordination of referrals and admissions, manage the census, and align with the facility’s patient flow goals.

You will collaborate with marketing, social work, and administrative staff to improve referrals, oversee the admissions process, and deliver excellent service to residents and families.

This is a full-time, salaried role reporting to the Administrator.

Qualifications

• Oversee referrals and admissions coordination in a healthcare facility.
• Collaborate with administrative, marketing, sales and admissions teams.

Responsibilities

• Maintain records of referral and conversion activity.
• Respond to inquiries, communicate admission decisions, ensure positive admission experiences.
• Oversee pre-admission checks with housekeeping/ESD.
• Ensure compliance of referral processing and admission intake.
• Inform staff of incoming admissions prior to arrival.
• Monitor referral TAT against standards.
• Direct admission staff to ensure accurate documentation.
• Follow up on pending referrals with Marketing Liaison.
• Perform other duties as assigned.
• Provide admissions training and front-desk customer service training.
• Develop backup procedures for tours when needed.
• Provide feedback and coaching to admissions staff.

Job description

Admissions Director

FLSA Classification: E Exempt (Salary)

Reports to: Administrator

OVERVIEW:

The Admissions Director is responsible to oversee and direct the coordination of all referrals and admission into the Facility.

Admissions works with the administrative, marketing, sales and admissions staff to oversee the coordination of all inquiries, admissions, sales calls, public relations, community events, correspondence and communication with customers at the designated facility shall be in accordance with the philosophy, policies and procedures established by the company.

Manage the Center customer flow (referral), admissions process including community sales, referral management, and admission sign-in, through post-admission utilizing the EMR. Meet census goals by working with the center's interdisciplinary team and area entities to coordinate customer flow into and through the nursing center. Guide the center sales program which ensures: strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of center QMix and Average Daily Census (ADC) goals.

Help to build and grow census and quality mix by developing the market and providing prospective patients/responsible parties with appropriate information and assistance in choosing a nursing center. Develop relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the center. Work closely with the Marketing Liaison.

The Admissions Director works with the administrative, marketing, sales and admissions staff to oversee the coordination of all inquiries, admissions, sales calls, public relations, community events, correspondence and communication with customers at the designated facility shall be in accordance with the philosophy, policies and procedures established by the company.

RESPONSIBILITIES:

Admissions Processing

• Maintain records and results on all referral and conversion activity.
• Assess inquiries when necessary and respond to referral sources based on protocol, communicate admission decision and ensure positive admission experience for customer and family.
• Oversee pre-admission room checks with the housekeeping Supervisor/ Director of Environmental Services.
• Oversee compliance of referral processing and admission intake.
• Oversee/Inform appropriate staff of incoming admissions prior to arrival.
• Ensure facility referral TAT follows organizational standards.
• Directs the day to day activities of Admission Coordinator/Concierge personnel to ensure that all Center admissions are correctly documented and processed.
• Work with Marketing Liaison to follow up on pending referrals.
• other duties as assigned

Training & Development

• Provide overall admissions training and expertise to personnel to achieve quality mix and occupancy.
• Provide comprehensive customer service training for the front desk, Concierge positions and all facility department heads.
• Develop back up procedure with Administrator for tours when the admissions and marketing team is not available.
• Work with the Administrator to provide feedback, performance appraisals and ongoing coaching/development to admissions staff.