Admissions Counselor - Nights (RN or MSW)

TrustPoint Hospital; Conway (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading mental health facility as an Admissions Counselor where you'll play a vital role in facilitating patient admissions and assessments. TrustPoint Hospital offers a supportive environment with extensive benefits and opportunities for career advancement. Ideal candidates are passionate about behavioral health and possess an MSW or RN degree.

Benefits

Medical, Dental, and Vision Insurance

Health Savings Account (HSA) and Flexible Spending Account (FSA)

401(k) Retirement Plan with company match

Tuition Reimbursement opportunities

Paid Holidays

Paid Time Off (PTO)

Qualifications

• One or more years’ experience in mental/behavioral health preferred.
• Current licensure required as per clinical specialty (RN, CAC, etc.).
• CPR and de-escalation/restraint certification required.

Responsibilities

• Facilitate admissions and clinical intake assessments.
• Coordinate admissions and transfers between levels of care.
• Respond to inquiries about the facility.

Skills

Therapeutic relationships

Communication

Patient safety

Education

Bachelor’s degree in a social services field

Master's degree in a social services field or RN

Job description

Join our team as an Admissions Counselor at TrustPointHospital! The ideal candidate will have a MSW or RN. We are looking for individuals who are passionate about behavioral health. If you are interested in growth opportunities that are second to none in the industry and making a difference in the lives of people in our community through compassion, this position is right for you! TrustPoint Hospital is a 217-bed, state-of-the-art treatment center providing comprehensive medical and psychiatric services on both inpatient and outpatient bases. We deliver exceptional care to patients needing acute physical medicine and rehabilitation, adult, adolescent, geriatric psychiatry, and medical psychiatry.

Hours: Full Time Nights: 7P-7A

TrustPoint Hospital offers an extensive array of benefits to our valued team members. Current offerings encompass:

• Medical, Dental, and Vision Insurance coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Company-paid Basic Life & AD&D insurance
• Disability benefits
• 401(k) Retirement Plan with a company match
• Employee Assistance Program (EAP) and Employee Discount Program
• Paid Holidays for work-life balance
• Paid Time Off (PTO)
• Tuition Reimbursement opportunities for career advancement

PURPOSE STATEMENT:

Clinical professional responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resources utilization.

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.

• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current licensure, as required for the area of clinical specialty, i.e., current RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

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