ADMISSIONS COUNSELOR (NIGHT SHIFT)

Universal Hospital Services Inc.; Tennessee; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a compassionate Admissions/Intake Counselor to join their dynamic team. This role involves processing inquiries and conducting clinical assessments to ensure patients receive the appropriate level of care. The ideal candidate will possess strong assessment skills and the ability to manage crisis situations effectively, ensuring a safe environment for patients and families. With a commitment to compassionate care, this organization offers a supportive atmosphere where your contributions will make a significant impact on the lives of those in need. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Master's in Behavioral Health or RN License preferred.
• Experience in psychiatric evaluation and crisis management necessary.

Responsibilities

• Timely processing of inquiry and referral calls.
• Provide crisis intervention and maintain patient safety.

Skills

Psychiatric evaluation

Crisis stabilization

Assessment skills

Communication skills

Data entry skills

Organizational skills

Time management

Problem solving

Crisis management

Flexibility

Education

Master’s Degree in Behavioral Health Field

RN License

Tennessee Driver’s License

HWC and CPR Certification

Job description

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

At Rolling Hills, our mission is to offer compassionate, safe, effective behavioral healthcare treatment. We use solution-focused strategies and diligently strive for a safe and positive environment for patients, families, and employees. We never forget that we provide care and comfort to people in need.

Rolling Hills is expanding our dynamic Admissions team and looking for an Admissions/Intake Counselor to join our team. The Admissions Counselor is responsible for the timely processing of inquiry/referral calls and walk-in/scheduled clinical assessments. The Admissions team is responsible for ensuring the referrals to the facility are referred to the most appropriate level of care. The Admissions Counselor provides appropriate crisis intervention as necessary by anticipating and responding to escalating behaviors by maintaining focused attention on patient safety.

Position Schedule: NIGHTS 7P-7A, rotating weekends required.

Qualifications

Education/Licensure/Certification:

• RN License preferred; Master’s Degree in Behavioral Health Field (e.g. Counseling, Social Work, Psychology) considered
• Current Tennessee Driver’s License
• Current HWC and CPR Certification (training provided)

Experience:

Experience in psychiatric evaluation, triage, and crisis stabilization preferred; strong assessment skills required; skills in application of DSM methodology; excellent telephone etiquette and tact; ability to interact effectively with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crisis or resistant or negative toward organization; effective oral and written communication skills; basic data entry skills preferred; organizational, time management, problem solving, crisis management skills necessary; flexibility, creativity, and ability to manage stress necessary. Understanding of EMTALA guidelines, mandatory screening agent usage, HIPAA regulations, and third-party payer knowledge preferred.