Admissions Counselor (Days)

Acadia Healthcare; North Port (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PerkSpot

Paid Psychiatric Training

Life-changing work

Job summary

North Port Behavioral Health in North Port, FL, seeks a compassionate Admissions Counselor (Days) to facilitate admissions, perform intake assessments, and coordinate benefit resources for patients with mental health or substance use needs.

You will collaborate with medical and psychiatric staff, schedule assessments, and ensure timely admissions while upholding patient safety and quality care.

Qualifications

• Bachelor’s degree in a social services field required.
• Master’s degree in a social services field or RN preferred.
• One+ year’s experience in mental/behavioral health preferred.
• Current licensure as preferred in the state of practice.
• CPR and de-escalation/restraint certification required (training available).
• First aid may be preferred based on state or facility.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at admission and communicate eligibility to the patient or family.
• Collaborate with facility medical and psychiatric personnel on referrals and levels of care.
• Coordinate admission and transfer from referral sources and between levels of care.
• Maintain knowledge of milieu management and safety protocols.
• Communicate projected admissions to internal stakeholders promptly.
• Ensure all clinical information from referrals or patients is obtained before admission when possible.
• Schedule and complete pre-admission assessments and consult with admitting physician.
• Prepare and maintain medical record documentation to support authorization by payors.
• Complete initial pre-authorization for treatment and admission before admission where possible.
• Admit patients in the registration system and complete all forms.
• Demonstrate a positive, empathetic, professional attitude toward customers and resolve complaints as needed.
• Coordinate care for patients not admitted and arrange follow-up care and referrals.
• Demonstrate urgency related to patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision as required.

Skills

Therapeutic relationship building

Customer service

Education

Bachelor’s degree in a social services field

Master’s degree in a social services field or RN preferred

Job description

Overview

North Port Behavioral Health is a Premier Mental Health and Substance Abuse Hospital, and we are seeking passionate Admissions Counselors (Days) to work at our facility in North Port, FL. Your day-to-day would be helping those suffering from mental health or substance abuse disorders. North Port Behavioral Health is a brand new 144-bed inpatient psychiatric hospital that offers 24-hour nursing care for those struggling with behavioral disorders and addiction disorders.

Population:Adolescents (13-17), Adults (18+), and Seniors (55+)

Some Of Our Unique Benefits Offered:

• PerkSpot! Our employee discount program for over 30,000 merchants
• 100% Paid Psychiatric Training!
• Helping to make changes in people’s lives that will last a lifetime!

At Acadia Healthcare, we offer a comprehensive benefits package including medical, prescription drug plan, flexible spending accounts, health savings accounts, vision, dental, and voluntary short-term and long-term disability coverage. Additionally, our well-being programs encompass employee assistance programs, financial support, tuition reimbursement, and much more.

PURPOSE STATEMENT:

Clinical professional responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resources utilization.

Responsibilities

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within facility policy timeframes.

• Ability to develop therapeutic relationships with patients and families.

• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.

• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.

• Coordinate admission and transfer from referral sources and between levels of care within the facility.

• Maintain knowledge of milieu management.

• Communicate projected admissions to designated internal representatives promptly.

• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.

• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.

• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.

• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.

• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.

• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.

• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in a social services field required (if state allows).

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.

• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

• First aid may be preferred based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.