Admissions Counselor, 2 Hour Learning (Remote) - $60,000/year USD

Trilogy; Philadelphia (Philadelphia County); Remote; USD 60,000; Full time

Job summary

Join Trilogy as an Admissions Counselor and play a pivotal role in guiding families through their educational choices. In this remote position, you will manage relationships with prospective families, ensuring they receive a high-touch experience from inquiry to enrollment. Ideal candidates possess strong communication skills and experience in customer service, making each interaction meaningful and effective.

Qualifications

• 2+ years of experience in customer-facing roles.
• Based in the U.S. with legal right to work.

Responsibilities

• Managing high-touch communications with families.
• Coordinating school tours and student shadow days.
• Tracking interactions using tools like HubSpot.

Skills

Strong written and verbal communication skills

Ability to manage multiple tasks

Professional phone speaking

Tools

HubSpot

Job description

Admissions Counselor, 2 Hour Learning (Remote) - $60,000/year USD

Join to apply for the Admissions Counselor, 2 Hour Learning (Remote) - $60,000/year USD role at Trilogy

Admissions Counselor, 2 Hour Learning (Remote) - $60,000/year USD

Join to apply for the Admissions Counselor, 2 Hour Learning (Remote) - $60,000/year USD role at Trilogy

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

You're not here to answer emails. You're here to change futures.

At Alpha, we're reimagining what school can be—and it starts the moment a family first reaches out. In this role, you'll be the steady hand guiding parents through one of the most important decisions they'll ever make: where to educate their child. You'll serve as their trusted point of contact: reassuring, informative, and always one step ahead.

This isn't about pushing paperwork or checking boxes. It's about delivering a white-glove experience that makes every prospective family feel seen, heard, and excited to join a school that transforms students' lives every day. From the first phone call to the final shadow day, you'll coordinate the logistics, communication, and touchpoints that move families from curious to committed, without ever needing to make admissions decisions yourself.

Alpha is a fast-paced, high-expectation environment that values clarity, follow-through, and high empathy. If you thrive on making complex processes feel effortless, if you love building trust through excellent communication, and if you're looking for a role where your work has direct, visible impact, you'll love what you find here.

What You Will Be Doing

• Managing high-touch phone and email communications with prospective families—answering questions, addressing concerns, and building strong rapport.
• Coordinating school tours by aligning internal availability, confirming logistics, and ensuring families are prepared and excited.
• Planning and executing student shadow days that are smooth, well-communicated, and tailored to each family's needs.
• Tracking all interactions and follow-ups using tools like HubSpot to ensure no detail falls through the cracks.
• Representing Alpha's values and educational philosophy in every interaction, email, and conversation.
  
  

What You Won’t Be Doing

• Making final admissions decisions or altering school policies.
• Sitting back and waiting for forms to come in—you're proactive, not passive.
• Sending templated responses or treating families like tickets to be closed.
• Working in a silo; you'll collaborate tightly with internal teams to deliver seamless experiences.
• Repeating the same script over and over—this role requires thoughtful, real-time communication.
  
  

Admissions Counselor Key Responsibilities

Deliver a high-touch admissions experience that builds trust with families and converts interest into enrollment through expert communication and flawless coordination.

Basic Requirements

• Strong written and verbal communication skills
• 2+ years of demonstrated experience in a customer-facing or family-facing role
• Ability to manage multiple tasks with accuracy and follow-through
• Comfortable speaking on the phone with warmth and professionalism
• Based in the U.S. with the legal right to work without visa sponsorship
  
  

Nice-to-have Requirements

• Experience in admissions, education, hospitality, or operations
• Familiarity with tools like HubSpot or CRM systems
• Exposure to campus logistics or family engagement in a high-trust setting
  
  

About 2 Hour Learning

Education is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.

With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter.

They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.

2 Hour Learning is reprogramming learning for the AI era.

Here’s How They’re Fixing It.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-4966-US-Philadel-AdmissionsCoun.003

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Customer Service, and Education

• Industries

  Education Administration Programs, E-Learning Providers, and Higher Education

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