Admissions Counselor

University of Saint Joseph; West Hartford (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

The University of Saint Joseph seeks an Admissions Counselor to support prospective undergraduate and graduate students during their admission journey. This role involves strategic recruitment, relationship building, and effective communication to guide students through the admissions process.

The ideal candidate will have a Bachelor’s degree and strong interpersonal skills. Experience in admissions or related fields is preferred. The position may require evening and weekend hours and travel to recruit and represent the University at events.

Qualifications

• Prior experience in admissions or higher education preferred.
• Experience in sales or customer service in a fast-paced environment preferred.
• Proven ability to prioritize and manage a high volume of work.

Responsibilities

• Manage a recruitment territory by analyzing data.
• Represent the University through outreach to prospective students.
• Provide guidance on admissions process and opportunities.

Skills

Strong interpersonal skills

Customer service mindset

Strong communication skills

Multi-tasking ability

Organizational skills

Education

Bachelor’s degree

Tools

Microsoft Office Suite

CRM Systems

Job description

The Admissions Counselor plays a key role in supporting prospective undergraduate and graduate students as they explore and apply to the University. This position focuses on recruitment and outreach efforts, helping students navigate the admissions process and representing the University in a variety of settings. We’re looking for someone who is approachable, motivated, and eager to grow in the field of admissions. A strong commitment to customer service, a positive attitude, and a genuine interest in student success are essential.

Responsibilities

• Strategically manage a recruitment territory by analyzing data to identify priority high schools, college fairs, and prospective students. Implement targeted outreach strategies tailored to each market, and work toward meeting defined recruitment goals. Build and maintain strong relationships with both internal and external stakeholders through on‑and off‑campus engagement.
• Represent the University through extensive on‑and off‑campus outreach to prospective students, families, school counselors, community college advisors, and other key partners involved in the college search process.
• Support the planning and execution of on‑and off‑campus recruitment events. Coordinate and actively contribute to student visit programs that attract and engage prospective applicants.
• Provide individualized guidance to prospective students on the admissions process and opportunities at the University. Counseling takes place in a variety of settings—including on‑campus meetings, high school and community college visits, college fairs, and graduate recruitment events—as well as through phone, email, and text communication.
• Communicate information about the University’s programs, admissions criteria, financial aid, and student life clearly, accurately, and with enthusiasm. Assess individual student needs and tailor outreach to provide relevant and helpful guidance.
• Guide prospective students through each stage of the admissions process. Review applications, process supporting materials, and make informed recommendations for admission and scholarships. Ensure accurate data entry and record‑keeping within the University’s admissions system.
• Perform other duties as assigned, which may include serving on the New Student Orientation committee and supporting targeted populations such as first‑year, transfer, international, part‑time, underrepresented undergraduate students, or graduate students in collaboration with faculty program directors.

Qualifications

Education & Experience

• Bachelor’s degree required.
• Prior experience in admissions or higher education strongly preferred.
• Prior experience in sales or customer service in a fast‑paced environment preferred.

Other Qualifications

• Strong interpersonal skills and a customer service mindset, with the ability to engage effectively with students, families, alumni, and colleagues.
• Organized, accurate, and detail‑oriented multitasker who can manage time well, solve problems creatively, and maintain focus in a fast‑paced environment.
• Able to work independently while also thriving as part of a team, demonstrating patience, adaptability, and a positive attitude.
• Proven ability to prioritize and manage a high volume of work, including complex projects and competing deadlines.
• Strong computer proficiency, including Microsoft Office Suite, internet tools, and other relevant software. Experience with university‑specific systems (e.g., CRM, SIS) is a plus.
• Excellent written and verbal communication skills, with comfort interacting across a wide range of audiences, including diverse populations.
• Professional and polished demeanor with the ability to represent the University with courtesy and credibility in all settings.
• Ability to handle confidential information with discretion and sound judgment.
• Commitment to the mission of the University of Saint Joseph and the ability to represent and advance its values in a professional and student‑centered manner.
• Physical ability to perform the essential functions of the position, as noted below, with or without reasonable accommodation.
• Must have a valid driver’s license and the ability to travel using a personal and/or rental car for recruiting purposes.

Physical Requirements

• Bending: Some
• Climbing (e.g., stairs): Some
• Keyboarding: Substantial
• Kneeling: Minimal
• Lifting (maximum 30 lbs): Some
• Reaching: Some
• Sitting: Substantial
• Standing: Substantial
• Using telephone: Substantial
• Walking: Substantial
• Other (drive to and participate in off‑site events, transport admissions materials, displays, and other equipment): Substantial

Work Environment

Standard office environment. Evening and weekend hours may be required on a regular basis, particularly during periods of high activity. Ability to travel and attend off‑site events is required.