Admissions Counselor

Alliant International University; San Diego (CA); Remote; USD 54,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employee Tuition Waiver

Flexible Spending Accounts

Life and AD&D

Job summary

Alliant University is seeking an Admissions Counselor to recruit for and administer admissions processes for all online degree programs. The role includes managing inquiries, contacting prospective students via telephone, email, and live chat, and conducting student interviews.

The position is remote, with standard office hours. A Bachelor's degree and experience in admissions or customer service are required, along with proficiency in Microsoft Office and Salesforce.

Qualifications

• Bachelor's degree from an accredited college or university or equivalent experience.
• Two or more years of customer service, sales or marketing in a college/university setting.

Responsibilities

• Provide admissions counseling to prospective students via phone, email, live chat and campus visits.
• Manage admissions applications and coordinate interviews between parties.
• Respond to inquiries promptly and adhere to communication strategies across channels.
• Communicate program offerings clearly for multiple degree programs.
• Track communications using Salesforce and CNS where applicable.
• Attend recruitment fairs, open houses and informational webinars.

Skills

Microsoft Office

Salesforce CRM

CRM & databases

Diversity sensitivity

Typing 40 WPM

Team player

Attention to detail

Multitasking

Discretion

Communication skills

Education

Bachelor's Degree

Tools

Salesforce

Job description

Company Description

Alliant University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to provide public benefit and make an impact in their communities by addressing major contemporary social issues. Core competencies of the University's training programs include cultural diversity, which is infused in courses and field placements and is manifest in the diversity of its students, faculty.

Alliant University prepares students for professional careers of service and leadership, and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

An inclusive world empowered by Alliant alumni.

IMPACT Values

• Inclusion: We value and engage the rich diversity of the Alliant community.
• Mentoring: We provide guidance and create enabling environments for success.
• Passion: We bring enthusiasm, creativity, and authenticity to our work.
• Accountability: We act with integrity and responsibility in all we do.
• Communication: We are responsive, transparent, and respectful in our interactions.
• Teamwork: We collaborate to develop innovative solutions for our community.

Job Description

The Admissions Counselor, under the general direction of the Admissions Manager and Senior Director, Admissions will recruit for and administer admissions processes for all online Alliant degree programs.

The incumbent is responsible for managing inquiries and contacting prospective students via telephone or email and live chat in addition to conducting student interviews.

Salary Range

$27.39 to $28.71 an hour ($54,000 - $56,000 annualized, Non-Exempt, Full-Time, 37.5 hours per week).

Benefits Plans Include

Medical/Prescription, Dental, Vision, Health Care & Dependent Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

Qualifications

Minimum Qualifications

Education

Bachelor's Degree from an accredited college or university; or equivalent combination of education and relevant experience.

Experience

Experience in a college/university admissions department and/or two or more years of customer service, sales or marketing experience.

Certifications, Licenses, etc.

None.

Additional Information

Skills

• Proficiency with Microsoft Office applications, Salesforce or similar customer relations management system, and experience with integrated business software systems in higher education, including relational databases.
• Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background
• Excellent typing skills including speed (40 WPM minimum) and accuracy. A typing test may be required for counselors with live chat responsibilities
• Proven ability to work effectively as a team player
• Highly motivated, focused and results oriented
• Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times
• Ability to manage multiple tasks according to required deadlines
• Maintain composure under high stress conditions
• Ability to be optimistic, positive and supportive in all interactions with others
• High level of accuracy and attention to detail

Duties & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Relationship-building with prospective and continuing students, administration, faculty, staff, and external school districts and professional organizations.
• Provide admissions counseling to prospective students
• Manage the admissions applications process, and coordinate interviews between appropriate parties.
• Provide counseling and overall customer service to prospective students at all stages in the admissions process via telephone, e-mail, live chat and campus visits.
• Respond to new inquiries in a timely manner and adhere to phone and email communication strategy for all prospective students
• Effectively communicate program offerings and details, across a range of degree programs, to prospective students
• Maintain ongoing communication with applicants throughout the admissions process, tracking all communications using Salesforce and CampusNexus (CNS), when applicable.
• Attend recruitment fairs, and applicable conventions and conferences.
• Coordinate and present program information at open houses, informational webinars, community colleges, graduation fairs and local businesses.
• Coordinate the scheduling of student interviews with Faculty and/or Program Directors.
• Deliver weekly reports and admission updates as needed to Program Directors and Director of Admissions.
• Perform other related tasks, duties and responsibilities as required, assigned, or directed.

Supervisory Responsibility

None.

Direct Reports

None.

Indirect Reports

None.

Contact Responsibility

Internal: Interacts with supervisor to receive direction and instructions and/or review of work results. This position will work closely with Student Business Services, Financial Aid, Admissions, Student Advising, and Scholarships to assist them as they matriculate to active students. The Admission Counselor will interact with a variety of individuals at all levels of the institution.

External: Interacts with prospective students & family members to provide advice and support.

Primary Work Location, Hours & Travel Requirements

Office Location

Remote.

Work Hours

Standard office hours, with occasional evening or weekend hours required.

Travel

None.

Background Check Requirements

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.

Anti-Discrimination Policy

Alliant University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices, including but not limited to internal promotions, training, opportunities for advancement, terminations, relationships with outside vendors, use of contractors and consultants, and in its admission or access thereto, on the basis of race, ethnicity, national origin or descent, color, creed, religion, sex, age, marital status, disability (including physical, disease, psychiatric or psychological disability), medical condition, pregnancy, veteran status, sexual orientation, gender identification or expression, hair style or texture associated with race, or any other characteristics protected by applicable law.

Alliant University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels. The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.

Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Applicants with disabilities and applicants who require assistance completing an application may contact Office of People & Culture (Human Resources) at [e-mail] or 858-635-4509.

The California Consumer Privacy Act (CCPA) requires that we provide you with this Notice at Collection for California Employees and Applicants. This notice is about the collection and use of your personal information. We encourage you to read this notice carefully.

Governing legislation: Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.

Alliant University is a smoke and tobacco free environment.

Disclosure requirements pertaining to the collection of your personal data

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.