Admissions Counselor

Saybrook University; Portland (OR); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan with up to 10%

Tuition waiver eligibility

Free campus health center care for you

Paid vacation, sick, wellness time and

Holidays

Job summary

The University of Western States is seeking an Admissions Counselor to support prospective students through the recruitment and application processes, helping applicants evaluate programs, schedules, and costs.

This hybrid role requires strong customer service, communications, and CRM skills; you will work with staff, faculty, and feeder institutions, travel as needed, and participate in recruitment events.

Qualifications

• Bachelor’s degree encouraged but not required.
• At least 1 year of recruitment or admissions experience preferred.
• Proficiency with Microsoft Office; Salesforce experience preferred.
• Ability to work evenings and weekends and some travel.

Responsibilities

• Advise prospective students on admissions requirements and application processes.
• Articulate the university’s mission and value to applicants.
• Provide high-quality customer service throughout the admission process.
• Maintain timely communication with inquiries and applicants.
• Conduct telephone, virtual, and in-person consultations to assess goals and explain programs.
• Lead and manage inquiries in Salesforce; document activities.
• Participate in recruitment events and travel as needed.
• Engage with feeder institutions and build professional relationships.

Skills

Customer service

Recruitment experience

Admissions experience

Microsoft Office

Salesforce

Education

Bachelor’s degree encouraged

Tools

Salesforce

CRM applications

Microsoft Office

Job description

1. GENERAL POSITION INFORMATION

Position Name: Admissions Counselor

Classification: Non-Exempt

FTE: Work Hours 8-4:30 M-F; Occasional nights and weekends as required.

Department/Division: Admissions

Supervisor: Senior Director of Admissions

• Comprehensive benefits package including employer sponsored health, dental and vision insurance plan options.


• 403(b) retirement plan with up to 10% match after one year.


• Tuition waiver eligibility for UWS academic programs after one year of employment.


• Free and reduced cost care in the campus health center for employees and their immediate family members.


• Paid vacation, sick, wellness time and holidays.

2. POSITION SUMMARY

UWS Admissions Counselor supports prospective students through all stages of the recruitment and application processes to help students apply to programs and matriculate for the University to meet its enrollment goals. The Admissions Counselor is responsible for recruitment communications directed toward prospective students. This position is also responsible for assisting prospective students in the decision‑making process relative to the academic, schedule, time, motivation, and cost benefits of attending UWS. The Admissions Counselor is involved with staff, faculty, administrators and students and plays an active role in the campus community. This position is hybrid and on-campus 2-3 days a week.

3. KEY RESPONSIBILITIES

• Recruitment: Student-Focus (70%) Advise prospective students on admissions requirements and application processes for all programs offered at UWS.


• Clearly articulates the mission and value of the university to prospective students.


• Provides superior customer service to students through the entire admission process.


• Responds to all new inquiries quickly and maintains consistent communication with all students throughout the admission process.


• Completes a high level of outbound calls per day to reach prospective students in a timely manner.


• Conducts telephone-based, virtual, and in-person consultations to qualify prospective students on their educational goals and interests, to explain available academic programs, to advise them on admission requirements, and to ensure that all admission paperwork is completed properly.


• Provides more in-depth counseling for undecided students.


• Complete advisor review of applications and pre-evaluation of transcripts.


• Participate in Recruitment events, occasional weekends and travel as needed.


• Train as Designated School Official (DSO) and provide backup DSO duties as needed/assigned.


• Perform other duties as assigned.


• Lead Management and CRM/Systems Update (15%) Effectively maintains Salesforce database through inquiry management, proper documentation, logging of calls and activities, and purposeful engagement strategy.


• Professionalism, Teamwork and Relationship-Building (15%) Serve as a member of the Admissions team to recruit and enroll qualified and motivated students to UWS academic programs.


• Build and maintain relationships with health professionals and academic program advisors, counselors, and faculty at feeder institutions.


• Employ general knowledge of accreditation standards and licensing requirements.


• Consistently achieves behavioral and performance expectations as outlined in the annual performance review.


• Encourage a healthy and productive working relationship between Enrollment Services and other UWS departments.


• Practice a high standard of ethics and integrity.


• Other duties as assigned.

4. UWS CORE VALUES

• Best Practices: We maintain high standards by using and integrating evidence across multiple disciplines.


• Curiosity: We are innovative, open minded, and forward thinking.


• Inclusiveness: We are respectful, mindful, and welcoming of different ways of being, thinking, and doing.


• Professionalism: We are responsible, respectful, and accountable.


• Student-Focus: We work for the common good of students' academic and professional success.


• Whole-person Health: We promote physical, mental and emotional wellness in all facets of the UWS experience.

5. POSITION QUALIFICATIONS

• Education & Training: Bachelor’s degree is encouraged but not required. Those without a bachelor’s degree but with substantial admissions experience may be considered.


• Experience: Customer service experience required; A minimum of 1 year of recruitment experience or similar background and previous admission experience preferred.


• Related Knowledge, Skills, & Abilities: Proficiency with Microsoft Office suite required; Knowledge of database/CRM applications encouraged. Salesforce experience preferred.


• Other Qualifications: The ability to work evenings and weekends is required; some occasional travel may also be required.

6. APPLICATION, SCREENING AND HIRING PROCESS

Screening of applicants will begin immediately, and the position will remain open until filled.

University of Western States conducts background checks for the finalist or finalists of staff and faculty positions. The type of background check will vary by position type.

University of Western States offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement,

University of Western States (UWS) offers a world-class, integrated health care education and provides an evidence-informed approach to health and wellness. Our graduates deliver high-quality health care based on science, the professional's skill and knowledge, and the preferences and experiences of the patient or client. The university is at the forefront of an emerging, whole-person philosophy of health care by offering a variety of health and wellness educational programs. As a leader in health sciences education since 1904, UWS provides integrated, evidence-informed curricula grounded in our dedication to current research and practices. The commitment spans all of our graduate and professional programs: chiropractic care; naturopathic medicine; human nutrition and functional medicine; sport and performance psychology; clinical mental health counseling; and sports medicine.

University of Western States is an affiliate of nonprofit The Community Solution, which features a network of fellow nonprofit institutions, each backed by a model of education that prepares socially responsible professionals in applied fields such as education, psychology, and law. Other The Community Solution affiliates include The Chicago School, Pacific Oaks College, The Colleges of Law, Saybrook University, Pacific Oaks Children’s School, and Kansas Health Science University.

University of Western States is an Equal Opportunity Employer.