Admissions Counselor

Keiser University; Melbourne (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Keiser University in Melbourne, FL is seeking an Admissions Counselor to guide prospective students through the enrollment journey. You will assess interests, provide information, and support applicants from inquiry to decision with excellent customer service and engaging presentations.

The role requires a Bachelor's degree, 1 year in recruiting and 3 years in customer service, strong Microsoft Office skills, and willingness to work some nights and Saturdays to meet student needs.

Qualifications

• Bachelor's degree is required.
• 1 year minimum in recruiting and 3 years in customer service preferred.
• Proficiency in Microsoft Office and strong written/verbal communication.

Responsibilities

• Reach out to inquiring students via phone, providing information and personalized guidance to facilitate enrollment.
• Ignite passion: engage in dynamic conversations to uncover students' skills and goals.
• Guide students through the admissions process from inquiry to enrollment with excellent customer service.
• Advise on program options that align with career aspirations and promote Keiser University's offerings.
• Deliver informative presentations to groups of prospective students and families.
• Collaborate with the admissions team to achieve campus goals and maintain accurate records in the SIS.
• Adapt to fast-changing environments and flexible with work schedules as needed.

Skills

Public speaking

Customer service

Communication skills

Recruiting

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Are you looking for a rewarding career that not only challenges you but also changes people's lives? Do you thrive in a fast-paced environment that offers growth and advancement? Keiser University may be the perfect fit for you!

As part of our mission to serve the community, we build partnerships, engage with various constituencies, and offer a variety of continuing education programs.

We are seeking driven, energetic Admissions Counselors with strong communication, recruiting, and customer service skills to join our team.

Role Overview

Admissions Counselors play a crucial role in helping prospective students discover their educational paths. By assessing students' skills and interests, you will guide them through the enrollment process, acting as both an advisor and a motivator. This role requires creativity, excellent interpersonal communication, and public speaking ability, as well as proficiency in customer service, and using technology. Ideal candidates should have experience in retail management, Insurance, or recruitment, with a focus on delivering exceptional customer service.

This full-time position requires working some nights and Saturdays to accommodate prospective students' schedules.

Key Responsibilities

• A significant part of the day involves reaching out to inquiring students via phone, providing valuable information and personalized guidance to facilitate their enrollment. Comfort with making calls and building rapport is essential.
• Ignite Passion: Engage in dynamic conversations that uncover students' skills, assess their interests, dreams and educational/career goals.
• Guide students through the admissions process, from initial inquiry to enrollment, maintaining regular communication and providing excellent customer service.
• Advising: Utilize effective decision-making skills to recommend program options that align with students' career aspirations, while effectively promoting the value of Keiser University's programs.
• Deliver Informative Presentations: Present engaging information sessions to groups of prospective students and their families.
• Collaborate with the admissions team to achieve campus goals and contribute to the overall success of the university.
• Maintain accurate and up-to-date records in the student information system.
• Adapt to fast-changing environments and be flexible with work schedules as needed.

Qualifications

• Bachelor's degree (required).
• Experience: Minimum of 1 year in recruiting and 3 years in customer service preferred.
• Proficiency in Microsoft Office (required).
• Strong communication skills, both written and verbal, with experience in public speaking.
• Strong work ethic and a dedicated driven mindset.
• Flexibility to work nights and weekends as needed.