Admissions Counselor

Keiser University; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Keiser University in Jacksonville, FL is seeking driven Admissions Counselors to join our team, bringing strong communication, recruiting and customer service skills to guide prospective students through the enrollment process.

This full-time role may require some nights and Saturdays to accommodate schedules, with opportunities to grow within a dynamic university environment and contribute to recruitment goals.

Qualifications

• Bachelor's degree is required.
• Minimum 1 year in recruiting and 3 years in customer service preferred.
• Proficiency in Microsoft Office is required.
• Strong written and verbal communication, with public speaking experience.

Responsibilities

• Reach out to prospective students via phone to provide information and guide enrollment.
• Engage in dynamic conversations to assess students' skills, interests and goals.
• Guide and communicate with students through the admissions process from inquiry to enrollment.
• Advise on program options aligned with career goals and promote Keiser University's offerings.
• Deliver informative presentations to groups of prospective students and families.
• Collaborate with the admissions team to achieve campus goals.
• Maintain accurate records in the student information system.
• Be flexible with schedules, including nights and Saturdays.

Skills

Communication skills

Recruiting

Customer service

Public speaking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Are you looking for a rewarding career that not only challenges you but also changes people's lives? Do you thrive in a fast-paced environment that offers growth and advancement? Keiser University may be the perfect fit for you!

As part of our mission to serve the community, we build partnerships, engage with various constituencies, and offer a variety of continuing education programs.

We are seeking driven, energetic Admissions Counselors with strong communication, recruiting, and customer service skills to join our team.

Role Overview

Admissions Counselors play a crucial role in helping prospective students discover their educational paths. By assessing students' skills and interests, you will guide them through the enrollment process, acting as both an advisor and a motivator. This role requires creativity, excellent interpersonal communication, and public speaking ability, as well as proficiency in customer service, and using technology. Ideal candidates should have experience in retail management, Insurance, or recruitment, with a focus on delivering exceptional customer service.

This full-time position requires working some nights and Saturdays to accommodate prospective students' schedules.

Key Responsibilities

• A significant part of the day involves reaching out to inquiring students via phone, providing valuable information and personalized guidance to facilitate their enrollment. Comfort with making calls and building rapport is essential.
• Ignite Passion: Engage in dynamic conversations that uncover students' skills, assess their interests, dreams and educational/career goals.
• Guide students through the admissions process, from initial inquiry to enrollment, maintaining regular communication and providing excellent customer service.
• Advising: Utilize effective decision-making skills to recommend program options that align with students' career aspirations, while effectively promoting the value of Keiser University's programs.
• Deliver Informative Presentations: Present engaging information sessions to groups of prospective students and their families.
• Collaborate with the admissions team to achieve campus goals and contribute to the overall success of the university.
• Maintain accurate and up-to-date records in the student information system.
• Adapt to fast-changing environments and be flexible with work schedules as needed.

Qualifications

• Bachelor's degree (required).
• Experience: Minimum of 1 year in recruiting and 3 years in customer service preferred.
• Proficiency in Microsoft Office (required).
• Strong communication skills, both written and verbal, with experience in public speaking.
• Strong work ethic and a dedicated driven mindset.
• Flexibility to work nights and weekends as needed.