Admissions Counselor

Acadia Healthcare; Malden Highlands (MA); In loco; USD 42.000 - 49.000; Tempo pieno

Descrizione del lavoro

Tufts Medicine, in partnership with Acadia Healthcare, is hiring an Admissions Counselor for Evenings at the Malden Behavioral Health Hospital. You will facilitate admissions, conduct clinical intake assessments, and support utilization review to ensure appropriate levels of care.

The role emphasizes forming therapeutic relationships, navigating benefits, and coordinating with medical and psychiatric staff to move patients smoothly through referral and admission processes.

Competenze

• Master's degree in social services fields (psychology, counseling, social work, sociology, health administration) or RN.
• One or more years’ experience in mental/behavioral health preferred.
• LMHC licensure preferred; CPR and de-escalation training required.

Mansioni

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure active patient benefits at admission.
• Collaborate with medical and psychiatric staff on referrals and admissions.
• Coordinate admission and transfers across levels of care within the facility.
• Maintain knowledge of milieu management and document admissions accurately.
• Complete pre-admission assessments and communicate disposition recommendations.
• Prepare medical records and obtain authorization for the requested level of care.
• Admit patient in registration system and complete forms with patient.
• Provide empathetic, professional service and address patient concerns promptly.
• Coordinate care for non-admitted patients and ensure follow-up referrals.

Conoscenze

Therapeutic relationship building

Mental health experience

Customer service orientation

Formazione

Master's degree in social services or RN

Descrizione del lavoro

Overview

Tufts Medicine is hiring for an Admissions Counselor for Evenings

Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand‑alone behavioral health company in the U.S.

Acadia Healthcare’s purpose is to Lead Care With Light and our mission is to be a world‑class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

Tufts Medicine,a leading integrated academic health system in Massachusetts, and Acadia Healthcare, the largest standalone provider of behavioral health services in the U.S., have partnered to create the Tufts Medicine Behavioral Health Hospital, a state‑of‑the‑art, 144‑bed facility in Malden, Massachusetts. Slated to open in early 2026, this hospital is designed to address the growing need for high‑quality behavioral health services in the region.

Our Admissions Counselors are clinical professionals responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resources utilization.

We are looking for Evening Shift Admissions Counselors!

Pay Range $30.44 to $35.29/hr.

Responsibilities

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.

• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre‑admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre‑authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow‑up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15‑minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN required.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current state LMHC licensure preferred.
• CPR and de‑escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Pay range: $30.44 to $35.29/hr.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.