Admissions Coordinator� Traditional Undergraduate (TUG) Admissions

Hope International University; Fullerton (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Hope International University is seeking an Admissions Coordinator to manage the admissions process for traditional undergraduate programs. This role involves coordinating campus visits, outreach events, and providing administrative support to ensure a smooth application process. The ideal candidate will possess strong communication skills, a background in customer service, and a Bachelor's degree.

Qualifications

• Bachelor's degree preferred in a related field.
• Experience with customer service and event planning required.
• Proficient in Microsoft Office applications and Salesforce.

Responsibilities

• Oversee admissions process and manage applicant communication.
• Coordinate recruitment events and campus visits.
• Assist the Director of Undergraduate Admissions.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft 365

Salesforce

Job description

Admissions Coordinator� Traditional Undergraduate (TUG) Admissions

Position Information

Organizational Relationship:Reports to the Assistant Director of Undergraduate Admissions

Schedule:Monday-Friday: 8:00 am-5:00 pm (occasional nights and weekends when needed)

Position Summary:The Admissions Coordinator oversees the following: 1) the admissions process for all applications to the traditional on-campus programs, 2) the preparation of the admission reports, 3) management of primary email for TUG Admissions, 4) planning/coordinating all TUG Admissions campus visits, events, and annual outreach schedule, and 5) provides administrative assistance to the Director of Undergraduate Admissions

Duties & Responsibilities:

The mission of these duties is to provide exceptional customer service internally and externally to facilitate a smooth and responsive application process for all applicants, which will contribute to the attainment of the enrollment goals for the TUG Admissions Office and theUniversity. The Admissions Coordinator will also oversee communication with prospective students via phone, email, and campus visits. The Admissions Coordinator will assist in coordinating a high volume of outreach/recruiting events and tours. Additionally, this position is responsible for processing all TUG applications, including creating and updating all application files and mailing communication to applicants.

• process all TUG applications and documents, including creating and updating files, sending acceptance and file status letters, updating Anthology and Salesforce accordingly, as well as maintaining and updating the physical files
• maintain and operate the Salesforce Data Loader for all inquiry files, test scores, etc.
• perform daily maintenance of address verification and duplication software in Salesforce
• coordinate the mailed communication flow for inquired/interested students in collaboration with the data and communication team
• organize, maintain, and order stock of all TUG marketing items, promotional supplies, and paper materials, including but not limited to marketing items mailed to prospective students, items used at fairs and events, items given to prospective students at tours and on-campus events, and folders and other items for the physical files
• organize, maintain, and order office supplies from the business office supply room and Amazon Business ordering, including ordering supplies for the coffee cart and special events
• assist with planning, organizing, and implementing all on-campus visits and events for the undergraduate admissions office, such as Hope After Hours, Early Registration Days, and Preview Days, providing excellent service to visiting students and their families
• oversee the scheduling, planning, and execution of all daily campus visits/tours, group tours, etc.
• provide leadership and innovation in the creation, scheduling, planning, and implementation of on-campus events to increase campus visits and campus event attendance
• assist with training for all assigned student workers regarding campus tour procedures, policies, mailings, etc.
• oversee the creation of reports for campus visits and events, including assessment and evaluation of visit events, campus visits, and group tours/events
• serve as administrative assistant to the Director of Undergraduate Admissions
• participate in Admissions Office team meetings, training meetings, and team-building activities, and remain informed of Hope International University’s admission process, campus activities, and opportunities

Employment Standards:

Qualifications: To fulfill this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:A Bachelor’s degree is highly preferred, with experience in customer service, customer relationship management (CRM), and event planning. Experience using Microsoft 365 applications (Outlook, Excel, and Word).

Knowledge and Skills:Strong written and verbal communication skills, including phone and email etiquette. Strong attention to detail and organizational skills. Ability to maintain a high level of confidentiality. Strong interpersonal skills and creative problem-solving abilities.

Mental Demands:Self-motivation and ability to complete a high volume of repetitive tasks. Ability to work independently and as part of a team.

Visual Demands:Extensive use of thecomputer monitor and proofreading.

Physical Demands: Extended intervals on the keyboard. Ability to lift/move up to 25 pounds.

Environment:Friendly and fast-paced office environment involving regular contact with various departments of the university and prospective students and families.

Character:Must embody Christian character and be actively involved in a local church.

The above position description is intended to outline the general nature and level of work performed by people in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned.

Contact Mailing Address: 2500 E. Nutwood Ave

Job Application

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University Standards and Expectations

• Hope International University emerged from and continues to serve the Stone Campbell movement (also known as the Restoration Movement) often referred to simply as Christian Churches/Churches of Christ.
• The University is committed to Jesus Christ as Lord and to the authority of the Bible as the Word of God.
• The University is also committed to teaching and promoting the essentials of the Christian faith for reconciling people to God through Christ and to one another. Yet the University is also committed to freedom in regard to non-essentials.
• As a Christian Community, the University expects its faculty and staff to serve as examples of God-honoring personal and professional character and conduct.
• Faculty and staff are held to a standard of exemplary conduct in the area of human sexuality consistent with biblical standards. For all University employees, sexual intimacy must only be expressed within the context of marriage between one man and one woman. Violations of this policy include, but are not limited to, sexual relations between unmarried persons, adulterous relationships, and viewing of pornography. Failure to comply with this policy may result in counseling, disciplinary action or termination of employment.

Please describe the time and circumstances surrounding your becoming a Christian, and describe your current relationship with God.

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Incomplete or Unsigned Applications Will NOT Be Accepted

By signing below, I certify that the facts contained in this application are true and complete to the best of my knowledge. I understand that any false, fraudulent, or misleading oral or written statement contained in my application materials or made in the course of any related employment process, whether made by me or by others at my request, or omissions, will result in rejection of my application, denial of employment, or if discovered after hire, dismissal from employment at Hope International University.

I understand that if I am offered employment, such offer may be and is conditioned upon the successful completion of a reference check, background investigation, applicable licenses/certification verifications and I-9 verification.

I authorize HIU and its agents to investigate all statements and references contained herein and on the submitted curriculum vita. I further authorize references and employers listed on my application materials to, without prior notice to me, give HIU any and all information concerning my previous employment and any pertinent information they may have, personal and otherwise, related to my suitability for employment and release them and HIU from all liability for any damage that may result from utilization of such information.

If I am employed, I acknowledge that there is no specified length of employment and that this application does not constitute an agreement or contract for employment. Accordingly, either I or HIU can terminate the relationship at will, with or without cause, at any time with or without prior notice.

I also understand and agree that no representative of HIU has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the at-will relationship described above, unless it is in writing and signed by the President of HIU.

I hereby acknowledge that I have read the foregoing in its entirety, understand it, and agree to its terms.

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Hope International University (HIU) does not discriminate on any basis prohibited by any law applicable to HIU.

Hope International University admits students of any race, color, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national and ethnic origin in administration of its educational policies, admissions policies, scholarship and loan programs, and athletic and other school-administered programs.

Hope International University

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2500 E. Nutwood Avenue, Fullerton , CA 92831

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714.879.3901