Admissions Coordinator New Boston, MA

Overstoryhealth; Massachusetts; On-site; USD 45,000 - 60,000; Full time

Job summary

Overstory Health is seeking an Admissions Coordinator in Boston, MA, to facilitate the admissions process for individuals seeking mental health care. This role involves managing client inquiries, coordinating assessments, and ensuring compliance with policies, all while providing a warm and professional experience.

Benefits

Competitive base salary and performance incentives

Flexible time off policy (FTO)

Comprehensive health insurance with no waiting period

Short- and long-term disability coverage at no cost

401(k) with company match up to 4%

Qualifications

• Minimum of 1 year in a behavioral health or medical office setting.
• Comfort with inbound and outbound phone calls.
• Experience working with medical professionals preferred.

Responsibilities

• Serve as first point of contact for referrals.
• Collect and manage intake documentation.
• Coordinate intake assessments and verify insurance.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Google applications

Job description

Come Join Overstory Health as an Admissions Coordinator in Boston, MA

Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.

About the Role

We are seeking a dedicated and passionate Admissions Coordinator to join our team. As the first point of contact for prospective patients, you will play a key role in creating a welcoming and warm experience for patients seeing mental health care. Your role will be to foster a smooth, timely, and compassionate admissions and intake process for individuals seeking behavioral health treatment. You will work closely with the business development, clinical, and operational teams to create a seamless experience for our clients to get the compassionate care they deserve. The ideal candidate is organized, empathetic, detail-oriented, and thrives in a fast-paced, team-based environment.

Key Responsibilities

• Serve as First Point of Contact for Referrals: Respond to inquiries from clients, families, and providers with empathy and professionalism, guiding them through the admissions process.
• Collect and Manage Intake Documentation: Ensure all clinical, insurance, and consent forms are completed, accurate, and uploaded to the EHR system.
• Coordinate Intake Assessments: Schedule assessments and ensure timely communication and preparation for both clients and providers.
• Verify Insurance and Communicate Coverage Details: Confirm insurance eligibility and benefits, flag authorization requirements, and provide clients with clear financial expectations for the program.
• Track Referral and Admissions Pipeline: Maintain organized records of referrals, follow-up status, and admissions outcomes to support operational reporting.
• Collaborate Across Departments: Work closely with clinical, operational, and billing teams to ensure seamless transitions from inquiry to enrollment.
• Ensure Compliance and Confidentiality: Adhere to HIPAA and Overstory’s internal policies to protect patient information and uphold ethical standards.

What Success Looks Like

• Clients, families, and referral sources report high satisfaction with their experience, citing professionalism, warmth, and clarity
• Clinical and administrative staff are well-informed and prepared for each admission, thanks to proactive scheduling and thorough information handoffs
• New clients are contacted within 24 hours of referral, feel supported throughout the intake process, and begin services without unnecessary delays.
• All client records, insurance verifications, and intake forms are consistently accurate and organized, supporting clean claims and smooth care transitions.

Qualifications

• Location: Lives in the Boston metropolitan area.
• Schedule: Monday-Thursday, 8:30 AM - 5:00 PM (W2 position, full-time, up to 40 hours per week).
• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year of experience working in a behavioral health or medical office setting (prior admissions or sales experience preferred).
• Skills: Comfort with inbound and outbound phone calls and client outreach, strong customer service and communication skills, with the ability to multitask and manage a fast-paced environment.
• Technology: Prior experience in CRM software preferred (e.g., Salesforce, Hubspot, etc.). Proficiency in Google applications, with a willingness to learn job-specific software (e.g., Slack, Zoom, Electronic Health Records).
• Preferred: Experience working with medical professionals and confidence interacting with a diverse patient population.

Why Join Overstory Health?

• Make a Meaningful Impact: Help create a welcoming environment that supports individuals during critical times.
• Collaborate with Experts: Work alongside dedicated healthcare professionals passionate about improving mental health outcomes.
• Grow with Us: Enjoy opportunities for career development and advancement as we expand.
• Competitive base salary and performance incentives
• Flexible time off policy (FTO)
• Comprehensive health insurance with no waiting period (medical, dental, vision)
• Short- and long-term disability coverage at no cost to employees
• 401(k) with company match up to 4% of income

Apply now and be part of a mission-driven organization dedicated to transforming mental health care.

Create a Job Alert

Interested in building your career at Overstory Health? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Overstory Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.